Rick Case Kia
Customer Reviews of Rick Case Kia
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Great Experience with Frank at Sunrise Kia
by Lesley on 04/17/2025
Frank was great to work with in purchasing our new Kia. He was responsive, helped us secure a great deal and gave us white glove service. Highly recommend!
835 reviews
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Great Customer Service!
by Nisey on 04/12/2025I walked in without an appointment, and they were able to fit me in right away. Everyone was incredibly nice and helpful from the start. I worked with Nestor, who took the time to explain everything clearly so I understood exactly what was… being done to my car. The maintenance didn’t take long at all, and the whole experience was smooth and stress-free. Exceptional customer service all around—highly recommend!Great dealership
by Staci on 04/10/2025Everything went great, they were so helpful. I went to 5 dealers before them and was exspecting the same here, wow was I surprised!!Service and convenience
by Benjie on 04/10/2025They are very courteous and try to fill your needs as far as appointments and transportationPurchased a 2025 telluride
by Melissa Hartman on 04/09/2025Essam from Rick case sunrise Kia was the absolute best. He was so kind, not pushy at all, which is rare to find at a dealership these days. He answered all my questions, and worked with me on pricing etc. I couldn’t ask for a more pleasant… experience.Stress free car shopping
by Pawel on 04/09/2025Great place, easy straightforward car buying experience. Super nice staff and helpful service department.Newbie
by Julio Blanco Artist on 04/10/2025Its a big operation. I believe they try theyre hardest but sometimes, as per John Lennon, Life is what happens when your busy making plans. My experience was overall good, I got taken care of quickly and efficiently by many advisors, among… them Alejandro and Juan and Julie. as well as the guys outside. I was more than a bit frustrated with my understanding of what my "very expensive" KIA Soul maintenance contract. Except for the touch up paint I couldnt get Alls well that ended well. Thanks to all and please forgive my sometimes, lack of patience, Peace and Love. JB. [non-permissible content removed]Hey, it’s fixed…
by Customer on 04/09/2025Although the repairs were somewhat pricey, which is to be expected at a dealership, the problem that the car had been experiencing has definitely been fixed. I am happy with the repair, and the service advisor was able to shave a few… hundred dollars off the cost, which helped with the financial pain…The Best
by Chrissy on 04/07/2025Purchased my 2025 Kia Sportage from Rick Case. Had an amazing experience with Johnathan and I just recently went in for my first service and Lorenzo was amazing. The staff here makes you feel like family.Service
by Rori Mckinnon on 04/07/2025Great service center always on time, communicateService for best ride
by Claudia on 04/07/2025It was an excellent service. When I arrived, Lorenzo was ready and explained everything that it was going to be done to the car very clearly.Great service
by Lois Goulette on 04/05/2025Zachary was the person that took care of me and was very informative about my car and what I needed . He also remembered when i went last year and the terrible service i received. He made up for it this time . I will go back to work with… Zachary again.Best sales representative ever
by Pedro Guimoye on 03/29/2025updated 04/04/2025I have to thank Issam for the way he did treat us from the beginning with a very friendly acknowledge to us and also he showed me a variety of cars to choose from however I was looking for a hybrid Kia SUV for which he took me to see the… ones in stock. Issam explained all the features that this nice premium Sportage showing professionalism and knowledge about the car which I got convinced that it was the suv I was looking for. Thank you very much Issam and also thanx for the pop corn and sodas (my daughter was happy). In general I can say "Great job".Kiatastic
by Sam on 03/29/2025updated 04/04/2025It was a smooth and fun transaction. Urlin, sales person, was very informative and easy going. Helpful but not pushy.Great service
by Carlos on 03/29/2025updated 04/04/2025Like the approach for the vendor, (Jonatan) same in accounting always with us,nice time to buy the car. Me gusto la amabilidad del vendedor, Manger I persona encargada en accounting, muy amables y serviciales, igual q la admosphera en el… almacén se ven muy amables, gracias por hacer el lease del auto fácil y agradable.Good attention while we where there, things changed after purchase
by Gian on 03/28/2025updated 04/04/2025Very friendly up until purchase, after papers are sign, it feels like no one actually cares about our needs, like simple issues that came up with our car.Zach is the best
by Grace on 04/03/2025I have had my car serviced twice thus far at Rick Case Kia in Sunrise and Zach has helped me both times. He is friendly, knowledgeable, and works very efficiently. This time the car had to stay overnight due to a recall. Zach was prompt in… getting me a courtesy car to use in the interim and texted me throughout the duration of time it took to get the vehicle back. I feel I am in good hands when Zach is taking care of me.My first Kia
by Nicole Boehm on 03/27/2025updated 04/03/2025Carlos was very friendly and accommodating! We had a million questions and walked the car lot dozens of times before we made a decision. Derek in finance streamlined the process further. Very happy with the experience and my new Sportage!No wait
by Matthew Pichler on 04/02/2025Very polite service advisors they were waiting for me when i arrived at my appt time offered me a rental car if neededJuan was awesome!!
by Blue on 04/02/2025The part was not in stock as it should have been as a Kia recall. At least one in stock. It took a long time for the part to come in. This however was NOT any reflection on Juan as this was out of his control. He kept in communication at… all times. Everything turned out in the long run.Great customer service
by Vlopez on 03/27/2025updated 04/02/2025I appreciate how Daniel was trying to find the best fit for my needs. I didn’t feel like he was trying to push anything on me, but instead it was advocating for me. Caroll from financing was also extremely helpful and kind.Rockin review
by Lauren on 03/25/2025updated 04/01/2025This is the best dealership i have ever been in. I lucked out when i had frank martinez as my sales consultant. Purchasing a car in the past was always very stressful to me. This time it was not. He was very professional and made me feel… like he truly cared and would give me the best deal he could. After having my car totaled in a auto accident i was thankful to have such a pleasant experience.
About our dealership
Rick Case Kia Sunrise has a massive selection of new and used vehicles in-stock, with endless options available. Known worldwide for our customer service and brand recognition, each member of our team works tirelessly to make our customers feel like family. It's the core value we live by each day.
We are conveniently located just off the Sawgrass Expressway, along Sunrise Boulevard, minutes away from any location in Broward County. Don't wait! Find your new Kia at our dealership today!
What sets us apart
Early Lease Return or Exchange Program - no matter how much you owe, even if over mileage.
With Rick Case Kia Rewards, you can save hundreds, even thousands, on future purchases and expenses. Plus, get free car washes anytime and discount gas from our Honda store.
Double the nationwide factory warranty to 20 years / 200,000 miles on all new Kia vehicles. 10 year / 24-hour nationwide roadside assistance on all used vehicles.
Our guaranteed lowest price or your money back. If you are not completely satisfied, return the vehicle within 3 days or 300 miles (whichever comes first).
Rick Case Kia Sunrise is proud to participate in charity events year-round, including The Broward Heart Walk, the Drive for Supplies Back to School Event, and Bikes for Kids.
Amenities
- Instant Financing
- Shuttle Service
- Complimentary Car Wash
- Television
- Express Service
Languages Spoken (2)
- English
- Spanish