Jim Tidwell Ford
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Dealership Service Review
service Rating
Service for your chariot
Written byon 10/14/2021
The service personal are wonderful and the waiting room is neat, clean and relaxing. I feel good taking my car for servicing there. My one complaint is having an appointment time which means nothing. You still can have a1-3 hour wait time, which makes no sense to schedule an appointment. This area needs work badly. If they can get that issue fixed then I can give 5 stars.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 11/08/2021
Dealer Response
Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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