Jim Ellis Volkswagen Of Kennesaw
Customer Reviews of Jim Ellis Volkswagen Of Kennesaw
Review type:
Outstanding Customer Service
Scam
by Dissatisfied on 04/18/2025The dealer and I agreed upon a price. The dealer wrote it up but did not sign. I went home that evening ro verify with wife that it was indeed what she wanted. I called back the next morning to get a signed buyers order. I was wondering why… it was taking so long to get back to me so that I cpi;d go to the bank to get the check. The sales manager called me and told me they made a mistake and it would be another $2,500. I refused to get swindled and I closed the door on this vehicle.Outstanding Customer Service
by Ed Pichette on 12/31/2023My wife and I purchased a 2023 Atlas SE w/technology and 4motion today from Jim Ellis VW Kennesaw. I can’t say enough about the outstanding treatment we received from everyone working there. This is a top down bottoms up dealership. A… Special thanks to; GM Mike Martucci , our salesman Gary Mollere, finance manager Andrew Tuck, service advisor Colton Post and everyone else that was involved in getting our 2023 Atlas SE ready for us. An outstanding dealership that cares about their customers needs. We got a great deal that we are very happy with and we highly recommend Jim Ellis VW and Staff.Amazing
by Volkswagen7 on 05/15/2023Lovely facility, amazing crew along with a wide selection of new & pre-owned VW’s.Fantastic
by Tiffany on 05/02/2020Gary is my sales guy, and he is definitely the nicest person I’ve ever seen. He shot my a video to introduce me the car that I was interested online, and brought the car to my home for a test drive! Excellent service and very pleasant to… deal with, and I got a great deal as well! Thank you for helping me getting this great car. Will recommend to anyone!Tiffany, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!
another great purchase
by VW family on 04/28/2020This is the second Atlas I bought from Jim Ellis VW and it was a good experience. They were perfectly professional and treated me (the customer) with respect at all times. I felt comfortable have a discussion on the purchase about my… maximum to buy, while they explained what they could do to get there. I would purchase again.Hi, thank you for your kind words and congratulations on your new vehicle! Your satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw. We appreciate your continued business with us, and we're looking forward to your next visit! Take care!
No resolution to a VW issue
by Jennifer on 08/31/2019I had an issue with my 2012 VW Eos. On the first visit, they said a new fuel pump was necessary. After an expensive repair ($723), I thought everything would be fine, but no. I had to call them back and say it was doing the same thing. I… was met by complete rudeness on the phone from a guy who said "Well, that's what the computer said it was, so it was fixed." I was livid, but took it back a 2nd time since they were going to do the diagnostic for free. On the 2nd visit, they replaced a fuel pump control moduel (another $250). Got home that night - and same issue again. I gave up. I feel like they didn't even test the vehicle after repairs and sent me on my way knowing there were still issues. I ended up getting rid of the car because why keep pouring money into it? But the level of subpar performance and customer service at this dealership was enough to make me not want to buy a VW again.Jennifer, we are so disappointed to learn of this situation you have described.
New Car Purchase
by Garth S on 07/03/2019Jim Ellis Kennesaw Volkswagon is a great place to buy a car. We bought the new Atlas and it was a great buying experience.Thanks for highlighting some of our staff who provided you with such a positive experience, Garth! Please let us know if there is ever anything else we can do for you! Safe travels!
A/C repair
by affirmed 86 on 05/17/2019updated 05/24/2019My overall experience was awesome. Maria handled everything flawlessly. I have always received outstanding service at this dealership.We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Volkswagen Tiguan
by Greenwald on 05/18/2019They were unable to fix my back up camera which is still under warranty. So, that kind of bummed me out. They were also not able to replace the outside thermometer which is still 8 degrees off. Despite that, Steve Garvey's customer… service was fantastic!Greenwald, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve.
Service
by Aaron D on 05/15/2019Service advisor was really helpful and very kindYour comments keep us motivated and working hard for all our guests, Aaron D!
Repeat Customer Experience
by TerryRDallas on 05/03/2019The Jim Ellis VW staff was very informative during my recent visit. I was contacted by Jim Ellis VW about an upgrade offer on my 2017 Passat. After reviewing the offer with the sales staff, decided to upgrade my vehicle to the 2019 Tiguan.Good!
by Tenyson on 04/09/2019Overall good experience!!We are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Great Dealership
by CarlosVW on 02/28/2019Everyone was helpful and not too pushy. Answered all the questions. Great dealership and sales person. Oleg was there for every question and took the time to make sure we were taken care off. Ensure you go and see him. Going back for… another purchase.Service
by Wolfsburg2 on 02/18/2019updated 02/25/2019Friendly staff and good service.It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for the positive feedback, and we hope that you have a great day!
It is great to hear that everything was completed quickly and to your satisfaction! Thanks again for the positive feedback, and we hope that you have a great day!
2018tiguan
by 2018 tiguan on 01/24/2019Great dealership. Dealt with internet sales first. That is what brought me into the dealership. Excellent customer service and wasn't pushyHello, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Amazing
by Andrew G on 01/22/2019When I went to this dealership I was warmly welcomed and was helped above and beyond my expectations. Luke was very helpful and friendly to me. I would go back to this dealership without a doubt to get another vehicle.Andrew, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!
buying car
by HappyPassat on 01/21/2019Larry Fitzgerald was great to work with in purchasing our Passat. He was very approachable and knowledgeable.Congratulations on your new car! If you have any further questions, please give us a call. We're always happy to help!
All around great experience.
by R Graves on 01/17/2019We just purchased our 5th vehicle from Jim Ellis VW and couldn't be happier. Sales people are always professional and give great service. Just a wonderful car buying experience all around.Your comments keep us motivated and working hard for all our guests! At Jim Ellis Volkswagen Kennesaw, we value our customers and we look forward to seeing you on your next visit. Take care!
Great Dealer
by rwoodward006 on 01/08/2019We just purchased a new Jetta for our daughter from Jim Ellis in Kennesaw. I cannot say enough good about this group from the salesperson, Gem (Jim), to the easy financing department and service as well. There was never any undue pressure… for my daughter's first car purchase. We love this company and this dealer in particular. The service department helped drive this sale as well. You will not regret working with this dealer.Hello, thank you for your kind words and congratulations on your new vehicle! If you're ever in need of more help, please let us know! We hope you have a wonderful day!
2012 GTi service experience was positive
by 2012GTi on 12/13/2018updated 12/21/2018VW Kennesaw didn't follow up with me in a timely manner in August so I stopped another service company for an alignment. Big mistake! After 3 alignments, the reputable company (5 stars on Yelp) refunded my money because they couldn't… align the steering wheel correctly. Visited VW Kennesaw last week (primary service company) and they properly aligned my tires and steering wheel as well as identified and repaired my clunking noise. While is took longer than I expected, Arianna kept me informed as things progressed. It was another good experience and I'll continue to have my car serviced with VW Kennesaw.Your positive review means a lot to us and we're happy we could help you! Thanks again for taking the time to leave us this information about your recent visit. We look forward to your next visit! Take care!
Services
by Sonja17 on 12/04/2018very PleasedYour satisfaction means a lot to us, and we truly appreciate you choosing Jim Ellis Volkswagen Kennesaw for your automotive needs. Please don't hesitate to call if you'd like further assistance!
Volkswagen Atlas
Volkswagen Taos
Volkswagen Atlas Cross Sport
Dissatisfied, we regret you had this experience at our location. Customer satisfaction is at the top of our priorities so we regret to hear you left our dealership feeling this way. We take our customers’ comments seriously so we hope that you’ll give us a call at (770) 370-3612 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.
by Joseph Scott on 04/21/2025