Customer Reviews of AutoNation Acura North Orlando
Review type:
Excellent Service
Excellent Service
by Cindy R on 04/09/2025I recently had the pleasure of purchasing a ZDX from AutoNation Acura North Orlando and I am thoroughly impressed with the exceptional service provided. From the moment I arrived, I was welcomed by Jordan, who not only greeted me but also… ensured I felt comfortable and informed throughout the process. After speaking with Jordan, he introduced me to Mike, the Manager, who made the entire transaction seamless. What truly stood out was my experience with my sales agent, Gian. His extensive knowledge with my new ZDX and outstanding customer service skills exceeded my expectations. After a previous disappointing experience at Fountain Acura dealership, I shared my concerns with Mike, and he assured me that they would make it right—and they certainly did. Gian’s professionalism and attention to detail restored my faith. Additionally, Thomas from the finance department made the final stages of the process quick and efficient, ensuring everything was handled smoothly. I highly recommend Gian and his TEAM for their Top-notch service. Their dedication to customer satisfaction is truly commendable, and I look forward to returning in the future. Thank you Gentlemen (Jordan, Mike, Gian & Thomas)Hello Cindy, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Autonation Acura
by KimChmi on 09/07/2024updated 09/19/2024Autonation Acura made it very easy to acquire the vehicle I wanted. It was the easiest experience I have had ever buying and leasing a car.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional car buying experience
by adhazel on 08/02/2024updated 08/09/2024I've bought many new cars over the years and this was by far the smoothest and most pleasant experience of them all. The sales person was so easy going the whole process seemed to fly by which is a first. If you're in the market for an… Acura, look up Jeff Francois at the Sanford location. You won't be sorry.Hi, we are pleased to hear you had such a positive experience with us, Adhazel! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fast and efficient
by Jeremy.A. on 08/04/2024Found the car online the same day as I purchased Made the car and everyone at the dealership was extremely helpful. No b.s just straight to business. Great experience extremely clean vehicleHi Jeremy, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Visit to the Parts Dept and Service
by ADOUKFL on 07/22/2024Took too long, I purchased a battery in 2020 for my Acura RDX. It went bad without waring even though it was a 100 month battery, it only lasted 43 months. I called and was told to bring it with the receipt. I did, the cause was internal… only putting out 300 cracking amps. I went to the parts store and was told it would be a 60 40 split. I would have to pay 40% as it was 43 months old. Then I had to wait for a lot of paperwork between parts and service. When the parts person brought me a replacement, the new one had one side that was bulging out, I asked if this was normal. " There response, I am not going to argue with you, I will get you another one. I thought this was an odd response. I asked the Service Advisor, His response was " No its not normal". If I was not knowledgeable the parts staff would of let me take a new battery that was defective. 20 minutes of administration passed by. In total I was there 30 to 45 minutes to swap out a battery that I walked in with. The vehicle was at home. How long would it have been if they had installed it for me, and what would have been the charge. My expectation was it would be a 15 minute transaction. THe Survey does not give me the ability to select NAHi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (407) 680-0749 to discuss what we can do to help.
Great Service
by Priscilla on 04/04/2024Service advisor Jeff was very pleasant to work with and very professional. The service was done in a timely manner. Overall it was excellent.Hello Priscilla, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales.good, finance uncomfortable
by Bbarrett on 03/15/2024We worked with Franco, Josh and Kyle all super helpful in coordinating our trade and purchase. When I didn't find the car I liked Franco offered to search the company website and get the car I wanted shipped. I didn't feel the sales… pressure and felt like he was hearing what I was saying. However once we got to the actual signing portion the finance guy was seemingly in a hurry and angry for some reason. Granted we got there an hour before close but that's sales and we drove and hour and half to get there after working a full day ourselves. He was very pushy on the warranty but I know that dealerships in general. However he was angry, short and rude. In fact immediately after signing he left. We were still loading up the new car as he walked past us (didn't thank us for our business or say anything to us) got in his car and then stopped to yell at Franco "make sure she has insurance " and then sped off. It was very odd and uncomfortable. I'm a loan officer and I get last minute folks and need to sell ancillaries as well but his service was subpar. Friendliness goes a long way in repat business and work of mouth. This might be a coaching opportunity for this guy. Otherwise our experience was good. If finance was a better experience I might give more stars. The other guys were great 5 stars!Hi, thank you for bringing this matter to our attention. Here at AutoNation Acura North Orlando, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (407) 680-0749 to discuss ways we can better serve you in the future.
Went just to look. Ended up purchasing
by Acura driver on 03/08/2024The whole experience was seamless, efficient and without stress. All done in less than 90 minutes.We are pleased to hear you had such a positive experience with us, Acura! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Nobody better
by Monte on 03/06/2024We had a bit of a unique problem with our 2023 MDX. And as we have become accustomed to, we experienced exceptional service from Acura AutoNation North Orlando. We have perhaps the most customer oriented service representative in the… business. Lee just did a wonderful job dealing with the unique problem with our car, but also some timing issues we were experiencing. He explained everything very well, handled the unique issues and made things as easy as possible for us. We greatly appreciate his attention to our service needs. At AutoNation Acura North Orlando, the cars are good and the service is outstanding.Hello Monte, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura North Orlando. Don't hesitate to call us if you ever need anything. Be safe on the road!
car buying
by abraxas on 02/28/2024they were very professional. .Hello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Tire Service
by mhumphreys01 on 02/25/2024Service department was very helpful and accommodating.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Impeccable Sales Experience
by RobbK123 on 02/13/2024Francois provided white glove service through are whole sales experience. We actually missed out on the first car we wanted but he managed to keep us calm and simply found another one. He also delivered the car to our house. Amazing.… Will be using them again.Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
AutoNation Acura
by DaveGonzalez on 02/08/2024I had a professional experience dealing with Gian Zegarra and Josh Parazine purchasing a 2016 Corvette.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Shiva R. on 02/05/2024Brought my vehicle in for a software update as well as a couple other concerns. My Service Advisor, Julianna, was patient and attentive and took the time to understand my concerns. The techs did a great job with the repairs that needed… attention. I appreciate the team at AutoNation Acura. Thank you Julianna!Hi Shiva, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service on my TLX
by AĂda Núñez on 02/02/2024Excellent service rendered by Marcos Martinez! Loved the videos sent, allowing me to see and understand what was going on with vehicle without me having to step into the shop. I highly recommend this location! Top notch service.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Acura North Orlando and we hope to be of service again in the future.
I bought the car of my dreams!
by MsProducer on 01/30/2024I had a smooth experience purchasing my dream car with Castro as my salesperson. I was in and out within 3 hours. The manager Michael, was great to work with and addressed any concerns I had.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
New MDX and Integra Type S Purchase
by Larry on 01/25/2024The salesman, Francoise, was really great. The entire purchase experience was as pleasant as could be. If I'm ever in the market for another set of new vehicles, I will purchase from Autonation Acura North Orlando.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best of a difficult situation
by MK on 01/11/2024Normally our service visits have been flawless. And while this visit was a little challenging, the dealership did a good job dealing with it. The battery in our RDX was dead. When I was able to get the vehicle started, I called to see if… I could get a service appointment for a replacement. However, I was informed they were fully booked. After explaining my situation, they said they would squeeze me in. Although it took a little over 2 hours to get the new battery installed, the service department got the job done. And Lee did his usual GREAT job in providing customer service.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service review
by Mark Dem on 12/10/2023I had my SUV’s first oil changed and service. My appointment was at 10am with Marcos Martinez, he always prompt and informative when dealing with customers. I really appreciate the fact that he sends me a video of a walk around of my… vehicle after it has been serviced and cleaned. This dealership always gets an A+ in my books!Hi Mark, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura North Orlando. We hope you have a great day!
Fantastic Customer Service
by ILXAcura on 12/04/2023Their Service Department goes above and beyond to meet their customer needs. Most recent service in my ILX, Marcos was able to get my car service within the max amount I wanted to spend and he got my car in and out within 3 hours. If your… needing your Acura service, I definitely recommend Acura Auto Nation Notth OrlandoHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Acura North Orlando and we hope to be of service again in the future.
RDX new tires
by B&J Johnson on 11/29/2023The four new tires were installed and aligned properly. Good price for the tires.Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Acura North Orlando. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Cindy, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Phoenix Grant on 04/11/2025