Customer Reviews of AutoNation Toyota Thornton Road
Review type:
Great job!
Jerry Brown
by PastorJ on 06/30/2023Awesome. Everyone was so helpful.We are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service - Oil change, engine filter, and tire rotation
by PJCamry on 06/27/2023I was very quick which I appreciated. Dennard was awesome!We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Oil change and tire rotation
by Popeye66 on 06/26/2023The service was quick and no type of extra costHi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Bennett on 06/25/2023I was very satisfied with the service provided to my RAV4i also appreciate you telling me what I need for my car, and I’m working on it, much thanks.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Services friendly and informative
by Paula Scott on 06/24/2023Gave correct information and timely service.Hi Paula, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Dept
by JoJo#01 on 06/19/2023Ravon Tolliver got my alternator replaced on my Hyundai Elantra! Superb job!Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Thornton Road. If you ever need help, just give us a call. Happy motoring!
Great Service
by BarbaraP on 06/16/2023Without an appointment, I drove my 2018 Toyota Highlander to Auto Nation to determine what a red light blinked continuously on the dashboard after the motor was turned off. I thought something serious was going on that I had never noticed… before. One of the experienced service advisors was familiar with this and told me immediately that the blinking was normal and caused by the built-in alarm system. I also requested and received a diagnostic testing of the brakes as I had been told by a tire company employee that my brake pads were wearing. The finding was that the brakes rated 8 and did not require repair at this time. I truly appreciated the service given and the courtesy and respect shown by the advisor.Hello ,thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Terrible Service Department
by Marcia> on 06/15/2023Horrible! If you care about quality work and caring and concerned associates with attention to detail with yourself and your Toyota, do not come to Lithia Springs Toyota AutoNation. Refer to review on Google for details.Hello, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (770) 674-6082 -- we hope to hear from you soon.
Toyota Thornton Road
by brownbear81 on 06/14/2023I want to give a shout out to the service team for getting my car done under 10 minutes. Great job y’all see you real soon yours truly A.WHi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
service Technician
by Elijah Md on 06/13/2023The service rep was great however the Technician didn’t put my cabin filter in and left it on my seat stating that my key wouldn’t open the glove box which was false. The service advisor had to go get the Technician as i was about to… checkout, after finally putting my cabin filter in the Technician didn’t replace the parts back in my glove box and just shoved my important papers into the glove box. The technician was very unprofessional.Hi Elijah, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (770) 674-6082 at your earliest convenience to discuss how we can turn this experience into a positive one.
car
by jeff moore on 06/02/2023Quick and completed with question answeredHi Jeff, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Service at AutoNation
by Winfred on 06/02/2023Came in for a complimentary wiper service. The service was great and they also performed a multi-point inspection. I was advised that I needed an engine air filter and a cabin air filter. Great service with a smileHello Winfred, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Customer
by RobertB on 05/29/2023Service was great and was very quickly.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Toyota TRUCK
by Tacoma 2WD on 05/21/2023updated 05/30/2023This is was my fourth visit same problem. First two times they tried to convince me I was crazy and that my truck was not leaking transmission fluid. They allegedly "fixed it" even though it was my "imagination" The 3rd visit the tech took… me seriously, and am glad the one I met 1st and 2nd time was not there. They kept my truck 3 days and was offered a loaner. Used my own money to Uber to work. 4th time the young man was really concerned and he deserves 100% customer service recognition. He got me a loaner and kept me informed even though they took longer with my truck. I am holding my breath there will not be Number 5 visit Were you satisfied with the quality of work performed on your vehicle? Too soon to tell Did the dealer honor all commitments made? Too soon to tellHello, we appreciate you taking the time to leave us this feedback. Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Efficient
by Teacher on 05/19/2023Quick service!Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
maintenance appointment
by Vonnie! on 05/15/2023The service team was great. The only issue I had was the long wait time. I went in on a Friday afternoon and was their about 3.5 hour for an oil change and tire rotation which was too long since I had a scheduled appointment. I will go… back but not on a Friday afternoon again.Hi Vonnie, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (770) 674-6082 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Ms.
by Ms. Banks on 05/12/2023I was there for routine maintenance of my vehicle. My service advisor, Terence, is awesome . He was very professional, informative about the service needed and friendly.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Briancarter on 04/26/2023I came in for an oil change and I thought that tire rotation was included, so I told him to go ahead and rotate my tires. So when it was time to pay I was charged for tire rotation. They should have told me it was extra or how much it cost.… I could have done it myself if I knew it was gonna cost me.Hello, thank you for taking the time to share your feedback with us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jose Luis leiva viciedo
by Joseleiva73 on 04/25/2023Muy buena atención al cliente, estoy satisfecho.Hola, gracias por tomarse el tiempo para compartir sus comentarios con nosotros. Conduce con cuidado y nos vemos en la carretera.
5000 Service
by Janet17 on 04/24/2023I had a fantastic experience. Very quick Richard was very helpful and informative.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Rick
by Purplekooaid on 04/20/2023I arrived and pulled right in my service guy was off that day. But Rick took great care of me. It was my 25,000 routine maintenance. I was in and out in under an hour. It was very much appreciated I had so much to do that day. Rick made… sure I had the time to do it. Thank you again Rick for taking care of me.Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Janei, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Harrick Newman on 12/25/2024