Customer Reviews of AutoNation Cadillac West Palm Beach
Review type:
Long-distance Purchase - Cadillac Escalade
mr
by phillip on 04/22/2023professionalism w courtesyHello Phillip, thank you; we appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.
Very unprofessional
by Stefany on 04/05/2023Had an appointment at 12 pm. waited over 2 hours just for the advisor to come out and tell me they couldn’t duplicate the problem and that was it.Hi Stefany, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6025 to discuss what we can do to help.
ST6
by Patrick on 03/31/2023Konstantine was our salesperson and did an excellent job of explaining all of the features of the vehicle. The girl doing the paperwork ( Maya ) also did an excellent job explaining everything.Hi Patrick, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service Department
by Nitro-#1 on 03/25/2023I recently had my Cadillac serviced at Autonation of Palm Beach. The service writer Wilson was extremely polite and professional, and advised me of the work being done and the cost of that work. He checked on the vehicle throughout my stay… and updated me regularly, even though I was only there for less than two hours. The mechanics, Nicolas and Miguel spoke to me about work that was being done and assured me that my request were being fulfilled. The entire experience was professional and cordial.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Pleasant experience
by Seabee3 on 03/23/2023Arrived at service dept concerning a recall notice. Service advisor Brad informed me of the recall details and time needed for modification. I was offered a shuttle ride back home with a very pleasant driver Ron. A couple hours later my… advisor called with a few recommendations after the technician did a 21 point inspection. I tend to shy away from dealership repairs but upon doing a little research and taking advantage of a social media coupon, I called Brad and told him to proceed with the recommendations. A few hours later, Brad called, said my car was ready and driver Ron came to take me back to my fleshly washed car. I trust the work is quality and with OEM parts. I now feel a more safe and secure driving experience. Thanks to all at Auto Nation West Palm!Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great Service
by Bonnie J on 03/16/2023Went in for routine service, i.e. oil change, tire rotation etc. Wilson let me know it was time for several other items to be dealt with and promptly took care of them for me.Hi Bonnie, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
First Service for my Cadillac
by Tom from NY on 03/09/2023Quality ServiceHi Tom, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Xt6 purchase
by TopGun41 on 03/08/2023Salesmen was Rudy, extremely professional and knowledgeableHi, we are glad we could help! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Review of sales: purchase
by Crystal on 03/08/2023I had a very good experience on the purchase of my car. The staff was very friendly, knowledgeable. They process was handled very efficiently and in quality time.Hi, We are pleased to hear you had such a positive experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Oil change , air filters and tire rotation
by Robert F on 03/08/2023Service advisor Wilson was professional and courteous. Took photos of air filters to show me new ones were needed. Unfortunately the sales and administration are terrible. Everyone in the waiting room with me complained that no one in sales… in admin ever answer the phone or call back a voicemail.Hi, We appreciate you taking the time to leave us a response! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Happy with this dealership
by Camcom2000 on 03/02/2023Usually the process for buying a car is exhausting and very time consuming. Last week I decided to buy a new car for my son so I took him to Autonation Cadillac in West Palm Beach, Fl. We were greeted as soon as we walked in the door by a… manager then introduced to our salesman Michael Jolly. I explained what I was looking for. Model, color, and features. I was surprised that within 10 minutes the car we described was sitting at the entrance waiting for us to take it for a test drive. After the test drive we sat down and he gave us some numbers as to payments and money down. We agreed and then it's time for that long wait for the finance guy. To my surprise within a few minutes the finance guy came in to greet us and asked if everything was acceptable. After replying that so far we're ok he then invited us to his office. It only took a short time of reviewing the paperwork and signing that we were on our way home with a new car. I was so surprised how smooth things went. This was in fact a pleasant experience and i'm glad my son was there to witness what a great dealership this is. In the past going to a dealership to buy a car was an all day process and aggravating. These people made our night. I would definitely go back there for all my car needs and recommend others to stop by there also.Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at AutoNation Cadillac West Palm Beach. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care! We appreciate your recommendation of AutoNation Cadillac West Palm Beach and we hope to be of service again in the future.
So easy, so fast
by Milngavie on 02/25/2023I bought a Camry hybrid from Konstantine and it was one of the smoothest and quickest car-buying experiences I've ever had. He texted me the price quote in advance and I told him I would be there at 5:00. We went for a test drive, signed… all the documents and I was driving my beautiful car back home by 6:45. Everyone at AutoNation Cadillac was professional and courteous.Hi, we are pleased to hear you had such a positive experience with us, Milngavie! Thank you so much for being one of our valued guests and we look forward to your next visit!
Buyer
by Fireman on 02/20/2023Got everything I wantedHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional Dealership!
by Happy Owner on 02/16/2023From the initial purchase conversation with Automation West Palm Beach Cadillac's GM (John Delisa) to the delivery by the Sales Associate (Mike Jolly), everything was A+++. The folks at Autonation treat their customers with respect and… provide them with an extremely enjoyable purchase and delivery experience. They are knowledgable, trustworthy and super accommodating!Hello, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Friendly and attentive service
by D Abosch on 02/14/2023I appeared for my appointment. My assigned service representative was friendly and attentive. They performed the work I requested and did not try to sell me on any unnecessary services.Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Mr william jackson
by J h m jr on 02/05/2023Very professional,curtious an kind always making sure me an my wife car gets the best service.Always letting me know what our car needs,Also everyone one in the service area insde where mr jackson works are professional they always help… when mr jackson is out of the office.They too are curtious an kind an always get the job done,they know who they are they work side by side mr Jackson what a crew,i am a very proud veteran.Thank you Cadillac Auto Nation of West Palm Beach flHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Favorite Cadillac dealer
by KimTomecek on 01/29/2023What a great experience we had with AutoNation Cadillac and Steven Olds . Our third Cadillac and first with AutoNation. Would highly recommend this dealership.Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business, and we hope to see you here again down the road!
Oil change
by Rose Marie on 01/19/2023It took more than 2 hours for a simple oil change, even with appointmentHi Rose, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6025 to discuss what we can do to help.
Miss sassy
by Colleensassy on 01/12/2023Other than the not so welcoming entrance into the dealerships service department I will say everybody was great…sometimes just an immediate “ma’am/sir we will be right with you” makes a world of a difference…Hi, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (561) 291-6025 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Purchase of 22 Cadillac Escalade ESVq
by Neal Weinb on 01/09/2023Excellent. They sold at MSRP and did not take advantage of the shortage of vehicles. ABBIE said to order through them and it would be MSRP. I waited for GM to send it 6 months later. They closed just like they represented when I ordered.… This a good dealership. Everyone I met was genuine and decent.Hi Neal, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!
Service
by Photonet1 on 01/02/2023Service was professional and courteousThank you for your positive review. We're happy to have been of service to you. We hope to be of service to you again in the future. Best wishes, AutoNation Cadillac West Palm Beach
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Nora Sutter on 09/04/2024