Jim Ellis Volkswagen Of Kennesaw

By far the worst car buying experience. We bought our previous VW at another dealer but since moving in the area this has been our reference for service and, based on the good assistance we always received, we thought the level would have been the same while buying a new car. Big Mistake!Besides the fact it took 5 hours to get out with our new car, the entire process has been extremely uncomfortable in some way. We went to trade our Beetle and get a new GTI. Eli, the sales guy, was welcoming and we went for a test drive. When we came back we talked a little bit about our expectation, and then he disappeared to go talk to the sales manager and issue an offer. Well, the offer was 3000$ higher than the advertised price and our trade had been valued 2500$ less than KBB. Then we started haggling and Eli asked us to sign the deal so he could go to the sales manager and have it approved. I said that the sales manager could come to us and we could sign together. Eli disappeared again and came back with Fran. Frank has been extremely rude to us, justifying the price difference as “internet customer” and “walk in customer” price (hey Frank, a customer is a customer!) and the value for our trade being so low not for their fault but because the “used car specialist” was at home and the system returned that value. In 2 minutes I went on KBB website from my mobile and get the fair price. At that point we were almost ready to walk out, but then Frank disappeared and Eli has been kind enough to make us stay. After that, we started evaluating our financing and leasing options. We opted for the lease since financing rates where extremely high (I have a +800 credit and still they couldn’t give me the prime rate). The business mgr was quite kind but become very pushy while trying to sell additional service and basically wished us bad luck with our decision to skip them. Only reason we didn’t walk away is that we have literally no time to start again the process at another dealer. For sure, next year when I’ll have to trade my Edge and I’ll have to choose between the Touareg or the Atlas Jim Ellis Kennesaw will certainly not be the dealer I’ll go. The dealer where we bought our Beetle has a completely different team that is able to make feel your business appreciated.