Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Good Experience
by Terry Wright on 09/29/2021Service appointment online scheduling was simple. Check-in was quick and Triston was polite & helpful. The work was completed quickly and as promised.Thank you for your kind words for Triston, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
100k check up on 2012 Ford Escape
by Mary on 09/29/2021Good job by Hayley in straightening out a misunderstanding and giving satisfaction with a smile.Thank you for taking the time to leave us a review! We look forward to your business with us again!
Great experience
by Jim McGinnis on 09/29/2021I had a 40k service, and did not want to wait. The Lyft option was expensive Nd Haley suggested we wait a little for the cost to come down. When it didn’t, she gave me a ride home. Huge help. Haley went above and beyond.Thank you for the review, Jim! We are very happy to hear that our team treated you well and was able to help you with your service experience.
Extremely helpful
by Carson Jeffries on 09/29/2021I appreciate David. He did everything and then some to accommodate me. Beautiful truckThank you for the review, Carson! We are very happy to hear that our team treated you well and was able to help you with your service visit.
Good service, long wait time
by Molly on 09/28/2021I’ve been getting car maintenance at this location for over 3 years and each time they have done it well. I always make an appointment for the service I need and sometimes I’m in and out within an hour to an hour and a half. Often times,… with an appointment I still wait nearly three hours, even for a basic oil change. Today I had Trevor as my service advisor and he warned me prior to beginning about the two and a half hour back up. I chose to wait anyway and was thankful for the heads up, something I’d recommend they always do if applicable, especially if my vehicle’s service is not the only thing I have to do that day. Bottom line, give an average of a couple hours for routine services.Thank you for your feedback! We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Long wait
by William White on 09/28/2021Even though I scheduled an appointment ahead of time after 90 minutes of waitng they had just started on my vehicle. It is ways like this at Jim Tidwell.Thank you for bringing this to my attention. I apologize that the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Should have been a 5
by Chuck W on 09/28/2021I took my car in for what turned out to be a battery issue. When I went to pick up the car, we waited 45 minutes and the found out that the car wouldn’t start and needed more diagnostics. We left the car. When I returned home I had a… message that the car was OK, battery cable wasn’t properly installed. So the delays and extra trip was caused by a pretty amateur problem. I must say that the service advisors were great. They were polite and very helpful. In the end, my problem was resolved and that is great. So it was ithe extended wait and extra trip that cost this review a star.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Excellent
by Louis on 09/28/2021My truck was completed in the time I was told. Waiting area very clean and comfortable, free coffee was appreciated. In and out that’s what it’s all about!We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Bumpy start, smooth finisha
by Ed Greene on 09/28/2021Service writers are very customer friendly. If you think your service writer isnt keeping you informed,it happens, let someone know. I did and things went from ,meh, (kevin no longer there) to most excellent( Chris Meredith).We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Very accommodating
by Don on 09/28/2021Did a good job trouble shooting my problem, but wish I had been told when I made the appointment that they had a 72 hr time frame to do it. They did do it in 48 hr when I told them I needed the car on day 3.Thank you for your feedback, Don! Thank you for your business and look forward to your next visit!
Great Service! Friendly staff
by C Bergman on 09/28/2021Tg ed staff was professional and courteous. General maintenance work performed was in a timely manner.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Car Service
by Jim Minkos on 09/27/2021Hailey did a great job in communicating with me through the repair process and arranging transportation for me once the service was complete. A painless experience.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Great staff!
by Tanner on 09/27/2021I had a great experience at Jim Tidwell Ford. Michael and Renardo were great salesmen that were very efficient and informative. I really appreciate Vic for his great customer service. I'm very pleased with my purchase as well as the time… spent there.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Great Truck, even better experience!
by Jovi on 09/27/2021My experience buying my first ever vehicle exceeded my expectations thank to Jim Tidwell Ford and especially Brandon Johnson! He made my time at the dealership engaging, comfortable, and left me feeling confident that I had made the best… possible deal for my new 2021 Ford Ranger Tremor. Would definitely recommend Jim Tidwell Ford and Brandon Johnson to friends and family if/when deciding to buy a new Ford vehicle!We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Excellent service from Jim Tidwell Ford
by Chris H on 09/27/2021Excellent overall service that is fast, honest and priced fairly...I could not ask for more from a dealership service department!We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Long wait
by Gilbert on 09/24/2021Got a oil change waited for almost 2 hours.Thank you for bringing this to my attention. I apologize that the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Great service
by Gonzalo on 09/24/2021Very professional and finished the service on timeWe are very happy to hear that we were able to provide you with an enjoyable experience!
Jordyn was outstanding!
by KJ on 09/23/2021I bought my Mustang at Jim Tidwell new in February 2017 and only get it serviced there. Jordan kept me informed the whole time I had my car I was very impressed!We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Easy to work with
by Jim on 09/23/2021I did not want to spend a lot of time at the dealer and they were able to get me in and out in under an hourWe are very happy to hear that we were able to provide you with a quick and enjoyable experience! Thank you for your business and look forward to your next visit!
Great experience
by Erik G on 09/23/2021Had a great experience with the sales department. Oscar handled my deal and made the car buying experience pleasent.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Service review
by Angela W on 09/23/2021Service took much longer than expected. However the advisor was great. He kept communication up throughout, and was very detailed and thorough with details about the service.Thank you for your feedback, we appreciate your patience during these times. We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024