Jim Ellis Volkswagen Of Kennesaw
Customer Reviews of Jim Ellis Volkswagen Of Kennesaw
Review type:
Outstanding Customer Service
Expect the best
by Mark Seven on 12/02/2018Best dealer service anywhere.Jim Ellis
by Bettagetta on 11/27/2018Overall, the whole team of people that I worked with at Jim Ellis were extremely helpful through the whole process of buying my new car! Keenan went above and beyond to ensure all of my needs were taken care of promptly!!!Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
Jim Ellis Service Department
by Tom Burnham on 10/19/2018I am so appreciative if the service I received on my VW Atlas. The Service Writer treated me better than family. Very professional and work completed on time Big thank you to the Service TeamTom, your positive review means a lot to us and weâre happy we could help you! Thanks again for the positive feedback, and we hope that you have a great day!
Excellent Buying Experience
by John from GA on 09/21/2018Great price, friendly courteous staff and noy pushyIt is great to read such wonderful comments about your recent experience with us, John! Please let us know if there is ever anything else we can do for you! Safe travels!
Sales Pro
by Regular guy on 09/15/2018updated 09/21/2018They made it so easy. Buying a car does not need to be an all day affair. In and out in 1:20 minutesOur staff is committed to providing each of our clients with the best automotive experience! Please let us know if there is ever anything else we can do for you! Safe travels!
Fixing headlights
by rosindel on 08/28/2018updated 09/06/2018Went in during my lunch break to get my daylights and headlights fixed. Worked with Demarcus T. and he was incredibly kind, courteous, and well-informed. 10/10Your comments keep us motivated and working hard for all our guests, Rosindel! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Jim Ellis Volkswagen Kennesaw, Georgia
by ThomasO65 on 07/31/2018I recently purchased a 2019 Volkswagen Jetta at Jim Ellis Volkswagen in Kennesaw, GA. The sales specialist who served me is Alex Tsankov. Alex was receptive to meeting the areas that I was focused on. We test drove multiple models of the VW… Jetta I expressed interest in. Alex answered all of my questions and did not pressure me to purchase additional options or features that I wasn't interested in. I was comfortable with my final purchase price which appears to reflect what others are paying for similarly equipped Jettas. All-in-all, a straightforward, no hassle, satisfying car buying experience.We are happy to hear that Alex provided you with such a positive experience! Congratulations on your new Jetta, and please don't hesitate to reach out if there is ever anything that we can do for you!
Success!
by VWAngel on 07/16/2018Recently returned to Jim Ellis Service Department for Express Service to replace a brake lamp and had the best experience...I was in, serviced and out in a time that was certainly what I consider "express" as well as handled as all valued… customers should. I truly appreciate the attention by James and Glenn and the rest of the Service Advisor Team while in that day. I quickly built trust during my time working with Glenn; a very uncommon result when it comes to car service/repairs. In the end, I WILL be back!We hope everything was completed to your satisfaction. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Purchased 2018 Tiguan
by NewTiguan on 07/01/2018I want to give a shout of to Jim Ellis Volkswagen in Kennesaw. Special thanks to Oleg for helping me get my new Tiguan. Transaction went smooth and they were very easy to work with. Definitely recommend going there.Thank you for writing this fantastic review and giving our dealership such a high star rating!
Excellent
by hawaiian347 on 05/02/2018updated 05/22/2018Bought a 2018 VW Golf SE; no hassle, friendly and helpful sales staffHow car buying should be
by Justtoreview on 04/11/2018updated 04/19/2018Excellent customer service, pressure free environment yet very attentive. I couldn't have asked for a better brand specialist than Gem Baydemir, very knowledgeable, patient, and accommodating. I look forward to doing business here again in… the futureThank you for writing this fantastic review and giving our dealership such a high star rating! Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!
Definitely purchase a new car through Jim Ellis Volkswagen Kennesaw
by darylinatl on 04/02/2018updated 04/16/2018I bought a new Tiguan through this great dealership and I highly recommend it to anyone! The process is easy, i got solid rates and i love my car. I was shown step by step each part of the purchase and was able to drive out in my new car… the same morning. Good job guys!!Used Car Purchase through Chad
by khenne94 on 03/05/2018updated 03/16/2018Chad was great to work with! Very knowledgeable and patient given this was my first car buying experience.Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
Worst experience ever
by Jack8507 on 12/07/2017By far the worst car buying experience. We bought our previous VW at another dealer but since moving in the area this has been our reference for service and, based on the good assistance we always received, we thought the level would have… been the same while buying a new car. Big Mistake!Besides the fact it took 5 hours to get out with our new car, the entire process has been extremely uncomfortable in some way. We went to trade our Beetle and get a new GTI. Eli, the sales guy, was welcoming and we went for a test drive. When we came back we talked a little bit about our expectation, and then he disappeared to go talk to the sales manager and issue an offer. Well, the offer was 3000$ higher than the advertised price and our trade had been valued 2500$ less than KBB. Then we started haggling and Eli asked us to sign the deal so he could go to the sales manager and have it approved. I said that the sales manager could come to us and we could sign together. Eli disappeared again and came back with Fran. Frank has been extremely rude to us, justifying the price difference as “internet customer” and “walk in customer” price (hey Frank, a customer is a customer!) and the value for our trade being so low not for their fault but because the “used car specialist” was at home and the system returned that value. In 2 minutes I went on KBB website from my mobile and get the fair price. At that point we were almost ready to walk out, but then Frank disappeared and Eli has been kind enough to make us stay. After that, we started evaluating our financing and leasing options. We opted for the lease since financing rates where extremely high (I have a +800 credit and still they couldn’t give me the prime rate). The business mgr was quite kind but become very pushy while trying to sell additional service and basically wished us bad luck with our decision to skip them. Only reason we didn’t walk away is that we have literally no time to start again the process at another dealer. For sure, next year when I’ll have to trade my Edge and I’ll have to choose between the Touareg or the Atlas Jim Ellis Kennesaw will certainly not be the dealer I’ll go. The dealer where we bought our Beetle has a completely different team that is able to make feel your business appreciated.Love my car
by NECIE09 on 11/14/2017I had been looking for Audi A3 or A4 for about month. I had looked on Car Gurus and saw a few at either Atlanta Audi or Gwinnett Place Audi. I was in contact with someone and was setting this in motion, but the price was higher than what… I wanted to pay. He didn't want to come down on the price, so I started looking elsewhere. My husband had seen this A3 at Jim Ellis on Barrett Pkwy and we looked at it to see if the price was going to drop. I think it had dropped $650 from the time it had been there. I convinced my hubby to go and we went about 3:30, wenter and for my check from my bank and home about 6:30 with my new car. We negotiated a lower price, higher trade in for my car and 2 oil changes, albeit I think we should have gotten more. The Internet Sales Manager made us think that we would only get an oil change about every 10K miles?? We will see. Overall I'm happy about our deal. Thanks Jim Ellis.Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you for your kind words and congratulations on your new vehicle!
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you for your kind words and congratulations on your new vehicle!
Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for all of your automotive needs. Please don't hesitate to call if you'd like further assistance. Thank you for your kind words and congratulations on your new vehicle!
My baby needed some loving!
by cvollrath on 11/03/2017Very satisfied with the service I've received at Jim Ellis VW in Kennesaw, GA.Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for your automotive needs. Please don't hesitate to call if you'd like further assistance!
WOW! What a great experience!
by Pinkbeetle on 10/26/2017updated 11/03/2017I cannot say enough about my recent purchase from Jim Ellis VW in Kennesaw. My salesman Luke Bialas was outstanding. The finance director Matt Rock also outstanding. The sales mgr Irwin also outstanding! They all went above and beyond… on my pink beetle. This car was made for me and I could not be happier with my purchase or my experience. Thanks Jim Ellis!Thank you for writing this fantastic review and giving our dealership such a high star rating! At Jim Ellis Volkswagen Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!
Service Dept.
by Gino1234 on 11/03/2017Our experience wasn't a good one there. We were told what the price was, which was a little high, and we asked if there was anyway we could get a discount...we were told a very cold "no". I said to the service adviser that we were going to… shop for a better price and the answer was just "okay". That didn't sound to me like someone that wanted my business anyway, so we left & got what we needed somewhere else for 30% less of the cost. I don't think I'll be going at that dealer again.Best Service All Around
by leronj23 on 10/09/2017updated 10/20/2017All my questions were answered. Sales and finance stayed after office hours to make sure I drove home in my new Passat. Very grateful and will do business with the Jim Ellis family.Congratulations on your new Passat! Thank you for your business! If you have any further questions, please give us a call. We're always happy to help!
Atlas 2017
by Atlas2017 on 10/05/2017updated 10/13/2017Great experience, no pressure to buy. Love the car. The TAG is coming in the mail. Entire process took about 2 hours.It is great to read such wonderful comments about your recent experience with us! Congratulations on your new car! Please let us know if there is ever anything else we can do for you! Safe travels!
TDi Software Update & Recall Notice
by rickster9181 on 10/04/2017I was participating in the VolksWagen 2.0 Liter Diesel Recall Settlement, and the software update was performed at Jim Ellis VolksWagen in Kennesaw, GA. At the same time, they also took care of a recall notice on the same vehicle (2014… Jetta TDi Sport Wagon), to replace the Snow Flap on the Inlet Air Box Housing. Both items were taken care of in less than one day, and a loaner vehicle was provided so that I was not stuck at their facility for the duration of the repair. I was advised of the progress that was taking place and notified when the car was available for pickup at the end of the repairs.Rickster9181, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Jim Ellis Volkswagen Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!
Volkswagen Atlas
Volkswagen Taos
Volkswagen Atlas Cross Sport
It is great to read such wonderful comments about your recent experience with us, Mark! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.
by jimellisauto on 12/05/2018