Rick Case Kia
Customer Reviews of Rick Case Kia
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Great Experience with Frank at Sunrise Kia
by Lesley on 04/17/2025
Frank was great to work with in purchasing our new Kia. He was responsive, helped us secure a great deal and gave us white glove service. Highly recommend!
835 reviews
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Best dealership ever!
by Amy V on 03/12/2025updated 03/19/2025When I walked up someone said hi to me and greeted me and the sales man who came to me to help me find a car was Frank. Frank sold me a vehicle a few years back. I actually had purchased a 2016 Kia Sorento from Rick case Kia before and… Frank was the sales person then as well. He is a great sales man and very helpful with me. I got another Kia Sorento and I’m very happy with it.LOVED IT!!
by isa on 03/16/2025I went in on 03/14/2025 with the idea of simply just looking around and getting a feel for the kia products. Before arriving I called to get a quote and was delighted to have been connected with Stacy. She was accurate with the number and… thorough with her explanation for the price. She truly worked hard to ensure that I was happy with the price and made sure to find the exact vehicle that I wanted a quote on. Going in to the dealership I was expecting to continue with Stacy but since she isn’t in sales i was redirected to Amer and I was nothing short of satisfied. Truly his patience and well rounded knowledge of KN made the hard process of choosing which car very easy. He is very friendly and makes many jokes to help the time go by faster. He was very attentive to my wants and needs from a car and reassured me that I was looking in the right direction. He sat in the car with me and explained every single feature in depth and answered all the questions I had without doubt and with a good attitude! He then pointed us in Ted’s direction for the financing part and he was also very kind. He is also very kind, humorous, and extremely intelligent. This dealership ensured that I was in and out without rushing me. Each step in this process was seamless and the best experience I could’ve asked for. Even people that were not attending me were very friendly and would make jokes as well. Overall a very amazing team that demonstrates exceptional customer service and welcoming environment. Thank you rick case kia!A+
by Cesar R on 03/15/2025Lorenzo and Juan are great! Lorenzo has been my service representative for the last 2 or so years and he’s been nothing but great. On Friday Lorenzo wasn’t available and he redirected me to Juan who was more than willing to help with what I… needed for my car. They are both very positive guys and always willing to help in any way they can.The best one stop shopping ever!
by Pat43 on 03/15/2025Everyone was very helpful. Essam was wonderful. Can't thank him enough! Love the car! Will recommend this dealership to everyone I know.To buy or lease it
by CG on 03/15/2025Outstanding support to your questions and providing various opportunities to meet my situation. Real people dealership.Justin Case
by Justin Case on 03/14/2025Smiles when you walk in. Great greetings. Very helpful sales staff. My sales person awesome. We had a lot in commonGran servicio de todos
by Christian on 03/15/2025Excelente todo, la atencion siempre xon la mejor dispocision.The best Kia dealer
by Chakrit Amrung on 03/14/2025This car is my 3rd Kia so I have been to many Kia dealership. Rick Case is my favorite so far. Here are what I like: easy to navigate website, nice waiting area and great people. I love how there is an actual cafe where you can buy hot… food like hotdogs and sandwiches not just coffee and vending machines. Nestor is my service advisor. He is very friendly and always keeps me posted about the service and repair process. I will come back for sure.Wonderful service by Robert.
by Lucy Albert on 03/13/2025Made the service easy, quick and explained everything that still needed to done. Never pressured me to have it done today. He is very helpful and honest.Wonderful service from Lorenzo.
by Yolanda on 03/05/2025updated 03/13/2025I tuck my car to service, a young gentleman named Lorenzo take care of me very professional and a good service I like to thank you and Mr Joe very nice manager very helpful. Thank you I appreciate it. YolandaMaintenance K5
by Omar Flores on 03/13/2025Very helpful, great customer experienceSuper service!
by Lorrie J on 03/12/2025My service coordinator was so friendly and helpful. I went in for an oil change and found out I had two recalls. He sent me home in a loaner with a 3-day promise but called me after one and a half. Everyone at the dealership is friendly and… helpful. I won't go anywhere else!Lorenzo and Rick Case go above and beyond!
by Steve on 03/12/2025The most transparent process to have a car serviced and quickly fixed with any inconvenience. Lorenzo goes above and beyond in service!Disappointing service
by Arturo on 03/12/2025The customer service is poor, to order a part over the phone, they take you to 3 different persons and you end up talking to a Honda dealer, what a mess. Also they take too long to do a few things on my car so I have to make 2 more… appointments to have all the maintenance completed and the prices are just too high.All personnel very helpfull
by Ian on 03/11/2025Ask all the questions you have in mind, the staff a very helpful, knowledgeable and ready to assist youMocha sorento
by Scott on 03/11/2025Clean and a lot of choicesUnorganized and untimely
by IA on 03/11/2025I had an appointment to get an oil change and a tire rotation at 9 AM. The very helpful service advisor told me it would be ready by 1 pm. I never understand why a scheduled appointment for an oil change. Takes five hours. When I arrive to… pick up my car, my car is not ready. He tells me it’ll be an hour or two more. We are now talking about a seven hour oil change. I had to talk to him multiple times because he kept on saying 10 minutes more and it kept on being delayed. The service advisor was quite apologetic, but Rick service department needs to do better. Not only did it take me three weeks to get it scheduled appointment for an oil change, but it took all day to get the oil changed done. When I finally received my car the windshield wiper fluid did not work, which is one of the things that he told me they would check when they did the oil change. Also, my car was dirty. You would think that if you have a customer waiting for seven hours for an oil change, you would run it through the car wash before handing it to them. If it wasn’t for the fact that I purchased a service plan, I would not be going back, but unfortunately, the service plan has been purchased and cannot be used at any other Kia dealer.Great experience
by Jovaci Dasilva on 03/02/2025updated 03/10/2025I've dealt with bad salesman in the past. Dealing with Herb was an excellent experience. Very calm and a lot of patience. Allow me time to make my decision. Herb #1. ThanksSuper
by Carlos on 02/28/2025updated 03/10/2025The sales was very easy we were at Honda and they found it a line then we drove over thereQuick service, never felt pressured with gotcha add-ons
by Richard Price on 03/10/2025Lorenzo was very helpful, transparent, and communicative. The WiFi and amenities all worked great so that I could work from the waiting area.DevoluciĂłn mala
by Jorge Gonzalez on 03/09/2025Entregue el carro limpio para el mantenimiento. Al recogerlo lo estacionaron bajo una mata quĂ© le callo algo que lo mancho de pintas amarillas lo que tuve q volver al Fregador para q lo limpiara nuevamente. Nadie me explicĂł que le isieron… del Mantenimiento. Solo llego un muchacho despuĂ©s de pagar en caja me dio la llave y se fue tuve que llamarlo para devolver algo que habĂan dejado encima del capo. El trato que vi los clientes no fue el correcto. Si hay cámaras en el lugar revisenlas yo vivo en Hialeah y siempre llevo el carro hasta Sunrai quĂ© me queda lejos pero no volverĂ© voy a buscar algo más cerca de mi casa a ver si hay es otra cosa. Nunca he tenido esa mala reseña para ese lugar por eso es que estaba hiendo hasta hay. El personal que me atendiĂł fue bueno la muchacha q me cobro bien pero sentĂ hoy mucha agresividad y molestia en el personal
About our dealership
Rick Case Kia Sunrise has a massive selection of new and used vehicles in-stock, with endless options available. Known worldwide for our customer service and brand recognition, each member of our team works tirelessly to make our customers feel like family. It's the core value we live by each day.
We are conveniently located just off the Sawgrass Expressway, along Sunrise Boulevard, minutes away from any location in Broward County. Don't wait! Find your new Kia at our dealership today!
What sets us apart
Early Lease Return or Exchange Program - no matter how much you owe, even if over mileage.
With Rick Case Kia Rewards, you can save hundreds, even thousands, on future purchases and expenses. Plus, get free car washes anytime and discount gas from our Honda store.
Double the nationwide factory warranty to 20 years / 200,000 miles on all new Kia vehicles. 10 year / 24-hour nationwide roadside assistance on all used vehicles.
Our guaranteed lowest price or your money back. If you are not completely satisfied, return the vehicle within 3 days or 300 miles (whichever comes first).
Rick Case Kia Sunrise is proud to participate in charity events year-round, including The Broward Heart Walk, the Drive for Supplies Back to School Event, and Bikes for Kids.
Amenities
- Instant Financing
- Shuttle Service
- Complimentary Car Wash
- Television
- Express Service
Languages Spoken (2)
- English
- Spanish