Customer Reviews of AutoNation Chrysler Dodge Jeep Ram Pembroke Pines
Review type:
Great experience
Jeep Compass 4x4 2023
by NicoleC on 10/11/2023My Jeep is amazing and the team at Auto Nation was unbelievable knowledgeable and helpful every step of the way.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very disappointed
by Madelyn on 10/06/2023To start the appointment situation was a mess, there’s no list of appointments and walk ins! They do not know why I was there for even tho I do the online check in on time! When they “finish” supposedly doing the work shows on the invoice… they give me I check it was a tire rotation on it. By my surprise the tire I mark was in the same side! When I asked them the person in the check in told me Yes is there and I td Him, well it was not done because I mark the tire and it is in the same place! Very disappointed because how i know that the oil change was perform as they said they did??Hi Madelyn, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (954) 446-8775 at your earliest convenience to discuss how we can turn this experience into a positive one.
Horrible service department
by Shirley on 10/05/2023I went to get an oil change had an appointment and my light was on for the rear axle. They made me wait there for five hours. They forgot about me. I kept asking and they said my car was in service and they misplaced my car and never came… to me and told me anything I thought my car was getting fixed, they could not fix my car and they gave me a rental and when I went to the rental place they didn’t have any cars and I had to miss work very poor service department. They said it would take one hour but it took 5 1/2 hours.Hi Shirley, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (954) 446-8775 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
customer since 2015
by Auto Nation on 09/27/2023I had a lot of help , dedicacion and service from Service Advisor Alliya Taylor and Service Manager Gavin Gaye to solve my Jeep Cherokee problem for the second time.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Transmission progressive noise
by JaimeRam on 09/18/2023Very pleased with the service timing, diagnosed the problem accurately, got update messages and took care of the issues right away,Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by Alexander on 09/15/2023This is a very serious dealer that actually takes the time to accommodate the clients needs and goes beyond to achieve your needs.Hi Alexander, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Terrible service
by Maria M on 09/13/2023In my case I feel scammed, very bad service, I feel very dissatisfied, I went to have the tires rotated, and they checked a noise from my RAM truck (only 28 thousand miles). They told me that the Mechanic was going to give it a spin to… listen to the noise but they never did. After 4 days of not receiving information, I approached them and realized that the mileage was completely the same and that they had never rotated the tires, until I went and demanded that they at least rotate the tires. THEY DO NOT COMPLY WITH THE WARRANTY, TERRIBLE SERVICE. In addition to this they say that they return the car washed, which is another of the many lies. Think twice before investing in AutonationHi Maria, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 446-8775. We would appreciate the chance to turn your experience around.
Too Long to Fix
by rhart6739 on 09/14/2023The estimated repair completion date was extended 3 times. It would be nice to have daily calls to the customer informing of the vehicle status. Whether good or bad news, keeping the customer informed is always appreciated. I would like to… know how many hours; how many techs were paid for the work on the vehicle as Labor cost seems excessive.Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (954) 446-8775 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Excellent
by Ana Lucia on 09/05/2023I was attended by Alberto, who is extremely attentive. This man's commitment to providing the best customer service is impressive.Hi Ana, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Express oil change
by Julissa on 08/11/2023This was the first time using their express oil change service. I arrived at 655am and they were ready to take my car and led me inside so that I could give them my information. It was a seamless process.Hi Julissa, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change and tire rotation
by Raymond on 08/10/2023Manager was very professional 👍👏👏👏Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Horrific Service!
by Gonzalez on 08/01/2023Vehicle was in shop for almost 7 months for warranty repair which parts were available for. Once vehicle was returned - rear bumper and front fender were scratched and dented.Hello, We appreciate you taking the time to leave us a response, If you would be willing to give us another chance in the future, please reach out to our General Manager at (954) 446-8775. We would appreciate the chance to turn your experience around.
Amazing smooth experience
by Kelvin11 on 08/01/2023My experience at this dealership was better than any other dealership I had dealt with before. I made a deal for a new car and saved thousands. Armando in sales made the difference with the whole experience. Armando was very curteous and… knowledgeable. Thank Armando for your help!!! KelvinHi, we're happy you found our staff to be so supportive during your experience here at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. Please don't hesitate to reach out if there's anything additional we can do for you.
Great service
by AMendoza on 07/31/2023Everything went well from the start to finish. Updating status of the car constantly.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Hell dealing with Service Center
by Miami Nick on 07/28/2023I dont even know where to begin, other then don't purchase here. I purchashed this jeep in end of November 2022, already had major issues by 6 months into the purchase. One of the most heartbreaking and frustrating experiences I've ever… experienced. No one answers calls, not even the manager overseeing the whole service dept. They took nearly 2 months for a engine mount, even though my partner and I implored everyone that this was not the issue. They finally return the vehicle to me and within a minute of the jeep running, the same issue occurred!! I wouldnt wish this on my enemies. For the love of all that is holey - save yourself the headache and take your money elsewhere.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Thank you Beatriz!
by eharrismd on 07/27/2023Beatriz did a great job keeping me informed about the progress of my diagnostic work on my 2018 Challenger. I have an issue with the windows, and the parts are now on order. Service was friendly and efficient.Hi, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk -- safe travels!
Grand Cherokee L Limited Phenomenal Experience
by SWPacheco87 on 07/21/2023Starting with Yeyca, my Salesperson, to Fernando, the Sales Manager, and on to Roy the Finance Manager we had an excellent experience!!! The Big Three at Pembroke Pines AutoNation hit a home run!!!!Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Two weeks for a simple repair
by Toni7000 on 07/14/2023It took two weeks for them for a repair that they never finished, after a week they call me saying it is fixed and when picked up engine light was on, one week later they said still checking so I decide to take it to another dealer …Hi, we are deeply disappointed by your experience at AutoNation Chrysler Dodge Jeep RAM Pembroke Pines. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 446-8775. We hope to hear from you.
Servicio
by Paolo l on 07/11/2023Excelente atención y servicioHi Paolo, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Car has not been service yet!
by Michael on 07/08/2023I went in May for a recall for my 2015 dodge dart. They first said the part is on backorder they will call when it arrived to set an appointment to bring it in. No call. I went sometime in June then they said the part is here they schedule… my car and I left it for 2 weeks. My car was never touched and no phone call. I went back physically to speak with I believe Darrell he then explained that my car is in queue and I'm like 4 cars behind. I won't get serviced until after 4th of July. Haven't got a call yet... will go back in a week to see when the recall will get done.Hi Michael, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Great service
by Rio8922 on 07/04/2023Nice experience and I was treated very nice. The only issue my wife and I is, we still have the same problem that we bought the car in for.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Everyone was so nice and the manager took care of me personally. Great job by the staff. The only thing I find very frustrating is, we still have the same problem that we bought it in for. They just keep telling us that Jeep knows about the problem and is coming out with an update. That's all great, but when? No body has a answer for that, that's the frustrating part about the whole thing. The last time I left the dealership, I was under the impression that everything thing was fixed, but apparently I was wrong. I wasted a 1/4 of my day waiting for them to fix 2 recalls and the problem that I originally brought it in for. Still no answer when Jeep will fix the problem.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 08/02/2024