Germain BMW of Naples
Customer Reviews of Germain BMW of Naples
Review type:
Patrick Dodard is the best
Easy in/easy out
by Cmark1550 on 04/27/2020I’d never been to this dealership. Bought used BMW 230i. Broke down. Pick up and service went smoothly. Fully informed.Thank you for taking the time to leave this great feedback. We truly value your business and thank you for choosing us to service your vehicle. Best Regards, Flavio Galasso General Manager
Professional Service Team
by Great Service Department on 04/23/2020Adrian Pena is always helpful and accommodating. He always provides for a smooth process and responsive to questions and concerns.Thank you for business and sharing such positive feedback. We are happy to know that Adrian took care of you. Best Regards, Flavio Galasso General Manager
George Donovan
by Bill Hall on 04/20/2020George is efficient and proactive.Thank you for business and sharing such positive feedback. Best Regards, Flavio Galasso General Manager
Excellent Reliable service.
by Excellent Reliable Service on 04/17/2020Moises Morrante of Germain BMW of Naples has been my service advisor for 3 years.he is efficient and effective. I can trust him to give me timely information and to follow through on agreements. I strongly recommend working with him.Thank you for business and sharing such positive feedback. We are happy to know that Rhoel has earned your trust and you are comfortable recommending him. Best Regards, Flavio Galasso General Manager
service department
by Germain BMW of Naples on 04/05/2020I had a great service agent Charles Griffith. He explained in detail the problem I had and answered every question I asked. Nice to do business with really competent people! Also the girls who got me my loaner car got the job done in no… time. I would take my service there any time!!!!Thank you for business and sharing such positive feedback. We are happy to know that Charles has earned your trust and you are comfortable recommending him. Best Regards, Flavio Galasso General Manager
Great experience
by David from Iowa on 03/27/2020Had a great car buying experience at Germain BMW in Naples FL. Super friendly staff and an incredible selection of fine automobiles. Pete Martin moved heaven and earth to expedite the process, smooth and seamless with no surprises.Thank you for taking the time to leave this great feedback. We truly value your business and thank you for choosing us for your purchase needs. Best Regards, Flavio Galasso General Manager
Old or New
by CHRISTOPHER SCHAUER on 03/18/2020Makes no difference whether my vehicle is old or new the service is always impeccable. Best BMW dealership Best Service technician is Adrian Pena without a doubt!Thank you for the awesome feedback. We know Adrian enjoys keeping you and your BMW safely on the road. Best Regards, Flavio Galasso General Manager
Brake Check and Oil Change
by Michelle Starr on 03/13/2020Rhoel Gray has been my service contact for nearly 5 years of ownership of a preowned vehicle. Rhoel continuously assists in making the service calls a very calm and pleasant experience. He goes out to his way to take care of my needs, like… staying late or scheduling to be sure I am supported. Service can be stressful, especially if unexpected, and I feel like he treats me like he would a family member during these times. Rhoel makes BMW stand out in that area and I continuously share the stories of good experiences with friends and family.Your overall satisfaction is our priority here at BMW of Naples. We are overjoyed to know that Rhoel continues to provide you with the quality level of service you deserve. Thank you for singing his praises to friends and family. Best Regards, Flavio Galasso General Manager
Thank you Moises Marante
by Elisabeth Wilken on 03/11/2020So grateful for the diligence, thoroughness & good communication we always receive from Moises Marente. He has been our service advisor for a few years now & never disappoints.Thank you for your continued business. We know Moises has enjoyed working with you over the years and looks forward to our continued relationship. Best Regards, Flavio Galasso General Manager
M3 Germain BMW Service Review
by Mark Williamson on 03/10/2020Thank you Moises Marante for getting my M3 serviced on short notice and providing a shuttle to take me home. Once again you exceeded my expectations and I appreciate it very much.We appreciate your taking the time to share Moises' dedication to exceeding our guest's expectations. See you next time. Best Regards, Flavio Galasso General Manager
Excellent
by Gabe Nieves on 02/28/2020Klevis Toska I changed my 330i 2017 for a 330i 2020. In addition to being very kind, Klevis Toska assisted me with all my questions and explained all the options. I am very happy with how he made the transition smooth.Congratulations on your new BMW. We appreciate your business and know you with continue to enjoy the ownership of your 330i. Best Regards, Flavio Galasso General Manager
Service Review
by Service Technician Rhoel Gray on 02/27/2020During season in Naples FL our BMW service department is extremely busy and appointments are necessary. OMG my tire light came on and I had a nail in my tire. I am in the middle of a move so I needed my car. There wasn't a seat to be had in… the service area, and multiple cars in line, they were so busy on a Monday. My service tech, Rhoel Gray, managed to get a tire installed that day and a loaner for the day.Thank you for sharing your positive experience with Rhoel. We are pleased to know he was able to assist and get you taken care of asap. Best Regards, Flavio Galasso General Manager
New M4
by New M4 from Germain and Max Zu on 02/26/2020I just took home my new 2020 M4 replacing my 2017 M4. I had leased the 2017 model but decided to buy the new 2020. This is the last year that the M4 will be offered as a hard-top convertible so I plan to keep it longer than a lease term.… My Sales Advisor, Max Zuercher, found the exact model that I was looking for as one of 3 M4's that Germain had in inventory. Max is very helpful and we also ordered a new X5 that will be delivered soon (to replace our lease ending 2017 X5). This makes 4 BMW's ordered from Max since we relocated to Florida (3 leased and 1 purchased). We plan to continue our relationship with Germain and Max into the future.Your continued business and kind words mean so much to all of us. We thank you for taking the time to highlight Max and his commitment to ensuring our guest's overall satisfaction. We all look forward to assisting with your 5 BMW lease/purchase. Best Regards, Flavio Galasso General Manager
Chuck Griffith-Excellent!
by Kirt Anderson on 02/26/2020Chuck Griffith is professional, warm and knowledgeable. He well represents the dealership and is utterly trustworthy. If only because of Chuck, I'd continue to purchase a BMW from Germain!Thank you for sharing your experiences and trust in Chuck We are pleased to know he continually takes excellent care of you. Best Regards, Flavio Galasso General Manager
Service
by Dave Hankowski on 02/22/2020Chuck Griffith did a great job expediting a tire replacement on my B7. He was also able to provide a loaner vehicle with no prior notice!Thank you for letting us know that Chuck provided you with a quality Germain experience. Best Regards, Flavio Galasso General Manager
THE VERY BEST SERVICE ADVISOR
by CHRISTOPHER SCHAUER on 02/05/2020Adrian Pena my Service Advisor is in my opinion an individual of sheer efficiency. A courteous man who never lacks providing impeccable service. We own two BMW autos and his professionalism is very much appreciated by my wife and I. His… interaction with us is never a disappointment. He is a treat to deal with and has been for several years since his assignment to our account. Rarely do I have an opportunity to encounter an individual who continually provides me with unanticipated exceptional service. In this sense Adrian far exceeds my expectations. Which is why it gives me great pleasure today to speak very highly of mine and my wife’s consistent service experience with Adrian. He in a congenial fashion right from the very beginning of our association demonstrated patience, thoughtfulness and a caring manner to answer without exception all of my questions. I particularly like and admire a person who might not have an answer at a given moment (rarely does occur) who will then take a moment out and immediately seek out an answer and thereafter report back with a trusted solution when needed. Comfortable with Adrian’s advice, I just gladly spent $3,000.00 on repairs of both autos. His customer service is impeccable, standards of which I myself live by. In my opinion Adrian is the ultimate professional who is extremely knowledgeable and experienced. I should think he is appreciated by all Customers he serves. He is a trusted source to me resultant his expertise to satisfy us in every way possible! The Germain dealership is very fortunate to have Adrian in their employ for in my opinion, he is a person of the highest standards which is why I can comfortably speak decidedly of his attributes! We live in Fort Myers and travel to Naples for our auto’s superb service! Lest we forget credit needs also be given to the two BMW autos we own. Superb autos! As we pull in for service sheer efficiency immediately commences. Perpetuated thereafter by the courteousness and professional service received from our Service Advisor Adrian Pena who interacts with us every time. Germain’s excellent mechanics fulfills the experience. Our overall total satisfaction is surely a credit to all personnel engaged at the dealership. The Germain dealership is very fortunate to have Adrian in their employ. As far as my wife and I are concerned, we are very fortunate to have Adrian as our Service Advisor. He is the Best of the Best! A candidate to be hired anywhere he chooses to go. I would definitely recommend him for a position anywhere if he asked for a recommendation. Chris 🇺🇸 Christopher SchauerWe want to thank you for leaving Adrian this wonderful feedback. Our team is very fortunate to have Adrian on our team representing the BMW brand and the Germain family of dealerships. We are overjoyed to know that he has earned your trust and kind recommendation. Our entire team looks forward to our ongoing relationship and continuing to provide you with superb customer experiences you deserve as a Germain BMW valued customer. Best Regards, Flavio Galasso General Manager
Great Experiance
by Doug Rigoni on 01/31/2020We recently were looking to trade in our 2011 535i and upgrade to something newer. While working with Peter Martin we were able to find just what we were looking for. Peter worked with us over the coarse of a few days and couple of… different cars to help us find the right one. Great service and experience, would do it all over again.Peter and our team are truly invested in making sure our guests find exactly what they are looking for. Thank you for taking the time to leave us this kind review. Best Regards, Flavio Galasso General Manager
Great service
by Robert Priestley on 01/31/2020Couldn’t be more please with service provided especially by advisor George Donovan who was professional, accomadating and extremely helpfull.Your overall satisfaction is our goal. Thank you for sharing. Best Regards, Flavio Galasso General Manager
Great service
by Great service on 01/31/2020We always get great service at Germain BMW. Moises Marente was very helpful with the diagnosis of the problem, the cost and the length of time needed to fix the problem. We would highly recommend themWe appreciate your business and trust in Moises to provide you with the ultimate guest experience. Best Regards, Flavio Galasso General Manager
OUTSTANDING SERVICE AT GERMAIN BMW
by Craig Schaffer on 01/27/2020George Donovan is exactly what the Germain BMW service organization is. He is a clear communicator, knowledgable about the BMW product, accurate in his estimates and a true professional! George and the Germain BMW service organization is… the reason I buy BMW’s at Germain.We thank you for your business and the faith and trust you have in George. Best Regards, Flavio Galasso General Manager
Service fpr 2019 530e
by fitmaster on 01/23/2020Rhoel did an excellent job explaining what was done and future software updates. Made an appointment. He was extremely detailed. Thanks for the quick service.We were happy to assist. Thank you for sharing your experience with Rhoel and our team. Best Regards, Flavio Galasso General Manager
Thank you for making our day with your glowing feedback on the service provided to you by Patrick. It's obvious he made sure you were well taken care of. Congrats on your new car! May all your upcoming travels be safe and pleasant. Best Regards, Flavio Galasso General Manager
by Germain BMW of Naples on 05/21/2025