AutoNation Toyota Thornton Road
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Dealership Service Review
service Rating
Poor Service and service performed
Written byon 07/26/2023
My car came out with more issues than it came in with. I drove into the shop being able to turn the car off and on. The car battery was left drained, and additionally although the door was opened as requested, 1. the door is unable to manually lock, 2. the remote key could not open or close the doors (possibly because of the battery drainage), and 3. the window controls for all of the doors are no longer functional. I did not feel this group is committed to excellence in the way my car was handled, and I feel mistreated since I now have to deal with a vehicle with more defects than I started out with.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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System Administrator on 07/27/2023
Dealer Response
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please contact us at (770) 674-6082 so we can understand your situation better in order to try and turn your experience around.
Thank you,
AutoNation Toyota Thornton Road
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