Customer Reviews of AutoNation Chrysler Dodge Jeep Ram North Columbus
Review type:
Antwan Epps
Service
by Regina1 on 09/18/2023Thank You for your kindness, prompt service.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Inconsistent Service
by ShayWay_Blvd on 09/18/2023I brought my BMW in for a route oil change on Friday. I get free oil changes as per my contract with my purchase. I was told the technician used 2 tools to get the oil filter/drain plug pulled out and was not successful. They proceeded to… tell me I would need to take it to BMW or they can break it at my expense. I declined both options and advised they performed the last oil change and my car was already low on oil, why should I need to take my car to a place that will charge me for an oil change when I get 10 free oil changes. I asked for a manager and the service rep informed me her manager would take care of it. I get my car and they say everything was good. I take it home and park it, the next morning I wake up with a puddle of oil in my drive way. I reported the issue and they were kind enough to send a tow truck and provide me with a loaner vehicle. I was thankful for the resolve but was inconvenienced by this hiccup.Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (706) 522-2116 to discuss what we can do to help.
I called and emailed him and he has not responded.
Excellent Service
by albarber on 09/15/2023Cullen was my service rep and he has been for a couple of years, he is knowledgeable and friendly. Highly recommend this dealership and Cullen.Hello, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!
Jeep Grand Cherokee Service
by TimM7755 on 09/01/2023Since we moved to Columbus on 2020, Auto Nation has serviced our Jeep. Every, and I mean, EVERY appointment has been handled flawlessly. Everything they said they would do - they did. Recently, I met a man who had just purchased a new… hybrid JGC from them. He said: "There was no BS. Just a straight deal." So probably, if we retire the 2011 Jeep, this is the first place we'll look.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service on my van
by Cissie Kee on 08/21/2023Everyone was courteous and professional. Heidi my service representative kept me informed on everything. She was friendly outgoing. My experience was wonderful.Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Chris
by Christopher on 08/17/2023It was the best experience ever coming to get service with Autonation because my Service Advisor took great care of me. She had me in and out quicker than I expected. I got both my fuel filters replaced in my Truck and I will come back… because my service was phenomenal. I give you a 10,000 Ms. Heidi.Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Service tech
by Chris Dryden on 08/02/2023Friendly, helpful, and efficient. He made the point to review tire options with me.Hello, we really appreciate your feedback! Thank you, and have a fantastic day!
V
by Virginia on 07/27/2023Tyler is very professional every time myself or my husband comes in!Hi Virginia, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Oil Change
by Forever on 07/04/2023I made an appointment for 10:15AM and they didn’t start the oil change until after 1:15pm. Like what’s the purpose of making the appointment. Like who will I send to you to wait that long for an oil change. And no one came to say we are… running behind. Just bad all around.Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (706) 522-2116 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Auto Nation
by Victoria on 06/30/2023Heidi Harger was nothing short of "amazing!" From the time I came into the office to the time I left, she was prompt, professional and very informative. She showed me what would be done to my vehicle, I was in and out. Amazing… service! Arnell HallHi Victoria, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service
by StevenE on 06/18/2023Very kind salespeopleHi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Recall service
by ChetLJr on 06/15/2023I only get the best service experience when visiting my dealer. I bought my truck brand new and have only used the dealer for service. Always professional and courteous. My only complaint, no free snacks with the coffee lol.Hello, Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Worst service ever
by Tremaine9 on 06/13/2023Worst service I’ve ever had dealing with a vehicle. First off scheduling the appointment was a hassle, the receptionist was very rude and unprofessional. I was told that there was a 3 to 4 day hold on all diagnostic checks, I dropped my… vehicle off Monday at 11am I called the following Friday to check on my vehicle and was told I have to wait until my service advisor get in touch with me and they couldn’t tell me anything about the vehicle. Wednesday of the next week they finally got to diagnose the problem. I couldn’t even get in touch with my service advisor with the phone number that was given it would just ring and finally go to voicemail. Finally after 3 weeks AUTO NATION return my vehicle and I still don’t think it is completely fixed. They don’t deserve the 1 star rating but it won’t let me fill out survey without a starHello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (706) 522-2116 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
JEEP WRANGLER UNLIMITED
by recalled on 06/12/2023Very professional staff. No BS, no issues.Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Quick and complete
by Customer on 05/29/2023Had appointment, took less time than expected.Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Worst Experience
by Denine26 on 05/02/2023This service department is one of the worst I have dealt with my last visit. My 2016 Fiat 500x was first serviced in February 2023, due an engine service light activation. I live in the southern portion of Atlanta, I had my car towed to… Auto Nation for service. Auto Nation had my car from 7-10 Feb , did a diagnostic test (parasitic draw test) and determined the problem was my battery. They replace the battery which cost 581.16 dollars. ok the car ran well until 9 Apr same problem service engine notification came back on. I had it towed to Auto Nation on 10 Apr for additional service. The service advisor called a couple of days later and stated they would running a diagnostic test again to see if they determine what causing the problem. I asked while they are doing that could you check my tires on the right passenger side, thought I needed a balance/tire realignment. I waited for a few days after that for the service advisor to update me on the status of my car. Finally receive a call on 14 Apr stating that diagnosis determined the mirror needs to be replace, which is covered under my extended warranty. They had a problem getting the tires off due to the lock being stripped. He stated he would one from Atlanta which may take 3-5 days to received. Well I waited for the 5 day period, did not receive any information. Called back to the dealership, still waiting on the part. Finally on 28 April the service advisor had a discussion of what is taking so long to get the lock. Now he stated initially they had ordered, well come to find out no one had ordered it. My car was just sitting there for nothing. The advisor then stated he did not tell me anything about ordering the part from Atlanta. Where would I get this from unless you told me was the debate. We have to orders those particular items from the manufacture not sure how long that would take.. I told to forget about the balance and alignment I will be picking my car up that Saturday 30 Apr. We went to pick it up, paid my deductible (200.00 dollars) and left. Once I got home I realized one of my hub caps was missing (right passenger wheel). I called the service department and spoke to my advisor, he stated "he believe it was the parking area and someone ran over it. He had to check and call me back". True enough it was my hub cap, whoever tried to work on my vehicle did not place it securely back on. The service advisor told me he would order me another one and also the wheel lock from the manufacturer. I asked if he could mail those items to me, he said yes. Just gonna to wait an see if this happens. I will never go back for any type of service. Conducting business like that is so sad and pathetic.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (706) 522-2116. We hope to hear from you.
Great Service Every Time
by Alexander on 05/01/2023Again, took my truck in for service as it was time too. The staff is always great. Good conversation and attention to details. I'm never there long, as I stay and wait. As always good to go.Hi Alexander, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Amazing
by Evaughn on 04/29/2023Amazing customer service and amazing crew. Sarah was absolutely wonderful and polite and made sure we got what we were wanting would recommend working with her anyway definatly not your average car salesman she cares about her customers.… Richard was wonderful through the whole process and we wouldn’t be in our dream car without him 10/10 would recommend taking your buisness here every single time.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Steven O'Leary
by Steveo22 on 04/14/2023Treated us very good. Eric our salesman was awesome.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus. If you ever need help, just give us a call. Happy motoring!
Dean
by thedean on 04/13/2023Tyler is so customer oriented it’s amazing to get that kind of serviceHello Thedean, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Exceptional and Professional Car Buying Experience
by Twingersky on 04/11/2023We drove to Columbus, Georgia from Florida to purchase a new jeep for my wife; Mike, our sales associate was so incredible at his job, that we actually purchased a second jeep for myself while we were there! Our experience at this… dealership, and with our sales associate was handled expertly, professionally and efficiently! in addition, Mario in finance was exceptional at expediting our paperwork so that we could journey back to Florida. Everything about purchasing two jeeps at this dealership was handled, professionally and flawlessly; highly recommend!Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Chrysler Dodge Jeep RAM and FIAT North Columbus and we hope to be of service again in the future.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 08/01/2024