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Jim Tidwell Ford

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Jim Tidwell Ford
2205 Barrett Lakes Blvd NW, Kennesaw, GA 30144 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
(115)
Recommend:
Yes (8) No (0)
Service Rating
(637)
Recommend:
Yes (51) No (2)
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Dealership Service Review

service Rating
Very poor service
Written by JohnnyH on 02/10/2019

Was informed that a brake repair with turning rotors would be 2-3 hours max. Arrived for my appointment 30 minutes early. I checked in three times and the service advisor said they would call me. They never called. When I arrived 15 minutes before closing I was told Sorry, they never started the service. Seven hours in the shop, three follow up calls and the advisor neve checked or knew my truck repairs had not been started. Incompetent and unprofessional.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No
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customer_svc on 02/22/2019
Dealer Response
Thank you for bringing this to my attention. I apologize that your recent service visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me at 678-784-1254. I look forward to speaking with you. Michael Colletti
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