Rick Case Kia
Customer Reviews of Rick Case Kia
Review type:
Great Experience with Frank at Sunrise Kia
by Lesley on 04/17/2025
Frank was great to work with in purchasing our new Kia. He was responsive, helped us secure a great deal and gave us white glove service. Highly recommend!
835 reviews
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Excellent Service
by Satisfied Customer on 03/09/2025I’ve been going to this dealership for a few years now and I’ve been happy for the most part. I had a rocky start with this location but once Lorenzo started there, it made a huge difference in the service department. He and Jonathan in… sales are the reason I’m still there. I won’t take my car in to anyone but Lorenzo now.Smooth experience
by Manny on 03/08/2025All went smoothly and quickly, from appointment time to paperwork to explanation of car controls and driver aids.What is the point of an appointment?
by Sorento Owner on 03/07/2025I had an appointment for Tuesday at 7:30 am. The recall work was supposed to be done by Wednesday. It kept getting pushed to Friday at which point I was told to pick it up Saturday morning. I needed the car for the weekend so I had to… pick it up. The rep I was working with was visibly not happy about me picking it up after waiting so long. I was pressured to leave the car but I couldn't. I was originally offered a loaner but didn't think I would need it. When I asked for the loaner since my car wasn't going to be ready, I was told Kia doesn't give out loaners for the weekend. When I told the rep I was coming to pick up my car, he asked me if I wanted to decline the recalls and that I would have to call the hotline to reschedule. I now have to reschedule my appointment and hope that the parts are still there and hope that they aren't too busy for me. I will drop it off on a Monday morning so you guys can have another 5 days to change some fuses or whatever the issueFantastic service manager
by S Plata on 03/07/2025I can't say enough about Joe Benitez the Service Manager. I watched how he interacts with his staff and customers. He makes sure everything was being handled promptly. I will continue to service my vehicle there as long as Joe Benitez is… still there.Terrible customer service
by Fraz on 03/09/2025I rarely write reviews, but my experience at Rick Case Kia was so frustrating and unprofessional that I feel obligated to warn others. The service I received was completely unacceptable, and unfortunately, this wasn’t my first bad… experience with them. I dropped off my car on Thursday afternoon for a scheduled early morning Friday appointment to diagnose a check engine light thinking this would help them check the car quickly. Despite this, my car wasn’t even looked at until after the weekend, on Monday. When they finally diagnosed the issue, I was told it was covered under warranty and would be repaired at no cost. Since the car was already there, I requested an oil change and was told it would be ready by Wednesday. When I arrived to pick it up, I immediately noticed the check engine light was still on, and the engine stuttered upon startup. The service advisor, who previously assured me the car was “good to go,” was nowhere to be found. After escalating the issue to the service manager, I was told they needed to run another diagnostic, which took 1.5 hours while I waited. After the third diagnostic, the service manager claimed I needed an injector flush, spark plug replacement, and induction service for $550 (with discounts it should be $250). Expecting this to fix the problem, I agreed, only to be told I had to leave my car for another day. When I tried to ask questions before leaving, the manager was more focused on watching videos on their phone than addressing my question and brushed me off to the original advisor. Now, the advisor resumed contact, a complete nightmare. It quickly became a frustrating ordeal. He refused to take phone calls, only responding via poorly written texts, making communication unprofessional and difficult to follow. Instead of speaking directly with him, I was forced to leave messages with his coworkers, only for him to text back immediately after as if he had been available the whole time. The next day, I received a text (not a call) claiming I now needed four new fuel injectors for $1,189, bringing my total to $1,973 with taxes. After a “discount,” the total was $1,770, but the math didn’t add up. Hidden fees were clearly being added. When I escalated the issue to another service manager, they tried to push me into opening a credit card to pay it off, which was a major red flag. The money was not the issue, it was the lack of service. I decided i’ll take my car to a trusted mechanic instead. However, I still had to pay for the spark plugs, injector flush, and induction service before picking up my car from Rick Case. The original estimate was $550 with a $300 discount, so I should have paid around $250 plus tax, yet somehow, my total came to $579 in order for me to pick up the car, proving they didn’t honor the discount. Final Thoughts: This service center took over a week to properly diagnose my car, failed to honor their discounts, and tried to overcharge me at every turn. This isn’t my first bad experience either. On a previous visit, I found: - Oil spilled inside the engine bay - The oil cap left sitting on the engine I do not recommend this service center. They are unprofessional, lack transparency, and fail to ensure quality control. If your car is no longer under warranty, take it to a trusted local repair shop instead. You’ll get better service, fair pricing, and a far more professional experienceLorenzo was great!
by Felipe Nino on 03/07/2025Lorenzo service advisor at Kia Sawgrass was fantastic. Very professional and gave great communication.Excellent service
by Maggie on 03/07/2025Good service, friendly, helpful.Great service
by Jg on 03/06/2025Went in for oil change and tire rotation. They quoted how long it would and they got the car back to me on time.Lee is the best!
by Erika on 03/05/2025Making the switch from Gunther Kia was the best decision ever. Always greeted with a smile from every employee there. Can’t thank Lee enough for always providing me with the best care!Service experience was great.
by Ir on 03/04/2025Fast service. Great communication.Quick service
by Denise on 03/04/2025I couldn’t believe how busy they were and yet how quickly they serviced my car. I was very pleased with their timeline and the quality of their work. Thank you, Zach at Rick Case Kia.Great experience with Herb
by Pleasant experience on 02/25/2025updated 03/04/2025My sales specialist Herb was very professional, listen to my wants and needs. He did not pressure me in the sales process. His sales Manager was very understanding, explaining the reason he couldn’t meet my numbers was willing to work with… me on the car I wanted but, offered alternatives. I got to know a little bit about and his hobby and passion for mussel car, his body shop experience. Great guy! Him Herb were very friendly as well. Although I drove 2 hrs to meet him it was a pleasant experience buying from him and he continued to check on me and make sure I reached home safely. Next day he checked on me to see if my partner liked the vehicle. Great sales experience. Thank you,Ultimate Service Guy Juan Betancourt
by Dr Jay Gorstein on 02/26/2025updated 03/04/2025The Staff are amazing. They jump through hoops and always go the extra Mile for their customers Juan Betencourt was truly a special service agent. He immediately acted and began researching my complaints in what was wrong with the car.… He and his team got my car running in tip top shape and took the time to train me on my it’s awesome features.Love my car!
by Valerie on 03/02/2025Best car shopping experience I have ever had. Joshua was fantastic!!! Our experience with the finance team was not dreaded like most other experiences - everyone was pleasant and transparent. Thank you!Service center [non-permissible content removed]
by Jennifer on 03/03/2025Do not bring your car here for service. If you make an appt everytime you show up it’s the same excuse. We don’t have enough technician's, we have extra cars in front of you. Then they try to sell you everything under the sun. If you… have a warranty they will do anything and everything not to honor the serviceGreat experience
by Rolando on 03/02/2025I was able to lease the car with the terms I was looking for. Daniel made the process smoothNorm
by Norm on 03/02/2025Buying a car is probably the second most expensive item that most of us will buy in our lifetime, dealing with Rick Case and their team, which was salesman, Mahmoud Abdel and financial officer, Carroll were a delight to deal with, which… made it less stressful.Amazing deal
by Reynaldo L Infante on 03/02/2025Seller was amazing, he make the process very simple to meet my expected price, I had a good deal, the finance guy was quite easy tooQuick and efficient!
by Daniel Lobo on 03/01/2025They gave me a rental car while my kia was being maintained. Great serviceQuick & Easy With Jonathan
by Ethan on 03/01/2025Jonathan made the process really smooth.Great Service
by Smitty on 03/01/2025Made a last minute appointment with Lee for Saturday and he took care of me. All my encounters have been great! Lee got me in and out as fast as he could! Stop by the cafe, good food :)
About our dealership
Rick Case Kia Sunrise has a massive selection of new and used vehicles in-stock, with endless options available. Known worldwide for our customer service and brand recognition, each member of our team works tirelessly to make our customers feel like family. It's the core value we live by each day.
We are conveniently located just off the Sawgrass Expressway, along Sunrise Boulevard, minutes away from any location in Broward County. Don't wait! Find your new Kia at our dealership today!
What sets us apart
Early Lease Return or Exchange Program - no matter how much you owe, even if over mileage.
With Rick Case Kia Rewards, you can save hundreds, even thousands, on future purchases and expenses. Plus, get free car washes anytime and discount gas from our Honda store.
Double the nationwide factory warranty to 20 years / 200,000 miles on all new Kia vehicles. 10 year / 24-hour nationwide roadside assistance on all used vehicles.
Our guaranteed lowest price or your money back. If you are not completely satisfied, return the vehicle within 3 days or 300 miles (whichever comes first).
Rick Case Kia Sunrise is proud to participate in charity events year-round, including The Broward Heart Walk, the Drive for Supplies Back to School Event, and Bikes for Kids.
Amenities
- Instant Financing
- Shuttle Service
- Complimentary Car Wash
- Television
- Express Service
Languages Spoken (2)
- English
- Spanish