Customer Reviews of AutoNation Toyota Thornton Road
Review type:
Great job!
by Janei D. on 12/17/2024
updated 12/24/2024
Czech was a great salesman. As a first time car buyer, he made the buying process for my 2019 Toyota Camry SE so seamless and smooth. 10/10 recommend, thank you so much for the hospitality.
304 reviews
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great service all around, plus shuttle to and from work
by andrewl7 on 05/24/2017always have a good experience. Robert called and explained the work needed and saved money on two new tires. had it finished within hours and was dropped off and picked up from workMaintenance
by Barnes89 on 05/22/2017They were fast with the maintenance on my truck.Exceptional service !!!
by Codytownes93 on 03/17/2017updated 03/27/2017The whole service process from drop off to pick up was phenomenal!! Not to mention my car is running great ! It was done within about two days time and I even got great service when I mistakes the pick up times and was late for the service… shop but the dealership was still open they worked everything out for me and I couldn't have been more grateful !!Outstanding!
by Marine4life33 on 01/06/2017The service department was able to get me in and out without an appointment for my 1st service on my 2016 Toyota Tacoma TRD Sport (5000 miles service, tire rotation).Great experoence
by teacherlady81 on 12/29/2016updated 01/05/2017After visiting several dealerships and test driving several vehicles, I found my experience at Toyota to be positive. On my first visit, I was able to test drive the vehicle with no pressure. The sale person was able to answer my… questions without running back and forth to a manager numerous times.Thanks so much for your feedback. Drive safe, and we'll see you on the road.
Purchased a new 2016 Toyota 4Runner Limited
by RobertM95 on 12/23/2016updated 12/30/2016My overall buying experience at AutoNation Toyota was excellent! I not only got a great price on my new 4Runner, but I got a great price for my trade-in too.Avalon owner
by Avalon261 on 11/23/2016updated 12/02/2016Was very pleased to learn that my service was covered under the service plan and that the service department honored it, even though I was unaware of the terms of coverage.Very poor communication
by Scarlotte8783 on 11/22/2016Before I made it home with my newly purchased vehicle, the tire pressure light and oil change indicator were on. I was told both would take 15 minutes to check and reset. An hour and a half later, I was informed that I needed a new spare. I… left to head back to work, made it a couple of miles before I realized they hadn't even reset my oil light. I was to receive a phone call when my new spare came in, which I was told would take a couple of days tops. A week later I finally decided to contact the salesman to see if it had arrived. It had and my husband took the car in again for the same "15 minute service". He was there for 2 1/2 hours. Our salesman was missing and no one at the company had any idea of our correspondence or even why we there. We had to show them screenshots of the emails before it was finally resolved.We appreciate you taking the time to respond. The staff at AutoNation Toyota Scion Thornton Road take our reviews very seriously. If you'd like, please contact our General Manager at (770) 674-6082. We'd appreciate the chance to make your experience a positive one.
Not happy at all
by vn12345 on 09/02/2016I was not happy with the service provided. I went in at 12:45 (with an appointment), for an oil change and brakes, my car was given back to me at 5:30pm. When my car was given back to me, the trunk cover handle was broken and looked like… someone when thru my car looking for something. My driver side door pocket looked like it was ransacked, someone took out cigarettes from my pack lying in the door. My glove box was totally up side down and the few napkins that I had in there were spread on the passenger side seat. To date. No one was up front about the broken trunk cover handle. To date I have been the one calling and no one has called me back to make me believe that they are truly interested in replacing it. But if I wont have opened the trunk I wont have found out that it was broken. Plus the car was washed and cleaned from the side, but looked like someone just wiped it from the front.Thank you for bringing this matter to our attention. Please call our General Manager directly at (770) 674-6082 for ways we can work towards resolving these issues. We look forward to hearing from you soon.
Great service
by Akguy01 on 08/11/2016updated 08/21/2016Great service. No pressure to buy and beat every price around.Satisfied Customer
by ELatham on 08/10/2016Everyone at this dealership made my car buying experience exceptional! My sales person Chris Brown was waiting for me outside the dealership when I walked into the dealership. He was patient and not overly aggressive in assisting me in… choosing the right car for me (in my price range). Chris and Solomon (Finance Director) were extremely helpful in finalizing the purchase to my satisfaction. Chris delivered my car to my home the next day! I had a very positive and warm customer experience at this dealership. I would definitely recommend the Toyota dealership in Lithia Springs, GA for your next car purchase.Dawn Plagianes
by Eden4126 on 07/27/2016updated 08/01/2016I was treated exceptionally well at Auto Nation. They were efficient, there were no hidden costs, I was able to get my extended warranty and was happy about the 3 year warranty on my tires and the 2 year courtesy service for my car. The… salesman, Mr. Kevin. Echils as well as the financial person were excellent and went out of their way to ensure I was getti g the car I wanted a d the deal I wanted. It was a very pleasurable experience and I will go back.Very Kind
by JaewooKim on 07/19/2016Cecilia explained to me very well about time to fix my car and informed on the future plan for repairing timing.robert
by FitzgeraldSt on 07/12/2016over all the service was very good. The service adviser was very courteous11:oo
by louise181 on 07/10/2016I would like to say that my Ass. Service Manger Cecilia Thompson was very nice & helpful & that I will all ways recommend her to family & friendsGreat service, clean facilities.
by Liberty89 on 06/27/2016I thought the initial visit was fine but I had to make a return visit. My air conditioning wasn't cooling properly but it got the best care possible. Cecilia was able to fix me up just fine. Thanks a million.Thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road.
Excellent buying experience
by christies71 on 06/23/2016We had a great buying experience with Kevin Echols, internet sales manager at AutoNation Toyota Thornton Road. Kevin was very responsive to our many questions, worked hard to get us the price we wanted for our trade-in and made sure we… walked out with big smiles on our faces. He even synced up our cell phones to our new, 2016 RAV 4 and demonstrated all the great new technology now available to us. He made a usually trying and tiring experience into something really positive. We would definitely recommend Kevin Echols and AutoNation Toyota Thornton Road!Quick, efficient service writer for oil change service
by ReneesRav4 on 06/22/2016Evan Fernandez was very friendly, enthusiastic and courteous. He communicated to me the price of the service I needed on my car. He also answered questions about future service necessary for my vehicle.Great Customer Service
by msvaljga on 06/20/2016Wyatt Davis greeted me when I drove into the service bay to get my car serviced. He greeted me with a smile and asked what service I needed done on my car, after explaining what I needed done, he recommended other services that would be… beneficial to me with the miles I have on my car. I wasn't forced to get the service, but I did because I know Toyota's are excellent cars and I wanted to make sure my car would continue running well. Thank you Wyatt and Auto Nation Toyota. Great customer service!!!!Great service
by crissbanks on 05/24/2016updated 06/06/2016Staff is very friendly and helpful. I love coming here service is quick and conciseGreat Service
by fairburn1cam on 05/29/2016I want to thank Vincent and Doreon at Auto NationToyota Thornton Rd for the hard work they put into helping me get into my new Toyota Camry
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi Janei, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
by Harrick Newman on 12/25/2024