Jim Tidwell Ford

Had a 7am Appt. to get a quote for driver side mirror, tailgate lock, and rear passenger door lock. I was the 4th car in that morning. Informed the rep that I needed the car back by 6pm because spouse had to go to work. My service ride home that morning was a pleasant experience; however by 3pm I had NOT received a callback, so I called. My vehicle had NOT even been looked at. Remember I told the rep at 7am that I needed my car back by 6pm. At 5:30, I drove my husband to the service center to get his car, so he could go to work. Quote was still NOT ready. They scrambled to Look at it - I guess thinking that we would leave the car for Day 2 - NOT! At about 5:50pm a person informs us that they have the tailgate cover off and could still fix it - AGAIN NOT - HAVE TO GO TO WORK AT 6:00PM. We finally get the car at 6:07PM. Spouse heads to work. I pay the $99 fee and receive a quote for $2000 plus after having the vehicle for 11 HOURS! Guess it wasn't first in first out. Wonder if it was based on estimated dollar amount of work. Since I only needed 2 locks and a side view mirror for $2000. Will never go back to this Ford Service Center!!