AutoNation Toyota Thornton Road
Dealership Service Review
My wife brought her 2013 Toyota Corolla in for service last Friday 9/28/18. They replaced her drive belt and after having her vehicle for hours allowed her to pay hundreds of dollars and take the vehicle home. I come home today Friday 10/5/18 and find a recall postcard sitting in my mailbox for her vehicle. I am beyond mad due to the fact that she just had her vehicle in for service. I call in to the recall hotline and the gentleman that assisted me was trying to be helpful as I was understandably agitated by this situation. I got transferred to AutoNation Toyota Thornton Road and got a service agent with a nasty attitude who acted as if I should not be frustrated with the fact that they could happily take my money but not possibly save my wife's life by completing a recall. I will happily take my business elsewhere, out of my way, in order to never give this dealership another dollar. They will complete this FREE service that they should have completed without ever allowing my wife to leave the dealership and I will not be back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No