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AutoNation Toyota Thornton Road


1000 Blairs Bridge Rd, Lithia Springs, GA 30122 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (18) No (2)
Service Rating
Recommend:
Yes (41) No (14)
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Dealership Service Review

1 out of 5 starsservice Rating
Valve Stem
Written by EbonyJackson on 08/05/2023

I had an appointment on June 23 @5:45pm, and because they closed at 7:00pm they rushed me out and told me nothing was wrong with my car. On July 24 @1:15pm, and didn’t leave until 6:30pm. Not meant I waited with a toddler for those hours. I brought my car to service to department to get my tires looked at on removing my tires one of the mechanics broke my valve stem. My valve stem wasn’t broken prior to the visit. All my car really needed was for tire pressure monitor system to be reset. They did nothing yo fix my car. I had to take it to another mechanic for him to tell me the valve stem was recently broken. He showed me the difference between a worn valve, and a freshly broken valve. Now you put me in a position to have to spend money I didn’t have to spend in the visit. I will never come/purchase from Toyota again. I’m a mother that depends on her vehicle to live, and I hate you can’t trust people to take care of your needs. I’ve purchased 5 cars from Toyota, and this is how a loyal customer. The service manger Don/Donald does not need to be managers. The service advisors name Reinaldo Glen, Dennard Addison, and Jareem Hermon need to be fired they treated me like trash. This location has no compassion, and customer service suck. WORST LOCATION IN HISTORY!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Nancy Gorge on 08/09/2023
Dealer Response
Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (770) 674-6082 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
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