AutoNation Toyota Thornton Road
Dealership Service Review
This is was my fourth visit same problem. First two times they tried to convince me I was crazy and that my truck was not leaking transmission fluid. They allegedly "fixed it" even though it was my "imagination" The 3rd visit the tech took me seriously, and am glad the one I met 1st and 2nd time was not there. They kept my truck 3 days and was offered a loaner. Used my own money to Uber to work. 4th time the young man was really concerned and he deserves 100% customer service recognition. He got me a loaner and kept me informed even though they took longer with my truck. I am holding my breath there will not be Number 5 visit Were you satisfied with the quality of work performed on your vehicle? Too soon to tell Did the dealer honor all commitments made? Too soon to tell
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes