Jim Tidwell Ford
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Dealership Service Review
service Rating
Scheduled recall, oil change and tire rotation
Written byon 10/12/2021
Refused to do recall even tho I scheduled on app. Oil change and tire rotation took 2hrs. To do. Did not top off nitrogen in tires. Wondering now if safety inspection was done at all. Sad part is I purchased my vehicle at jim Tidwell Ford! Not happy
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 10/13/2021
Dealer Response
Thank you for bringing this to my attention. I apologize that your recent vehicles service was not completed to your satisfaction. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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