Jim Tidwell Ford
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Dealership Service Review
service Rating
Should have been a 5
Written byon 09/28/2021
I took my car in for what turned out to be a battery issue. When I went to pick up the car, we waited 45 minutes and the found out that the car wouldn’t start and needed more diagnostics. We left the car. When I returned home I had a message that the car was OK, battery cable wasn’t properly installed. So the delays and extra trip was caused by a pretty amateur problem. I must say that the service advisors were great. They were polite and very helpful. In the end, my problem was resolved and that is great. So it was ithe extended wait and extra trip that cost this review a star.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 10/01/2021
Dealer Response
We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
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