Customer Reviews of Subaru of Kennesaw
Review type:
This is it!
by Patti on 09/19/2024
If you could ever describe a vehicle purchase as being “pleasant”, this would be it. My salesman was Harrison King, who was a pleasure to work with. There was absolutely no pressure from him or any of the people involved. Everyone was very… courteous, friendly and helpful. I would use this dealership again without question. I give it a huge thumbs up! ("Huge" would be in all caps if it were allowed!!!).
243 reviews
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Easy to deal with and made closing the paperwork easy.
by S GA on 06/11/2022I made the deal over the phone; Stephanie returned all my calls and answered my questions efficiently and quickly. When I arrived to purchase the Outback, happily, there were no surprises. No last-minute adders or attempts to sell me… fabric protectant. Very satisfied with the experience; especially after getting jerked around by the Suburu dealer in Tampa, FL.Love my car!!
by Rachel on 06/04/2022I had been in touch with John through email and he was giving me prices on different cars. He priced me on an Ascent and I was very happy with the price. I told him immediately I was interested and then called him to verify the price and… make sure it was there before I drove 50 minutes. Once I got there I met with him and test drove the car. Fell in love with the car. John then printed out the total price and he had made a mistake with the price. Not just once but TWICE. I was very disappointed because the main reason I drove out there was for the price of the car. I asked to speak to a manager who was rude about it and wouldn’t meet me at the price that was quoted to me over email and over the phone. *I understand mistakes happen but I called to reassure and double check the price before I headed that way. At the end of the day, I did get the car and am very happy with the car I got. But I wasn’t 100% satisfied with the staff and how they handled the situation.Really enjoying this Crosstrek
by J G Wallace on 05/22/2022I had looked at Subarus nearly 20 years ago, as a new vehicle for my wife. Although she chose differently, I became very respectful of the brand, and I admired the Crosstrek when introduced. Now, I have bought one to replace my daily… driver, and couldn't be happier with my choice. Colin Blanken was my sales rep., and kept me updated as I waited for the car with my color and options choice to arrive. Crosstreks are in high demand and low inventory, so I had to wait 6 weeks for one that was already in the pipeline to arrive. I'm told that if you build and order one right now, expect a 2 to 3 month wait. Kennesaw Subaru was very helpful, and the sale closure was a good experience. Although I fully expect this car to provide reliable service for many years to come, I would go back to Subaru of Kennesaw again if I ever need to replace it.Buying a car turned out to be a breeze in this tough market!
by Nick on 05/20/2022We purchased our 2022 Subaru Forester Sport from Ralph Kurland at Subaru of Kennesaw. In this market I was expecting to have to fight over PPI addons, dealer markups, private financing, and employer related discounts but at each of the… expected hurdles it was no issue at all. Every step of the process was extremely easy and pressure free, even the pitch for the extended warranty was no pressure at all. I am very satisfied and feel like I was treated like a human being. Every dealer experience should be like this from customer relations to sales to the business manager I spoke with, they were all perfect. As an aside Subaru built our vehicle in very short order, we cancelled our Ford after it became apparent we'd be waiting another year and Subaru delivered in almost exactly 3 months. I am not a Subaru return buyer but I will be now.Happy experience!
by K B on 05/20/2022Glad to be driving my new car. Kennesaw Subaru made the process easy.Great experience with an impromptu jam session as well!
by Darryl T on 05/17/2022All the folks we worked with treated us like old friends rather than people they never met before.Really pleasant experience
by Jane on 04/22/2022I have bought a lot of cars in my lifetime, and this was the best experience I've had. I called to ask a salesperson a question about the Crosstrek and he answered my question and invited me to test drive. I went in the next day, and he… was there and answered all of my questions and we did a nice, long test drive so I could really see how it drives. I put a down payment on a car that day and it looked to be about a month before the color and equipment I wanted would be in. They offered me a very fair price for my other car. I went in yesterday and picked it up and it is beautiful. Easy paperwork and my salesperson explained everything about the car. It was definitely easy and painless!Best Dang Dealership Ever!
by Eric Rapson on 03/30/2022I have to say that this is probably the BEST dealership that I've ever worked with. Richard King was the salesman that I had been working with to order the Subaru Outback that I wanted. When my car arrived and I showed up at the dealership… Richard wasn't in the office yet but he got me hooked up with his partner, Colin Blanken, and I was in and out in my new Subaru Outback in about 2.5 hours which is a FAR CRY faster than when we purchased my wife's new car at a different dealership. Everyone there was super friendly and the whole experience has made me a fan of Subaru of Kennesaw. As long as I still live in Georgia and in need of a new car I will be coming here and I will be recommending everyone else I know in need of a new car to them!Could not have been any more pleasant!
by Danny Kahn on 03/09/2022From the moment I walked in and was greeted by Aaron it was nothing but easy and dare I say fun. With how difficult it is right now to find a car, they not only found me one but they found us the perfect one and had it ready for us in less… than two weeks! One of Aarons partners, Morris was a huge help as well! Such a delight to buy a car from such kind honest people. The car is also even better than I expected. So a big thumbs up for this dealership and those who work there!My First Subaru & SUV!
by Vicki Newton on 02/18/2022Had a great experience at Subaru of Kennesaw from start to drive off! Everyone friendly, professional and not pushy! Travis was very patient with me for about 2 months while I decided just which car would be perfect for me. It was a… pleasure working with him and I am super excited about my first SUV and my new Subaru Forester Touring! It's a beautiful car, smooth ride, fun and I love it! I also feel very safe in it on the road! I've been a Hyundai girl for about 30 years and was never disappointed. I think I will feel the same now going forward about Subaru! Thanks ya'll!Oil leak issue
by Jeffcrowder on 02/17/2022When I arrived at the dealership, Jeremy took the time to discuss with the me cause of the oil leak and how it will be addressed. He was very professional at all times and the repair was done to our satisfaction.Outstanding Service Team
by Drush55 on 02/16/2022I am thankful for the Service Team at Subaru of KennesawLove my 2022 Subaru Ascent
by Jtaylor on 01/23/2022Aaron at Subaru of Kennesaw, along with everyone we met there, was awesome. Zero pressure, no intimidating tactics, no posing for photos after my purchase for their Instagram page (I hate that)...they had coffee, hot chocolate, snacks, a… playroom for my daughter, and just a welcome atmosphere *(the little things count big to this mom of 4, so huge shout out to the playroom). Aaron was extremely knowledgeable about Subaru, he answered all my questions honestly and even made sure I knew about features I didn't know existed. The car buying process is stressful but the folks at Subaru of Kennesaw not only made it an easy process, they made me feel confident in my purchase choice ($40k in buyer's remorse would be rough!). We are a family of 6 and my daughter will be 16 this year.... so get ready Aaron, we'll be back to Subaru soon 😉My 2nd Subaru
by Matt on 12/27/2021A car crossed a road and took out (totalled) my first Subaru. The Subaru provided me quality safety. Subaru of Kennesaw replaced my car and was very professional and curteous. I do not live near them; but they are worth the drive. mattFast, Easy, and Great service
by RD on 11/18/2021We just purchased a Subaru Ascent and worked with internet sales Stephanie Frazier, she was amazing on all levels and we are happy with our purchase and the service provided.Great customer Experience
by Mark and Deborah on 08/11/2021The sales team was exceptional, Colin ordered our Crosstrek ,it arrived on time and the new car service department did a excellent job. And the Crosstrek was in perfect condition, Colin was fantastic, he did a excellent job on sales and… instruction of all the new features on the vehicle.. GREAT JOB EVERYONE. Mark & DebbieSmooth, easy process
by Donna on 07/03/2021No nonsense sales process. Ralph was great! Listened to what I was looking for, my price point and then showed me the car I ended up buying. Received a very fair price on my trade in. Very seamless process.One more 5 star review!
by Richard Nesz on 04/23/2021This dealership is extremely well run, friendly, and follows through on the image Subaru wants to project in it's ads. Ralph Kurland makes the buying process easy, informative and personal. He aims to please his customers during and after… the sale. Excellent in all respects.Outstanding
by Jim Baker on 03/28/2021We leased a car and dealt with Ralph. He was very informative regarding the details of the vehicle as well as the lease terms. I have never had a better experience in acquiring a car. Actually, we (spouse and me) only intended to look at… a particular car and ended up leasing probably due to Ralph’s knowledge and charisma.Great process x 2
by Sheila on 03/23/2021We have purchased two cars from this dealership and both times it’s been an honest upfront process. Courteous and patient and straight forward. We came back for the second car because everything we were told with the first vehicle and… its purchase was absolutely true. The folks in service have always been courteous and upfront as well.The most un-car-buying-process process I have ever been apart of
by David Phillips on 02/23/2021Having worked in a car dealership, I know the typical car sales questions and pitch process. From the very beginning, we got NONE of that. We showed up on the lot and were met by Aaron Boggs. We were looking for a used Subaru Ascent we saw… online and we told him what vehicle we were interested in. We saw the car, so while he was getting the keys, we walked to the car and started looking at it. While we were standing there, he started the Ascent (remote start) and unlocked the door so we got inside and started looking. He got in the back seat and talked about a couple of things and we decided to go for a test drive. Aaron was so laid back. He answered questions, talked about the features, told a few stories, and we all were laughing. After the test drive, we told him we would take it, and he filled out some information, went to get the VIN off the car we were trading in, and in a few minutes, they came back with an offer sheet that included a payment. I signed, and we were off. It was the most un-car-buying-process process I have ever been apart of. The price was right, they gave me what I wanted for my trade in and the payment was lower than I ever expected. No haggling. Nothing. The car was pre-certified, and I extended the warranty to that everything was covered for 100,000 miles. A great car, and Aaron was on point. Go see Aaron Boggs and find your Subaru of choice.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
About our dealership
Here at Subaru of Kennesaw, we're awfully proud of the work we do; representing the Subaru lineup to drivers all across the Atlanta area is one of the things that brings a big smile to our faces. In fact, we like it so much, we happen to be Georgia's #1 Subaru Dealer by volume--so it seems like y'all like us, too!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
by Barry Lewis on 09/21/2024