Customer Reviews of AutoNation Cadillac West Palm Beach
Review type:
Long-distance Purchase - Cadillac Escalade
Service
by Happy Ouma on 12/30/2022I serviced my new car for the first time at this dealer. I must say I had a wonderful experience! William did a wonderful job! They were quick, efficient, but listened to all my issues and dealt with them efficiently. Even drove me over to… the outlet mall to fill the time during the service!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Wouldn't take cash/cashier's check/ debit
by UNSATISFIED on 12/26/2022I was extremely frustrated with your team that was unable to take a form of cash payment. I offered to use a debit card to deduct $7500/day until the car was paid for as I had a week before I was flying in to pick up the vehicle. I was told… they couldn't do that. Then I got authorization for a one time debit of the full amount of the car from my bank and your dealership refused! Then, I was told to get a cashier's check for the full amount when I came to pick up the car. Well, I drew it off company funds from Truist Bank and the check out person said she wouldn't take it because my corporation has expired 2 months prior! She acted like I was a criminal trying to swindle a car from your dealership when, in fact, I had tried MULTIPLE times to pay your dealership and it was refused. They RUINED my car buying experience! I took the car because I needed another car and that was the automobile I wanted, but if there were inventory elsewhere, I would have left it there. I was disappointed with the salesperson and the closing person who was cold and callous. I'm a physician and bought 2 new cars cash this year--the other dealer didn't have a problem with a payment in full. Your dealership was deplorably insensitive and accusatory as if I were trying to steal a car with my Mother and family there. Embarrassing! I finally renewed my company's filing at sunbiz.org online in realtime and the closer finally took the cashier's check. However, any person could have paid the $200 to renew it online and still could have stollen the car! I won't be back and its obvious your dealership could care less.Hello, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (561) 291-6025 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great
by Cadillac on 12/11/2022Great Service - Time - Personnel -WorkHi Cadillac, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Michael Micallef
by MikeMic on 10/11/2022Maria Murphy was absolutely wonderful she worked with us all afternoon finding the perfect car. She made the whole car buying process easy and stress freeHi Mikemic, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
Service
by Casanova9243 on 10/06/2022Very professionalHi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Oil change service
by G4av8er on 10/04/2022Exceptional service and professionalHi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil Change and Tire Rotation
by Pr4mer123 on 08/18/2022Definitely more expensive than going to your typical quick service shops but the attention and level of service is always much nicer and exclusive feeling. Sadly, this time there was some carelessness by the technician and/or detailers and… there are greasy fingerprints on the leather interior that won't wipe clean.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service
by happycust on 08/18/2022Brad provides a fast and friendly service experience.Happycust, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
The Autonation experience
by Sonya WhiteBenz on 08/10/2022The AutoNation Experience I am the moment that I received a call from AutoNation salesman by the name of Michael Jolly, I have experienced nothing but high-quality excellent customer service. Mr. Joni was very professional and he handled… me with the upmost respect for you made me feel like I could purchase any on the lot that day. Mr. Michael Jolly was patient with me, he answered all of my questions, and East my concerns and fears of purchasing a new vehicle. Mr. Joni assisted me when I was even purchasing by insurance policy, as a matter of fact he even drove me to the bank to take out the money, That I needed for my down payment on the car. I know that might not normally happen however I didn’t have a vehicle I actually Uber myself to Cadillac AutoNations that day. To be honest with you everyone there was professional and provided me with exceptional service. I would also like to give an acknowledgment and a shout out to Mr. Losse I do hope that I am pronouncing his name correctly he’s one of the major top guys over there and he pushed for me to have the vehicle I wanted. It is my prayer that everyone that played apart in the process of my purchase of a my new vehicle that God will bless them and give them the desires of your heart according to his will. Special thanks to Michael Jolly.Sonya, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
auto nation west palm beach
by robmc12 on 07/12/2022very goodHi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Fast, quality service.
by Golf Pro on 05/16/2022My service advisor Mike was great!Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought my brand new XTS6-2022
by Fieldsnl on 04/21/2022My husband and i were in the market for a vehicle and did not really have a specific one in mind. We arrived at that Cadillac dealer to look into the xts’s to see the differences in then. When walking around the lot Abi, our now salesman,… approached us to see if anyone had helped or assisted us. Once he learned that we had not had any one come out he quickly completed what he was doing and took as much time with us as we needed! He was very patient, as i was very specific to what i finally wanted. Three days of decisions and he finally put us in our dream car and we absolutely love it!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Buying made easy!
by Ian on 04/13/2022Jim Kaplan made the purchase of our 2022 XT5 easy. He is knowledgeable and easy to work with. We also interacted with Mike Heinz who knew everything about the car and was very helpful.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great sales team
by Rosie P on 04/13/2022Overall great car purchase experience, Roland was very helpful throughout the process. Smooth and easy process.Hi Rosie, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
Easy to deal with!
by Bill on 03/15/2022Everything went well. Jim Kaplan is a great guy to deal with. Would do business again.Hi Bill, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
Outstanding
by Cadillac Guy on 03/12/2022Once again Brad Owen and Vito saved the day when my Cadillac XLR required emergency service. They were quick to find and resolve the issue. I service both of my collector Cadillac’s at Autonation Cadillac and I wouldn’t go anywhere else!Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
purchase of a Cadillac
by AResnik on 02/16/2022We loved our sales rep Roland- he was amazing! Walked us thru all of the gadgets and followed up on how I was liking the car! The financing was easy enough as well. We loved our experience with Auto Nation!Hi, we are pleased to hear you had such a positive experience with us! If you ever need help, just give us a call. Happy motoring!
check on recall parts to be ordered.
by SRX2013 on 09/10/2021Mr. Korber did a great job explaining that GM is requiring cars to come and then they can order the parts for the recall on my 2013 SRX.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!
Cadillac xt5
by Juanjoxt5 on 08/25/2021Mark Castro was very efficient and professional handling the service of my xt5Hi, thank you for your kind review; we are happy to pass along your comments to Mark here at AutoNation Cadillac West Palm Beach! If you have any further questions, please give us a call. We're always happy to help! Take care!
Service appointment
by G123456 on 08/17/2021Took XT4 in for service. Work done, car cleaned, good experience. Called me when work was finished.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Service
by Service on 07/18/2021Everything was very good. I just wish they wouldn’t find other things to fix when I’m there. It is always so costly when I goHello, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, AutoNation Cadillac West Palm Beach
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
by Nora Sutter on 09/04/2024