Customer Reviews of AutoNation Acura North Orlando
Went just to look. Ended up purchasing
byon 03/08/2024
The whole experience was seamless, efficient and without stress. All done in less than 90 minutes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 04/04/2024
Service advisor Jeff was very pleasant to work with and very professional. The service was done in a timely manner. Overall it was excellent.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Sales.good, finance uncomfortable
byon 03/15/2024
We worked with Franco, Josh and Kyle all super helpful in coordinating our trade and purchase. When I didn't find the car I liked Franco offered to search the company website and get the car I wanted shipped. I didn't feel the sales pressure and felt like he was hearing what I was saying. However once we got to the actual signing portion the finance guy was seemingly in a hurry and angry for some reason. Granted we got there an hour before close but that's sales and we drove and hour and half to get there after working a full day ourselves. He was very pushy on the warranty but I know that dealerships in general. However he was angry, short and rude. In fact immediately after signing he left. We were still loading up the new car as he walked past us (didn't thank us for our business or say anything to us) got in his car and then stopped to yell at Franco "make sure she has insurance " and then sped off. It was very odd and uncomfortable. I'm a loan officer and I get last minute folks and need to sell ancillaries as well but his service was subpar. Friendliness goes a long way in repat business and work of mouth. This might be a coaching opportunity for this guy. Otherwise our experience was good. If finance was a better experience I might give more stars. The other guys were great 5 stars!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Went just to look. Ended up purchasing
byon 03/08/2024
The whole experience was seamless, efficient and without stress. All done in less than 90 minutes.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Nobody better
byon 03/06/2024
We had a bit of a unique problem with our 2023 MDX. And as we have become accustomed to, we experienced exceptional service from Acura AutoNation North Orlando. We have perhaps the most customer oriented service representative in the business. Lee just did a wonderful job dealing with the unique problem with our car, but also some timing issues we were experiencing. He explained everything very well, handled the unique issues and made things as easy as possible for us. We greatly appreciate his attention to our service needs. At AutoNation Acura North Orlando, the cars are good and the service is outstanding.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
car buying
byon 02/28/2024
they were very professional. .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Tire Service
byon 02/25/2024
Service department was very helpful and accommodating.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Impeccable Sales Experience
byon 02/13/2024
Francois provided white glove service through are whole sales experience. We actually missed out on the first car we wanted but he managed to keep us calm and simply found another one. He also delivered the car to our house. Amazing. Will be using them again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
AutoNation Acura
byon 02/08/2024
I had a professional experience dealing with Gian Zegarra and Josh Parazine purchasing a 2016 Corvette.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 02/05/2024
Brought my vehicle in for a software update as well as a couple other concerns. My Service Advisor, Julianna, was patient and attentive and took the time to understand my concerns. The techs did a great job with the repairs that needed attention. I appreciate the team at AutoNation Acura. Thank you Julianna!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on my TLX
byon 02/02/2024
Excellent service rendered by Marcos Martinez! Loved the videos sent, allowing me to see and understand what was going on with vehicle without me having to step into the shop. I highly recommend this location! Top notch service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
I bought the car of my dreams!
byon 01/30/2024
I had a smooth experience purchasing my dream car with Castro as my salesperson. I was in and out within 3 hours. The manager Michael, was great to work with and addressed any concerns I had.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New MDX and Integra Type S Purchase
byon 01/25/2024
The salesman, Francoise, was really great. The entire purchase experience was as pleasant as could be. If I'm ever in the market for another set of new vehicles, I will purchase from Autonation Acura North Orlando.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Best of a difficult situation
byon 01/11/2024
Normally our service visits have been flawless. And while this visit was a little challenging, the dealership did a good job dealing with it. The battery in our RDX was dead. When I was able to get the vehicle started, I called to see if I could get a service appointment for a replacement. However, I was informed they were fully booked. After explaining my situation, they said they would squeeze me in. Although it took a little over 2 hours to get the new battery installed, the service department got the job done. And Lee did his usual GREAT job in providing customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service review
byon 12/10/2023
I had my SUV’s first oil changed and service. My appointment was at 10am with Marcos Martinez, he always prompt and informative when dealing with customers. I really appreciate the fact that he sends me a video of a walk around of my vehicle after it has been serviced and cleaned. This dealership always gets an A+ in my books!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Fantastic Customer Service
byon 12/04/2023
Their Service Department goes above and beyond to meet their customer needs. Most recent service in my ILX, Marcos was able to get my car service within the max amount I wanted to spend and he got my car in and out within 3 hours. If your needing your Acura service, I definitely recommend Acura Auto Nation Notth Orlando
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
RDX new tires
byon 11/29/2023
The four new tires were installed and aligned properly. Good price for the tires.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Marco
byon 11/23/2023
I would like to thank Marco for his great customer service skills and his job description. He was very informative and was attentive to my needs while I waited. He helped me to understand what my car needed as well. You need more Representatives like Marco. Thank you Acura
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Oil change and regular maintenance
byon 11/20/2023
As always, it was a pleasure to spend time at the dealership while waiting for our service to be completed. The place is clean,with lots of comfortable seating, a tv that was on, wifi, coffee and cold drinks. The staff was friendly and very helpful. The service was done quickly and we were on our way much more quickly than I expected.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
New RDX Purchase
byon 11/08/2023
Great Experience. Friendly and Professional sales and financing personnel. Would recommend and go back again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Rosa
byon 10/31/2023
Had an excellent experience. I was thoroughly educated. Everyone was professional, kind and courteous
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Battery Replacement Experience
byon 10/25/2023
I was pleased with the service that was provided. I needed my battery replaced, did my due diligence, and arrived at the conclusion that AutoNation Acura North Orlando was the best place to have it done. Upon arriving, Chris was so helpful and courteous. Marcos was my service advisor. He kept me updated on the status of service while in waiting area and ensured that what was quoted to me was honored. He was the only one working that Saturday and answered all of my questions with patience. As I was leaving I pulled away and stopped for a moment. Chris walked over to ensure everything was ok and that I was pleased with the service. I have no doubts about returning to Autonation again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments