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Customer Reviews of Gwinnett Place Honda

4.5
Overall Rating
(39)
Recommend: Yes (34) No (5)
Write a review: Sales | Service
sales Rating

Odyssey 2018

by luigi_noc on 03/01/2018

Traded in my 2002 Odyssey EX with 209,700 miles last week for the 2018 EX, White Diamond Pearl with Mocha interior. I loved my old one but I had an urge for new technology and comfort. So far, I love my new one!! I didn't bother looking at any other Minivan because I knew I wanted another Odyssey. I also really like the styling of this one. 2 weeks and 230 miles of ownership, and I've gotten 3 comments from people saying my van looks nice!! The seats are super comfy and supportive, everything on the interior seems high quality and not cheap at all. Practicality is this van's strong point, cup holders and storage compartments everywhere!! I hate clutter, so I can neatly store and organize all my junk in the door compartments and under the seats. I'm most impressed with how this van drives, the steering is a little stiff with good road feel, minimal oversteer. along with a buttery smooth transmission gear changes and superbly quiet cabin even at high speed! I'm a huge fan of the gauge cluster...it looks modern and cool, but easy to see while not distracting my eyes from the road. My only complaint so far is cosmetic and completely subjective; the wheels. They aren't cheaply made, just not a fan of the design. I am planning to upgrade to 19 inch rims. I love my new Odyssey and look forward to driving it on lots of road trips in the future!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
113 Reviews
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service Rating

Oil Change w/Ardvan

by Ladylovelilox on 04/12/2018

I went in the day and oil change was a bit longer than usual- this is not a problem because my service rep Ardvan was pleasing, chill and acknowledged and apologized in advance regarding the wait. Awesome customer service quick speedy nice. He now joins my team of favorites: Luis, Rudy & now Ardvan!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Denis O'Connor - great service advisor

by PIATL18 on 04/10/2018

Denis evaluated the situation and offered his expert advice. Great trustworthy service advisor. Follows through with communication. Excellent customer service

  • Recommend this dealer? Yes
service Rating

Gwinnett Place Honda

by dwtimms on 04/03/2018

Service Technician Carl Frances, first office on the right bay is an excellent service technician. I could tell he was very knowledgeable about the Odyssey. He asked me questions I could understand. He promised to keep me advised and he did. I consider him my personal service tech and will ask for him in the future. The next time I buy a car...I will buy another Honda from Gwinnett Honda...my 3rd one. 😀

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Stay away

by jemil95 on 03/20/2018

BEWARE! This dealership treated me very poorly and were dishonest. I feel compelled to share my experience. 1) I negotiated a verbal price for a new Honda with Chris. However, when it came time to finalize the sale, Chris disappeared. Another sales person returned and said that they couldn't honor the agreed upon price. They wanted to renegotiate. 2) They claimed that my old car had major transmission problems, and after making a show of not even wanting to accept the trade-in, offered me an unbelievably low price. According to them, the car would slip when going from High to Low gear. You should have seen their eyes get huge when I explained that I had an extended warranty. When I took my current car to the manufacturer the next morning, the service folks found nothing wrong. They explained that if you tried to shift gears at too fast of a speed, of course the transmission would seem to slip. This led me to believe that Gwinnet Place Honda made up a "problem" with my old car that was verifiable, but that I wouldn't necessary realize was normal. It caused me to waste my time and resources trying to fix a problem that did not exist. 3) I had an Edmond's guaranteed price that Gwinnett Place Honda made a big deal about honoring. However, the car they tried to sell me had extra options. They let me drive this car without explaining that the options would cost extra. They should have been upfront that they did not have a car in stock with my preferred options. Please be careful of the sales tactics here. They were very friendly, but proved to be untrustworthy. I am very glad I walked out that Friday night. I found a better priced new vehicle and traded my old car for more than double what Gwinnett Place Honda offered me somewhere else.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Pre trip inspection and corrective action

by Beavebrook on 03/09/2018

My service advisor Luis and the GPH technicians determined that the rack and pinion mechanism was leaking fluid as well as the CV boots. All were replaced prior to my 800+ mile trip to Florida. Everything worked well on my 11 year old Ridgeline with 126K miles.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Odyssey 2018

by luigi_noc on 03/01/2018

Traded in my 2002 Odyssey EX with 209,700 miles last week for the 2018 EX, White Diamond Pearl with Mocha interior. I loved my old one but I had an urge for new technology and comfort. So far, I love my new one!! I didn't bother looking at any other Minivan because I knew I wanted another Odyssey. I also really like the styling of this one. 2 weeks and 230 miles of ownership, and I've gotten 3 comments from people saying my van looks nice!! The seats are super comfy and supportive, everything on the interior seems high quality and not cheap at all. Practicality is this van's strong point, cup holders and storage compartments everywhere!! I hate clutter, so I can neatly store and organize all my junk in the door compartments and under the seats. I'm most impressed with how this van drives, the steering is a little stiff with good road feel, minimal oversteer. along with a buttery smooth transmission gear changes and superbly quiet cabin even at high speed! I'm a huge fan of the gauge cluster...it looks modern and cool, but easy to see while not distracting my eyes from the road. My only complaint so far is cosmetic and completely subjective; the wheels. They aren't cheaply made, just not a fan of the design. I am planning to upgrade to 19 inch rims. I love my new Odyssey and look forward to driving it on lots of road trips in the future!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great job on new Accord

by Viris96 on 03/01/2018

Submitted an inquiry on a new Honda Accord via Edmunds. Chat from Gwinnett Place Honda called within minutes. Over the next two days we came to an agreement on price over the phone that was exactly in line with what Edmunds told me to expect. Cha also worked with me on accessories and was a complete professional! Upon arrival, Cha was able to give me a great value on my trade-in and then expedite the rest of the sales experience as I was on a tight timeline. However, despite my rush, Cha remained right on point in meeting all my expectations and actually surpassing them! Love my new Accord Touring and would highly recommend Cha and the team at Gwinnett Place!! Well done!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Super fast routine service

by Phebahfiji on 02/27/2018

I've been doing my services here for 4 years now. It's always a good experience

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Fantastic

by PT12090 on 01/27/2018

It was a surprisingly easy and enjoyable experience. Joseph is incredibly knowledgeable and was GREAT to work with. One of my co-workers needs a new car and I, of course, suggested going to Gwinnett Place Honda and working with Joseoh. It was very easy discussing prices and financing options.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

by magarlick on 01/18/2018

My Experience here was nothing less than perfect Denis O understands what good customer service is and how to provide it. This was my first experience with Gwinnett place Honda for maintainence issues and I was a little leary dealing with a Major Dealer for service. However I had no choice due to a minor manufacturer recall. I will return for regular service requirements. Thanks Again Denis Oc

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? No
service Rating

Honda Airbag recall

by actorstacey on 01/18/2018

Had to bring in a 2010 Civic for airbag recall. Service set up my time on my schedule. I was greeted promptly and service was completed in an hour. Friendly staff, great coffee, and free Wi-Fi made this one of the best service calls ever!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Bait and switch

by hagetaka on 01/14/2018

Watch out for this unscrupulous dealership. I confirmed the details of an order point by point four separate times, and got a firm quote from their salesman Joseph Snover. Sent a signed check to them for a car, then was told the VIN was wrong, and they had to send it back. (They didn't actually send it until a week later when I asked them what was taking so long). When the car got there and I was ready to pay, the sales manager Joseph Shin calls and pulls the old bait and switch- we gave you the wrong quote, it's actually 4 grand more, do you still want the car, etc. Reading other reviews, it seems like I wasn't alone in this. [non-permissible content removed] They're not the only Honda dealer in Atlanta.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

Now I'm Driving My Dream Car

by dunlapseneca on 01/13/2018

First off, I would like to say that James S was very knowledgeable about Hondas and very helpful with me. Also second, the manager Sam was very helpful to me as well and they really got me into the car that I was looking for. I really do appreciate James S and Sam very much.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

A Refreshing Car Dealership and Service Experience

by JennyLeh on 01/12/2018

After having a horrible experience at another Honda dealership, I was pleasantly surprised by the exceptional customer service and experience at Gwinnett Place Honda -- especially thanks to Ali Shigri, a Service Advisor at the location. In late December I learned my engine block was cracked; my 2007 Honda Civic EX did have an extended warranty on the issue but unfortunately I was outside of the 10 years by 1 year. The other Honda location basically said too bad and not to contact them unless I wanted them to replace my engine for well over $3000.00. However, when I took it to Ali, he went above and beyond to contact Honda headquarters and see if they could help me as my car only has 111,000 miles on it. In the meantime, he let me have a loaner car so I could continue to get around Atlanta easily during the holiday season. I was so relieved. Honda couldn't cover me 100% but they offered me a significant discount since the issue was typically under the warranty extension. During the fix, Gwinnet Place Honda also found that one of my engine mounts was completely broken and my O2 sensor was rusted beyond use. They made the repairs quickly and I had my car back within 10 days. Ali was very upfront and honest with me and kept me posted on my vehicle regularly. I am so impressed by the fact that he did all of this for me as a general customer as I had never been to this location before. I will be taking my car here for any future repairs and if I do choose to buy another car it will also be at Gwinnett Place Honda! Thank you, Ali!

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Extrimally bad experience with dealership!!!

by Rajnishk on 12/13/2017

Externally bad experience with dealership !!!!!!! Not because of price but the way it all went. I called Manager upfront day before for price and was assured to match price. I went there , spent 3 hours and at the end was told there was miscommunication and we can’t offer the same price. I was told that we are the biggest dealer in having car stock and even if they don’t have the same color car, they will arrange without charge and will give loner car till my car reaches dealership. When I asked for the same at dealership next morning , they simply denied saying we are not sure who called and why he promised like that. They even asked me to pay transfer fee for car to get it from some other dealer ship. I would not recommend any one to go there . I wasted half day of my life there.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Excellent service!

by Huskies007 on 12/12/2017

By far, this Honda service center has been the best and most reliable. Their work is top quality and there are no hidden surprises. The customer service is excellent. Denis Oconnor went above and beyond to ensure my car was working well.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Highly recommended

by Fernando on 12/05/2017

Excellent service. Dennis is a super service adviser.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Dishonest dealer

by 2017pilot on 08/07/2017

Unhappy with my experience, I've bought Hondas from all 3 major Honda dealers in Atlanta, and this was the most disappointing experience. They give the lowest price over the internet, but then try to add a ridiculous amount of overpriced accessories and a totally fabricated dealer fee when you go to purchase. The worst part of the experience was with the financing. Marquis Taylor handled our purchase and though friendly and outgoing, was ultimately very dishonest and misleading. We had our own financing but because it was 10 at night we planned on changing the approved amount the following day. He led us down a path of financing the vehicle with Honda Financial Services stating that we could just replace the financing with our own bank/rate thereafter. What he didn't mention was that the dealer wouldn't honor this as the original financing, and that doing this would be refinancing (not a new auto loan) and that the interest rate would not be as favorable. Overall he didn't explain this one bit despite the fact that we insisted we had our own financing - and what he omitted to disclose was truly a dishonest practice. It would have been easy enough to wait a day and finish the purchase/financing with the loan for the new approved amount.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Best Experience in 43 Years!!!!

by allandry on 07/08/2017

Yesterday my wife and I purchased our 20th vehicle, a 2017 Honda Ridgeline from Gwinnett Place Honda in Duluth, GA. I have never written a review for a dealership, but our experience was so special that I wanted to take the time to acknowledge the team that made this the best car buying experience that we have ever had. We had made the decision to trade in our 2008 Jeep for a more versatile mid-size truck. We had been out of the auto market for 9 years, and knew that we had a lot to catch up on. I spent a couple of weeks researching vehicles, dealers and inventories, and started communicating directly with a handful of select dealers based on their in-stock vehicles and the number and quality of their online reviews. One of these dealers was Gwinnett Place Honda in Duluth, where we wanted to check out the 2017 Honda Ridgeline. So I contacted Zach Blanchard, one of the dealership’s Internet sales representatives, and set up an appointment to check out the vehicle. In all my communications with Zach on email, phone and text, he was always responsive, courteous and helpful. When we arrived at the dealership for our session, Zach immediately met us. We did not have to go find him or ask for him – he was outside waiting for us. We spent the next hour or so with Zach learning about the Ridgeline and test-driving it. Zach was just the right kind of professional you hope to get. He knew everything there was to know about the Ridgeline RTL-T and was clearly excited to share that knowledge and excitement with us. He walked us through all the new technologies and features that had been incorporated into the vehicle and patiently explained everything clearly to us. We were very impressed with his respectful approach, friendliness, enthusiasm for the products he was representing, complete professionalism, and above all, the fact that he did not pressure us at any point in our meeting. We had no intention of purchasing a vehicle that day. But as we talked about the various levels of trim, options, capabilities and price points, it became clear that the vehicle he showed us was actually a near perfect fit for what we wanted, a great balance between features and cost. Zach worked the appraisal of our trade in, and worked with his management team to create a deal that was a win-win for all of us. Based on his work, we made the buy decision, then, we spent time with Angele Pacheco who walked us through all the additional options we could consider before handing us off to Marquis Taylor, the finance manager who finished the purchase process. These three made it as easy as buying any vehicle can ever be! Buying a car can be a very daunting experience. It takes a lot of time even if you are prepared, and it matters how the dealership treats you during the lengthy process. Gwinnett Place Honda “gets it!” The showroom floor is spotless, the restrooms are clean, Starbuck’s Coffee is provided free of charge, and customers are treated as guests. It’s just a nice place to do business. So I will end where I began by stating that this 20th vehicle purchase was our best experience ever at any dealership, and that is a tribute to the management and the employees who work there. These days, customers are better prepared than ever, and they have more options to consider. Our business must be earned, and that is exactly what Zach and the Gwinnett Place Honda team did - they earned our trust and respect, and ultimately, our business. This is a five star dealership, and worth your consideration if you are ever in the market for a new quality vehicle! And if you go there, ask for Zach!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

2015 Nissan Altima Purchase

by awillia411 on 06/19/2017

I purchased a previous vehicle from GPH - very nice people at this dealership which I why I went back on Saturday, 06/10/17 to purchase a preowned 2015 Nissan Altima S. I would have given GPH 5 stars but just feel I was given less for my trade-in than desired. I feel like I probably was a little to quick to settled for what was given me and should held out for a better deal but I didn't. Next time I will know better. My trade in (2008 Hyundai Sonata) I purchased from this dealership in 2011 and use this same car that I bought from GPH as a trade-in but was only given a certain amount ($1,000) because I was told it was in 2 accidents; granted I never had an accident in the car - these were previous accidents before I purchased the car myself from GPH in 2011 but yet when I use the vehicle as a trade-in I am told because of the 2 accidents the vehicle was in (that I had nothing to do with) was the reason I only received $1,000 for the vehicle. The funny thing is that when I purchased the 2008 Hyunda Sonata from GPH in 2011 I was given $1,000 for a 1997 Chevrolet Cavalier (with about 203,000 miles) that I used as a trade-in the get the Sonata - I receive the same amount for 2008 Sonata that I traded in for the Altima - the same about for trade-in that I was given for the 1997 Cavailer that I traded in in 2011 ($1,000). So I used a 1997 Cavalier in 2011 - received $1,000 for a trade-in for the 2008 Sonata - came back with the Sonata that I purchased from GPH and still did not get but $1,000 for the Sonata - 1 2008 when the Cavalier I trade in in 2011 was a 1997 - go figure this! I did bring this to the Sales Manager attention but I was told it was because the Sonata had been in 2 previous accidents (accidents before I purchased the vehicle). Maybe this is way things are down but just don't seem fair to me as a customer. Anyway - this is the only reason I would not give 5 stars. Overall, I highly recommend the dealership - just don't be to quick to settle for whatever as I was. Anthony F. Williams GPH Customer!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Wasting Customer's Time

by kr12345 on 05/25/2017

This has been a frustrating experience. They were unable to deliver on promises made which required my 8 month pregnant wife (who works and takes care of our toddler) to make multiple trips to the dealership because they didn't do what they had stated. We bought a used car from the dealership (Honda Odyssey). The vehicle was overall in okay shape with some scratches outside. The problem was the inside had claw marks going through the door linings from the previous owner's dog. We negotiated to have them fixed by the dealer and agreed to buy the vehicle. We made an agreement for my wife to bring back the vehicle to have it detailed, some touch up paint, and to have the front driver and passenger doors repaired from the claw marks. We were told it would take around 20-30 minutes to detail and do the minor repairs. My pregnant wife and our year and half old went back on the specified day after leaving a message and not having anyone return her call. She waited around around 3 hrs before being told that they could not complete everything. Manager Curtis Simmons then said that he had misunderstood what kind of interior the vehicle had and that contrary to what was discussed in the sales negotiations, he could not patch it up and the interior door panels would have to be replaced. He said the shop could cover some of it but we would have to pay another $150. My wife said that was unacceptable and that I wouldn't agree to it either. At this point she said Simmons gave her a "there there little wifey" type look and told her again to talk it over with her husband and see what I wanted to do. She was told to come back on yet another day (3rd trip after buying the vehicle). Hearing that my wife somehow wasn't capable of making a decision was pretty frustrating to me. My wife is very smart and hard working. I think she was unfairly judged as being incapable of making a decision on her own without her husband there because she is pregnant and was taking care of another child while at the store. I called and left a message for Mr. Simmons explaining that the situation was ridiculous and they could either readjust the cost of the vehicle, or fix it, but I wasn't going to pay for repairs which were supposed to be done earlier. I also let him know that I didn't appreciate the dealership trying to yank my wife around like she didn't have anything better to do than it for hours in a car dealership trying to keep a toddler reasonably happy. Simmons responded that he talked to service and they would take care of it. My wife makes her 3rd trip to the dealership and drops off the van. She picks it up a couple days later (4th trip) and drives off only to look to the passenger side and see that they didn't repair the claw marks on the passenger side. Now we simply don't have time to go back again and deal with a dealership in too big of a hurry to take care of details or be concerned with providing customer service. Simmons is clearly too busy because he agreed to fix it, leading us to purchase the vehicle, before he looked inside at the interior and that he wasn't able to make sure the vehicle had been properly fixed before telling us it was ready to be picked up. The finance department was also very pushy about their in-home extended warranty. It is a bit sad because we purchased our vehicle on our second visit because Patrick, our salesperson, was so friendly with us and was not at all pushy. He seems like a genuinely nice person and I'd be happy to have him show me vehicles again, but I don't think I'd bother dealing with Gwinnett Place Honda again. There are lots of dealerships that can immediately take care of issues and respect their customer's time.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
about our dealership
what sets us apart
Free Starbucks Coffee
2016 Honda President's Elite Award Winner
Top 10 Honda Certified Pre-Owned Dealer in U.S.
Georgia's #1 volume dealer for last 31 years
2016 Honda Master Circle
Google Map
Amenities
Complimentary Coffee
Rental Car Service Onsite
Collision Repair/Body Shop
Express Service
Customer Lounge Area
Languages Spoken (4)
Vietnamese
Chinese
Korean
Spanish