Today 08:30 AM - 06:00 PM
Closed Now
Sunday
closed
Monday
8:30 AM - 8:00 PM
Tuesday
8:30 AM - 8:00 PM
Wednesday
8:30 AM - 8:00 PM
Thursday
8:30 AM - 8:00 PM
Friday
8:30 AM - 8:00 PM
Saturday
08:30 AM - 06:00 PM

Customer Reviews of Subaru of Kennesaw

4.9
Overall Rating
(33)
Recommend: Yes (32) No (1)
Write a review: Sales | Service
sales Rating

Great place to buy a Safe Auto

bydkd1313on 08/30/2018

We had the pleasure of dealing with Subaru of Kennesaw this week that I must admit went exceptionally well. Our sales representative was extremely knowledgeable, courteous, and patient. Cliff did an exceptional job for his business as well as for my wife and me in finding in finding an acceptable middle ground allowing a sale to take place. I never felt any sales pressure from Cliff or anyone else at the dealership. I feel we got a fair deal on the purchase, as well as the tradein, and the financing. I highly recommend Cliff and his team at Subaru of Kennesaw. BTW we had to travel 2 hours from northern Georgia to have the pleasure of dealing with Subaru of Kennesaw and Cliff, and we are very happy we chose them and will be recommending them to all of our friends and neighbours

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

131 Reviews
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sales Rating

Great place to buy a Safe Auto

bydkd1313on 08/30/2018

We had the pleasure of dealing with Subaru of Kennesaw this week that I must admit went exceptionally well. Our sales representative was extremely knowledgeable, courteous, and patient. Cliff did an exceptional job for his business as well as for my wife and me in finding in finding an acceptable middle ground allowing a sale to take place. I never felt any sales pressure from Cliff or anyone else at the dealership. I feel we got a fair deal on the purchase, as well as the tradein, and the financing. I highly recommend Cliff and his team at Subaru of Kennesaw. BTW we had to travel 2 hours from northern Georgia to have the pleasure of dealing with Subaru of Kennesaw and Cliff, and we are very happy we chose them and will be recommending them to all of our friends and neighbours

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Epitome of what a Service Department should be

byReginald3on 07/27/2018

Was coming from very southern Alabama to stay in Kennesaw on a Friday night to continue my trip to north Georgia the next day when, about 20 miles out, the "check engine," the ABS/all wheel drive, and flashing 'brakes' lights all illuminated simultaneously while on I-20. I naturally stopped right away to check everything out. With a look at the owner's manual it seemed there were a wide range of causes from minor to catastrophic. A good inspection of the vehicle showed everything in working order save the caution lights, so I decided my next stop was the Subaru dealer since it was also nearly across the street from my planned hotel location for a strip that night (how fortuitous!). After a few tense miles of trepidation I pulled into the Kennesaw Subaru a little after 4pm with all kinds of scenarios running through my head for plans to complete my trip. The first question is what I could possibly get done towards the end of a work day...on a Friday? The service advisors met me at the service bay and I advised them of the issue. Considering it was a brake issue they didn't hesitate to diagnose the issue then and there regardless of their availability to fix it or not, whenever that might be. While waiting for a tech to come available the service advisor and I talked options to get the issue solved. Naturally the first option was to leave the car and come back at a later time. I explained to him I was from out of town and passing through the next morning to continue my trip, which included coming back south through Kennesaw Saturday night and onward to southern Alabama Sunday morning. I offered that a good option would be for me to obtain a rental that evening, drive it all Saturday, come back Saturday evening to pick up my 'ru, then be on my way Sunday morning assuming they could resolve the issue Saturday. Or, in a worst-case scenario, if they couldn't fix things Saturday I could just drive that rental all the next week then return the following Saturday if it took that long. It was also a case of the drive from home to Kennesaw being about 4+ hours too. He then asked where my nearest Subaru dealer was since I was from out of town. For me Montgomery was the closest at about 1 1/2 hours north from where I live. He frowned at the prospects and I could see the gears turning in his head. I even offered that if he could determine if it 'was just an idiot light' and everything was functional, I could simply continue on my way, put up with the caution lights, drive to north Georgia as is, back through Kennesaw all the way to south Alabama, then return to Montgomery sometime the next week if need be. He frowned at that too and said, "Hold on." The service manager then explained that everyone was currently tapped out for scheduled repairs at the moment, work on Saturday with a skeleton crew was also going to be saturated, and they'd likely not be able to get to my outback until next week. An impromptu repair was going to be difficult to achieve but he also realized then and there that that Friday was the best chance for my vehicle being serviced short of an extended stay over the next week. The diagnostic the service manager was able to do revealed a small air leak. It could have been a simple faulty gas cap or perhaps something else, though. I offered again, since the schedule was full, that if he could just determine if the car was still safe I could be on my way and solve the software indications later. He said only a certified tech could do that. He said, "Hold on," and disappeared again into the shop. A few minutes later he reappeared with a certified tech he pulled off the repair line to take an official look. The tech had a possible simple solution and conducted his own diagnostic. He found that a simple software update could solve the whole thing. Sure enough, in less than ten minutes, with a laptop download and software update still covered under an 8/80 warranty that I was not aware of, that the service advisor kindly informed me about, the whole issue was solved just that quick. And because it was under warranty it cost me exactly zero. It did cost that service manager some time and a tech's time from other duties, though, and I definitely noticed. And what did this do for me? True story: my father-in-law was diagnosed with terminal lung cancer earlier that week and my wife and I were on our way that weekend to visit him. With some careful consideration for the situation at hand that service advisor found a simple and best solution in context of all that was going on and prevented an already difficult weekend from getting tougher. Normally I have a rather cynical view of automobile dealerships and their service department antics, but Kennesaw Subaru displayed what I feel to be the epitome of what an auto dealership service provider should be. The job was handled very professionally, without a doubt. Exton, thank you, folks like you help the world go around.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great sales experience

bySandersmanon 07/02/2018

William was great to deal with. Trade-in, financing, negotiating to a fair price all took just 3 hrs. Highly recommended.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Excellent Customer Service

byBarBakeron 05/14/2018

Colin Blankin went above and beyond to accommodate my needs in purchasing my new 2018 Subaru Outback 2.5I Touring. He provided an excellent knowledge of vehicles offered and was extremely customer service focused. I feel even more satisfied knowing that he made sure I was in the right car for me. I highly recommend his expertise to anyone in the market for a Subaru.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

A Pleasant Buying Experience

bywfmaxxxxon 04/23/2018

Many thanks to Ralph Kurland, the sales rep at Subaru of Kennesaw, who guided me through purchase choices that were in tune with my interests. He was a good listener and had a thorough knowledge of his products -- no pressure, no pain, just a satisfying experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best car buying experience ever.

bycrestieon 04/16/2018

I've purchased many cars, but this was by far the best experience. Well organized, very knowledgeable, and prepared for the process. No sitting and waiting for this and that. Great staff!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Best dealer in Georgia!

byDennis31820on 04/16/2018

Stephanie Frazier is the best and the dealer experience is phenomenal. I had plenty of time to research the vehicle and Subaru of Kennesaw gave the best price in the state. I live over 2 hours away and communicated through email during the entire process. Once the price was finalized, I went down to take delivery of the vehicle, which was smooth and effortless. I saved so much money and it was well worth the effort to drive over 2 hours to take delivery. Customer service is excellent. Five stars and highly recommended.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Great Experience!

bynormdunkinon 02/01/2018

Great service from both sales, Colin, and financing, Joseph. Everything was well explained and there was no hassle at all. This was a no hassle purchase. Everyone was friendly and helpful. It was a pleasure doing business with Subaru of Kennesaw.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

AWESOME SERVICE

bydstellyon 01/13/2018

Came in for 12,000 check up/service, in and out in a flash/ Everyone is always so nice. Love this place.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Immediate attention appreciated

byJMinMariettaon 12/08/2017

Came in without an appointment due to an issue that arose unexpectedly. They repsonded professionally and were able to look at the car and address the problem quickly and at no charge. atruly outstanding service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Best Experience Ever!

byCasagatoon 12/07/2017

Was thoroughly enjoying my 2016 Subaru Outback when it was totaled in an auto accident in October, 2017. We walked away although the front end of the car was destroyed. I knew I wanted another Outback and had been servicing it at Subaru of Kennesaw. So I got online and began to look around. Connected with Colin Blanken in Internet Sales at Subaru of Kennesaw and immediately enjoyed outstanding customer service and friendliness. Have never purchased a vehicle thru the internet before but he made it "easy as pie!" Drove down to the dealership to seal the deal and was well taken care of by both Colin and Joseph Ball (Business Mgr.). Never felt pressured or looked down upon (as a woman dealing out of her comfort zone). Would recommend these two gentlemen and the dealership to anyone! "Casagato"

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

First Service experience

byPkanzleron 11/30/2017

This was the first time bringing in our 2017 Forester. They service personnel could not have been nicer. They were prompt, courteous and made me feel appreciated. Best experience ever.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Another very pleasant and efficient visit

byRedheadon 11/28/2017

Thank you Subaru of Kennesaw! Another amazing service experience- friendly, efficient, knowledgeable and great to see so many women as service specialists!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Deserves 6 stars

byThr33KGTon 10/21/2017

Leased my new STI from Kennesaw Subaru. It was quick and easy with Gary's help next thing I knew I was driving away with my new car. Car was gassed up and detailed waiting for me to go home with after I was given the full facility tour.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best car buying experience ever!

bywhitelegacyon 08/10/2017

Stephanie made the buying experience effortless. No pressure, honest and concise answers! She was one of the main reasons I purchased a Subaru over other brands. First time I enjoyed the finance portion of car buying thanks to the finance manager. The general manager made a point to personally thank me when i picked up my car. An outstanding dealership!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

service Rating

Dealership ok Service Decent Product POOR

byMyYamahaon 08/03/2017

So I have a 2016 Outback, my 3rd Outback, previous 2 I put cumulatively 1 million miles on. Current car has 70000 miles .... and it drinks oil and coolant an alarming rate. Last 4 oil changes (interval is 6000 miles) 5000 miles in, the low oil warning goes off, and the oil is either barely on the dipstick or not at all. About 3 months and maybe 15000 miles ago, I added 3/4 of a gallon of coolant(yes Subaru Blue). The car has been to Subaru of Kennesaw for a few things, 2 weeks ago, it was for the loss of oil (not the 1st time). I was told to bring the car back in 1200 miles to observe oil consumption. Unfortunately I drive a LOT and quite often out of state. I brought the car back 1 1/2 weeks and 2200 miles later. Oil was 1/2 way between full and add line, coolant reservoir was EMPTY and coolant was not visible to the top row of fins in the radiator. A couple of days later I was contacted and told the oil consumption was "NORMAL" and the loss of coolant was "EVAPORATION". I was told that Subaru allows the loss of 32 ounces every 3000 miles. That is 2 quarts of 5 every oil change and this is considered by Subaru to be NORMAL. It was noted on my paperwork when I picked the car up that the loss of coolant was because it has not been being topped off at regular oil changes....... LAST OIL CHANGE WAS 2 WEEKS PREVIOUS AT THAT DEALERSHIP !!!!!!! I will never buy another Subaru Oh and check out the videos on YouTube by others ..search Subaru Oil Consumption. What bothers me most I guess is the term Normal, perhaps they should say acceptable, because it sure isn't NORMAL, maybe in a Subaru it is. I own a 2016 Chevy and a 2013 Ford NEITHER uses oil. In fact in the last 5 years my wife and I have owned about 10 cars and thinking back NONE used oil and all were within a few years old, so NO it isn't NORMAL.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Bought our Forester here

bycatladyon 05/25/2017

Always a pleasant experience coming in for a service here at Kennesaw Subaru. I never wait long to get my car in whether I have an appointment or not. Service department personnel are extremely helpful and friendly. And for routine services I'm in and out very quickly. Plus I'm enjoying my 2015 Forester immensely.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2nd Time Around

byHard2pleaseon 05/22/2017

This is our second Subaru,we worked with Ralph Kurland this time. He was absolutely the best all around professional partner in our endeavour. He went above and beyond to meet all of our needs. We also appreciate Louis the GM for making this purchase work for us. We truely love our 2017 Crosstrek!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

best experience ever

byrasinquefieldon 05/03/2017

We have relied on Subaru of Kennesaw to service our 2008 Outback and have been consistently satisfied. We just purchased our second Subaru ( new 2017 Forester ). The car was delivered in excellent condition, clean and topped off. The add-on roof cross-bars installed by the service team are tight and secure. We look forward to continuing our relationship with Subaru of Kennesaw.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Love my Subaru

bycandyonaon 04/24/2017

We purchased a Subaru Cross Trek yesterday, second we have bought there. John Settineri was our salesman for the second time as well. Great experience and the staff was wonderful.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Awesome service dept

byBlack_beautyon 04/06/2017

Subaru of Kennesaw has a great sales team and the service dept is outstanding. We had an appointment and was in and out in less than 45 mins. Will def recommend this dealership for sales and service!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

about our dealership
Google Map
Amenities
Complimentary Loaner Cars
Instant Financing
Complimentary Coffee
Cable Television
Collision Repair/Body Shop