Subaru of Kennesaw

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07:30 AM - 08:00 PM
Tuesday
07:30 AM - 08:00 PM
Wednesday
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Thursday
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Friday
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Saturday
08:30 AM - 06:00 PM

Customer Reviews of Subaru of Kennesaw

4.9
Overall Rating
(36)
Recommend: Yes (35) No (1)
Write a review: Sales | Service
sales Rating

A Pleasant Buying Experience

by wfmaxxxx on 04/23/2018

Many thanks to Ralph Kurland, the sales rep at Subaru of Kennesaw, who guided me through purchase choices that were in tune with my interests. He was a good listener and had a thorough knowledge of his products -- no pressure, no pain, just a satisfying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

127 Reviews
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sales Rating

A Pleasant Buying Experience

by wfmaxxxx on 04/23/2018

Many thanks to Ralph Kurland, the sales rep at Subaru of Kennesaw, who guided me through purchase choices that were in tune with my interests. He was a good listener and had a thorough knowledge of his products -- no pressure, no pain, just a satisfying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best car buying experience ever.

by crestie on 04/16/2018

I've purchased many cars, but this was by far the best experience. Well organized, very knowledgeable, and prepared for the process. No sitting and waiting for this and that. Great staff!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best dealer in Georgia!

by Dennis31820 on 04/16/2018

Stephanie Frazier is the best and the dealer experience is phenomenal. I had plenty of time to research the vehicle and Subaru of Kennesaw gave the best price in the state. I live over 2 hours away and communicated through email during the entire process. Once the price was finalized, I went down to take delivery of the vehicle, which was smooth and effortless. I saved so much money and it was well worth the effort to drive over 2 hours to take delivery. Customer service is excellent. Five stars and highly recommended.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Experience!

by normdunkin on 02/01/2018

Great service from both sales, Colin, and financing, Joseph. Everything was well explained and there was no hassle at all. This was a no hassle purchase. Everyone was friendly and helpful. It was a pleasure doing business with Subaru of Kennesaw.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

AWESOME SERVICE

by dstelly on 01/13/2018

Came in for 12,000 check up/service, in and out in a flash/ Everyone is always so nice. Love this place.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Immediate attention appreciated

by JMinMarietta on 12/08/2017

Came in without an appointment due to an issue that arose unexpectedly. They repsonded professionally and were able to look at the car and address the problem quickly and at no charge. atruly outstanding service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Best Experience Ever!

by Casagato on 12/07/2017

Was thoroughly enjoying my 2016 Subaru Outback when it was totaled in an auto accident in October, 2017. We walked away although the front end of the car was destroyed. I knew I wanted another Outback and had been servicing it at Subaru of Kennesaw. So I got online and began to look around. Connected with Colin Blanken in Internet Sales at Subaru of Kennesaw and immediately enjoyed outstanding customer service and friendliness. Have never purchased a vehicle thru the internet before but he made it "easy as pie!" Drove down to the dealership to seal the deal and was well taken care of by both Colin and Joseph Ball (Business Mgr.). Never felt pressured or looked down upon (as a woman dealing out of her comfort zone). Would recommend these two gentlemen and the dealership to anyone! "Casagato"

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

First Service experience

by Pkanzler on 11/30/2017

This was the first time bringing in our 2017 Forester. They service personnel could not have been nicer. They were prompt, courteous and made me feel appreciated. Best experience ever.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Another very pleasant and efficient visit

by Redhead on 11/28/2017

Thank you Subaru of Kennesaw! Another amazing service experience- friendly, efficient, knowledgeable and great to see so many women as service specialists!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Deserves 6 stars

by Thr33KGT on 10/21/2017

Leased my new STI from Kennesaw Subaru. It was quick and easy with Gary's help next thing I knew I was driving away with my new car. Car was gassed up and detailed waiting for me to go home with after I was given the full facility tour.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best car buying experience ever!

by whitelegacy on 08/10/2017

Stephanie made the buying experience effortless. No pressure, honest and concise answers! She was one of the main reasons I purchased a Subaru over other brands. First time I enjoyed the finance portion of car buying thanks to the finance manager. The general manager made a point to personally thank me when i picked up my car. An outstanding dealership!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Dealership ok Service Decent Product POOR

by MyYamaha on 08/03/2017

So I have a 2016 Outback, my 3rd Outback, previous 2 I put cumulatively 1 million miles on. Current car has 70000 miles .... and it drinks oil and coolant an alarming rate. Last 4 oil changes (interval is 6000 miles) 5000 miles in, the low oil warning goes off, and the oil is either barely on the dipstick or not at all. About 3 months and maybe 15000 miles ago, I added 3/4 of a gallon of coolant(yes Subaru Blue). The car has been to Subaru of Kennesaw for a few things, 2 weeks ago, it was for the loss of oil (not the 1st time). I was told to bring the car back in 1200 miles to observe oil consumption. Unfortunately I drive a LOT and quite often out of state. I brought the car back 1 1/2 weeks and 2200 miles later. Oil was 1/2 way between full and add line, coolant reservoir was EMPTY and coolant was not visible to the top row of fins in the radiator. A couple of days later I was contacted and told the oil consumption was "NORMAL" and the loss of coolant was "EVAPORATION". I was told that Subaru allows the loss of 32 ounces every 3000 miles. That is 2 quarts of 5 every oil change and this is considered by Subaru to be NORMAL. It was noted on my paperwork when I picked the car up that the loss of coolant was because it has not been being topped off at regular oil changes....... LAST OIL CHANGE WAS 2 WEEKS PREVIOUS AT THAT DEALERSHIP !!!!!!! I will never buy another Subaru Oh and check out the videos on YouTube by others ..search Subaru Oil Consumption. What bothers me most I guess is the term Normal, perhaps they should say acceptable, because it sure isn't NORMAL, maybe in a Subaru it is. I own a 2016 Chevy and a 2013 Ford NEITHER uses oil. In fact in the last 5 years my wife and I have owned about 10 cars and thinking back NONE used oil and all were within a few years old, so NO it isn't NORMAL.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Bought our Forester here

by catlady on 05/25/2017

Always a pleasant experience coming in for a service here at Kennesaw Subaru. I never wait long to get my car in whether I have an appointment or not. Service department personnel are extremely helpful and friendly. And for routine services I'm in and out very quickly. Plus I'm enjoying my 2015 Forester immensely.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2nd Time Around

by Hard2please on 05/22/2017

This is our second Subaru,we worked with Ralph Kurland this time. He was absolutely the best all around professional partner in our endeavour. He went above and beyond to meet all of our needs. We also appreciate Louis the GM for making this purchase work for us. We truely love our 2017 Crosstrek!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

best experience ever

by rasinquefield on 05/03/2017

We have relied on Subaru of Kennesaw to service our 2008 Outback and have been consistently satisfied. We just purchased our second Subaru ( new 2017 Forester ). The car was delivered in excellent condition, clean and topped off. The add-on roof cross-bars installed by the service team are tight and secure. We look forward to continuing our relationship with Subaru of Kennesaw.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Love my Subaru

by candyona on 04/24/2017

We purchased a Subaru Cross Trek yesterday, second we have bought there. John Settineri was our salesman for the second time as well. Great experience and the staff was wonderful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Awesome service dept

by Black_beauty on 04/06/2017

Subaru of Kennesaw has a great sales team and the service dept is outstanding. We had an appointment and was in and out in less than 45 mins. Will def recommend this dealership for sales and service!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Second purchase from Subaru of Kennesaw

by Germd467 on 03/24/2017

Just took delivery of my 2017 Subaru WRX and am happy to report the experience was just as good or better than the my previous 4 months ago. My sales rep, Julio SanJuan, again went above and beyond to meet my expectations and make this a great experience. Ralph Kirkland was also very helpful when I showed up unannounced to see the car one day. Johnny Poole (GSM) was great in making sure I got a good deal. Joseph Ball (Business Manager) took care of paperwork with me and I enjoyed "talking shop" with him while we got the papers signed. All in all a great experience with everyone I dealt with - highly recommend to anyone looking to purchase a new or used Subaru.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Express Service- oil change tire rotation

by JThompsonQ on 03/18/2017

Excellent service in timely manner. Matthew was courteous, professional and took time to explain everything to me. I will be using SOK from now on.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

2 Comments

service Rating

Fast and Efficient

by 5thSubi on 03/18/2017

First service on the wife's new Impreza. In and out in under an hour. Nice facility with friendly people and great coffee.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always delighted with their service.

by Bloomin on 03/07/2017

I brought my 21013 WRX Impreza to have a part replaced as per a recall. I was in & out in under 30 minutes. The service reps. are amazing at this dealership. They never disappoint.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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