Germain BMW of Naples
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Service Review
Written byon 02/27/2020
During season in Naples FL our BMW service department is extremely busy and appointments are necessary. OMG my tire light came on and I had a nail in my tire. I am in the middle of a move so I needed my car. There wasn't a seat to be had in the service area, and multiple cars in line, they were so busy on a Monday. My service tech, Rhoel Gray, managed to get a tire installed that day and a loaner for the day.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Germain BMW of Naples on 02/28/2020
Dealer Response
Thank you for sharing your positive experience with Rhoel. We are pleased to know he was able to assist and get you taken care of asap.
Best Regards,
Flavio Galasso
General Manager
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