AutoNation Toyota Thornton Road
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Dealership Service Review
service Rating
Failure to communicate. Got the run around.
Written by 08/28/2018
onupdated 09/04/2018
Brought my truck in twice for same problem. $85 first attempt and waited 5 hours. Second time was told a part was expidited and to come back in two days. Part took three days, was told they were booked and couldn’t see me until 5 days later. Told that they could’ve verify what their representative told me...finally worked me in the next day, 4.5 hour wait when told at most would be 2.5 hours. $700 total and would not take off the $85 that didn’t fix the issue the first time. Told over and over that one person didn’t know what another person had said or done. Hopefully it is fixed now...
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No