Customer Reviews of Gwinnett Place Honda
Review type:
Best Customer Service in Town
by He Jing on 08/01/2025
Sean was really great help today. I was looking for a car for my son and he really helped us narrow down our selection and find out what we need.
Have feedback for this dealer?
The following reviews are more than two years old. They are not included in the overall rating.
177 reviews
Sort by:
Best Experience in 43 Years!!!!
by allandry on 07/08/2017Yesterday my wife and I purchased our 20th vehicle, a 2017 Honda Ridgeline from Gwinnett Place Honda in Duluth, GA. I have never written a review for a dealership, but our experience was so special that I wanted to take the time to… acknowledge the team that made this the best car buying experience that we have ever had. We had made the decision to trade in our 2008 Jeep for a more versatile mid-size truck. We had been out of the auto market for 9 years, and knew that we had a lot to catch up on. I spent a couple of weeks researching vehicles, dealers and inventories, and started communicating directly with a handful of select dealers based on their in-stock vehicles and the number and quality of their online reviews. One of these dealers was Gwinnett Place Honda in Duluth, where we wanted to check out the 2017 Honda Ridgeline. So I contacted Zach Blanchard, one of the dealerships Internet sales representatives, and set up an appointment to check out the vehicle. In all my communications with Zach on email, phone and text, he was always responsive, courteous and helpful. When we arrived at the dealership for our session, Zach immediately met us. We did not have to go find him or ask for him he was outside waiting for us. We spent the next hour or so with Zach learning about the Ridgeline and test-driving it. Zach was just the right kind of professional you hope to get. He knew everything there was to know about the Ridgeline RTL-T and was clearly excited to share that knowledge and excitement with us. He walked us through all the new technologies and features that had been incorporated into the vehicle and patiently explained everything clearly to us. We were very impressed with his respectful approach, friendliness, enthusiasm for the products he was representing, complete professionalism, and above all, the fact that he did not pressure us at any point in our meeting. We had no intention of purchasing a vehicle that day. But as we talked about the various levels of trim, options, capabilities and price points, it became clear that the vehicle he showed us was actually a near perfect fit for what we wanted, a great balance between features and cost. Zach worked the appraisal of our trade in, and worked with his management team to create a deal that was a win-win for all of us. Based on his work, we made the buy decision, then, we spent time with Angele Pacheco who walked us through all the additional options we could consider before handing us off to Marquis Taylor, the finance manager who finished the purchase process. These three made it as easy as buying any vehicle can ever be! Buying a car can be a very daunting experience. It takes a lot of time even if you are prepared, and it matters how the dealership treats you during the lengthy process. Gwinnett Place Honda gets it! The showroom floor is spotless, the restrooms are clean, Starbucks Coffee is provided free of charge, and customers are treated as guests. Its just a nice place to do business. So I will end where I began by stating that this 20th vehicle purchase was our best experience ever at any dealership, and that is a tribute to the management and the employees who work there. These days, customers are better prepared than ever, and they have more options to consider. Our business must be earned, and that is exactly what Zach and the Gwinnett Place Honda team did - they earned our trust and respect, and ultimately, our business. This is a five star dealership, and worth your consideration if you are ever in the market for a new quality vehicle! And if you go there, ask for Zach!We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
2015 Nissan Altima Purchase
by awillia411 on 06/20/2017I purchased a previous vehicle from GPH - very nice people at this dealership which I why I went back on Saturday, 06/10/17 to purchase a preowned 2015 Nissan Altima S. I would have given GPH 5 stars but just feel I was given less for my… trade-in than desired. I feel like I probably was a little to quick to settled for what was given me and should held out for a better deal but I didn't. Next time I will know better. My trade in (2008 Hyundai Sonata) I purchased from this dealership in 2011 and use this same car that I bought from GPH as a trade-in but was only given a certain amount ($1,000) because I was told it was in 2 accidents; granted I never had an accident in the car - these were previous accidents before I purchased the car myself from GPH in 2011 but yet when I use the vehicle as a trade-in I am told because of the 2 accidents the vehicle was in (that I had nothing to do with) was the reason I only received $1,000 for the vehicle. The funny thing is that when I purchased the 2008 Hyunda Sonata from GPH in 2011 I was given $1,000 for a 1997 Chevrolet Cavalier (with about 203,000 miles) that I used as a trade-in the get the Sonata - I receive the same amount for 2008 Sonata that I traded in for the Altima - the same about for trade-in that I was given for the 1997 Cavailer that I traded in in 2011 ($1,000). So I used a 1997 Cavalier in 2011 - received $1,000 for a trade-in for the 2008 Sonata - came back with the Sonata that I purchased from GPH and still did not get but $1,000 for the Sonata - 1 2008 when the Cavalier I trade in in 2011 was a 1997 - go figure this! I did bring this to the Sales Manager attention but I was told it was because the Sonata had been in 2 previous accidents (accidents before I purchased the vehicle). Maybe this is way things are down but just don't seem fair to me as a customer. Anyway - this is the only reason I would not give 5 stars. Overall, I highly recommend the dealership - just don't be to quick to settle for whatever as I was. Anthony F. Williams GPH Customer!We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Wasting Customer's Time
by kr12345 on 05/26/2017This has been a frustrating experience. They were unable to deliver on promises made which required my 8 month pregnant wife (who works and takes care of our toddler) to make multiple trips to the dealership because they didn't do what they… had stated. We bought a used car from the dealership (Honda Odyssey). The vehicle was overall in okay shape with some scratches outside. The problem was the inside had claw marks going through the door linings from the previous owner's dog. We negotiated to have them fixed by the dealer and agreed to buy the vehicle. We made an agreement for my wife to bring back the vehicle to have it detailed, some touch up paint, and to have the front driver and passenger doors repaired from the claw marks. We were told it would take around 20-30 minutes to detail and do the minor repairs. My pregnant wife and our year and half old went back on the specified day after leaving a message and not having anyone return her call. She waited around around 3 hrs before being told that they could not complete everything. Manager Curtis Simmons then said that he had misunderstood what kind of interior the vehicle had and that contrary to what was discussed in the sales negotiations, he could not patch it up and the interior door panels would have to be replaced. He said the shop could cover some of it but we would have to pay another $150. My wife said that was unacceptable and that I wouldn't agree to it either. At this point she said Simmons gave her a "there there little wifey" type look and told her again to talk it over with her husband and see what I wanted to do. She was told to come back on yet another day (3rd trip after buying the vehicle). Hearing that my wife somehow wasn't capable of making a decision was pretty frustrating to me. My wife is very smart and hard working. I think she was unfairly judged as being incapable of making a decision on her own without her husband there because she is pregnant and was taking care of another child while at the store. I called and left a message for Mr. Simmons explaining that the situation was ridiculous and they could either readjust the cost of the vehicle, or fix it, but I wasn't going to pay for repairs which were supposed to be done earlier. I also let him know that I didn't appreciate the dealership trying to yank my wife around like she didn't have anything better to do than it for hours in a car dealership trying to keep a toddler reasonably happy. Simmons responded that he talked to service and they would take care of it. My wife makes her 3rd trip to the dealership and drops off the van. She picks it up a couple days later (4th trip) and drives off only to look to the passenger side and see that they didn't repair the claw marks on the passenger side. Now we simply don't have time to go back again and deal with a dealership in too big of a hurry to take care of details or be concerned with providing customer service. Simmons is clearly too busy because he agreed to fix it, leading us to purchase the vehicle, before he looked inside at the interior and that he wasn't able to make sure the vehicle had been properly fixed before telling us it was ready to be picked up. The finance department was also very pushy about their in-home extended warranty. It is a bit sad because we purchased our vehicle on our second visit because Patrick, our salesperson, was so friendly with us and was not at all pushy. He seems like a genuinely nice person and I'd be happy to have him show me vehicles again, but I don't think I'd bother dealing with Gwinnett Place Honda again. There are lots of dealerships that can immediately take care of issues and respect their customer's time.We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Excellent Service
by PavanAnguluri on 05/23/2017Excellent Service. Was given allocated slot and service is completed on time with out any issues.We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Gwinette Honda
by Diane_555 on 04/23/2017I have a very good experienced buying my first car at Gwinette.. The Sales agent who help me is very approachable ( Mr. Clement)...so as the rest of the staff.. Job well doneWe are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
New Car Sale Experience
by sengalagnes on 03/25/2017Aaron Hardy made my first car experience painless, easy, and fun! It was a pleasure to work with him and I would recommend everybody to come see him at the Gwinnett Place Honda!We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
The Best
by HDianaC on 03/21/2017This is the 2nd CRV I have purchased from Gwinnett Place Honda. This could have been a very stressful experience because my husband is in poor health. I went to look for a new car and met Aaron Hardy. He showed me cars and took me out for… a test drive. He was very knowledgable about the CRV and the test drive was very easy. Then he really stepped up with the best customer service and supporrt I have ever experienced. He handled the challenges presented due to my husband's health with great patience. My buying experience was easy, his help with learning about my new car was thorough, and I love my new CRV. Aaron Hardy and everyone at Gwinnett Place Honda are exceptional.We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Great Job
by Satisfied_1 on 01/13/2017Joel and his manager Curtis and the finance guy Chris are totally awesome! I already love Hondas but I was in a car accident and they went over and beyond to get me into another car even though my credit score had dropped horribly. I ended… up with a brand new car with an awesome interest rate and a happy husband. Can't ask for anything more. Oh yeah the car is great too! 2017 Honda Accord LX! Get you one!We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Great buying experience!
by BonnieBlueLady on 01/05/2017Ryan Leahy is top notch! I wanted to look at some Pilots when I can in that evening, but didn't think I would buy right then and there. Everything simply fell into place and I felt good about the deal we made. He didn't stop with the sale… either but made sure he followed up in couple of items we couldn't take care of that night (title for trade, finding a remote for the RES and an owners manual). Thank you to Ryan and the entire Pre-Owned Sales Team!We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Service review
by Pcaringula on 01/04/2017My service experience was the best I had in past 12 years.Steven Shomaker is the best service representative I have worked with till date.We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Experience
by Orange01 on 12/29/2016I had an awesome experience. I wasn't haggled and was treated with the utmost respect. Thank you Curtis and Ryan!We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Fantastic Experience
by JReneeE on 12/16/2016Great experience, very happy with my new car and the wonderful treatment I received. Had a fantastic sales person who was extremely helpful and easy to work with. Very happy that I chose Gwinnett Honda.We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Great experience
by OptomusPrime on 12/12/2016I just got my 2017 Accord from Gwinnett Place Honda. This was the second time I have purchased from this place. The sales specialist, Internet manager, accessories sales specialist, and finance Manager were all very nice and professional.… They were not pushy or try to sell you things you didn't want. I really appreciated all their work.We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Fast service
by hexagonsun83 on 12/05/2016Brought my older Civic in after my mechanic discovered a crack in my engine block. I was relieved to hear it was under an extended recall grace period, so I brought it in to Gwinnett Honda. Ronnie took care of me, and I had a new block and… new airbags that were also under recall. They finished everything in just three days, and covered my rental. I was surprised with how fast they handled it. When the time comes for a new Honda, this will be where I go.We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Purchase New 2016 Honda CRV
by CRV2016 on 12/02/2016We had a great Car buying experience. The Salesman Mansoor Butt was very helpful and knowledgeable about the Car. The Management team was also very cooperative. The whole process went smoothly.We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Great customer service and focus
by Steph3athome on 12/01/2016We have purchased our 3rd car from this dealership. Amazing customer service and focus to meet all the needs. In addition to purchasing cars from this dealer we also have our cars serviced there. We feel our cars are being cared for with… top notch service. Will return to purchase teenagers' cars.We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Great Experience!
by GAgirl98 on 11/30/2016Everyone was so nice and helpful. I was finished with everything and driving off the lot with my new car in just a couple of hours!We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Excellent service
by Bkponder on 11/30/2016I just purchased by 6th Odyssey and have always purchased from Gwinnett Place Honda. The sales staff has always been top notch and will go above and beyond. I have purchased all my cars from Gwinnett Place Honda (since 1997) and will… continue to go back for all my car purchases. Even after the sale they follow up. I will continue to shop at Gwinnett Place and will refer anyone to go see them for their car needs.We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Satisfied Customer
by Fatima1 on 11/22/2016I had the best car buying experience ever this past Saturday thanks to my salesperson, Charles Nu. He was very knowledgeable, and patient. The finance mgr. Albert Thompson was great as well. Together these guys took great care of me and I… am so satisfied with my new Honda Accord. Thanks again, FatimaWe are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
First time buyer
by Crvdriver2016 on 11/16/2016I recently purchased a 2016 Honda CRV from Gwinnett Place Honda and I was very happy with my experience. It was my first time purchasing a car on my own and they made me feel confident in my decision. I was also able to be at the car… payment I wanted with a good interest rate which really helped.We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
Awesome experience buying CPO
by soundmind1 on 09/13/2016We had the best experience buying a very nice, late model, certified, pre-owned CR-V from Tony Samad at this dealership. Tony was really awesome - no pressure sales, knew what we wanted and respected what we could afford, got us the best… deal he could, and even set us up with some perks. When we didn't find the perfect fit the first visit, he very politely followed up with us to let us know when he got something in that was perfect (and, it WAS perfect!). He has stayed in contact with us (excellent, old-school salesman that he is), and we intend to buy from him again. Highly recommend him! ~Robin Y.We are so sorry for the delayed response. Your review was not showing on our review page until now. Thank you for your feedback.
About our dealership
What sets us apart
Free Starbucks Coffee
2016 Honda President's Elite Award Winner
Top 10 Honda Certified Pre-Owned Dealer in U.S.
Georgia's #1 volume dealer for last 31 years
2016 Honda Master Circle
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Languages Spoken (4)
- Vietnamese
- Chinese
- Korean
- Spanish
Thank you, He Jing! We're so glad Sean was able to guide you and your son through the process and help narrow things down. It’s always our goal to make car shopping easier and more personalized — we appreciate you choosing us!
by Amy Quince on 08/04/2025