Germain Lexus of Naples
Customer Reviews of Germain Lexus of Naples
Review type:
Great place to buy a car!!
by Annie on 06/18/2025Professional, family oriented and always giving you the best deal. Thank you!!Out with the old.
by Michelle Zimmer on 06/12/2025updated 06/17/2025My experience at Germain Lexus was wonderful. Matthew Christen was helpful and knowledgeable. He was honest and not pushy. I purchased a car with everything I wanted in it. I love the fact that Germain Lexus offers free car washes and oil… changes for the life of your vehicle.Michelle, thanks for taking a moment to give a shout out to Matthew. He is an amazing person to work with and we're delighted you agree. We appreciate your feedback, and look forward to seeing you at your first service visit! Regards, Don Nelson - General Manager
Very satisfied
by Kate Rosinski on 06/11/2025Loved the dealership did not feel like I got ripped off wasn’t pushed my sales rep Adam Murphy answered every question I had and was very pleasant to make a deal with. Love the Lexus costumer serviceKate, we're thrilled to hear how pleasant your purchase experience was with Adam's assistance, Kate! Thank you for sharing your thoughts. We wish you many happy travels this summer in your new vehicle! Regards, Don Nelson - General Manager
Best Salesperson ever!
by Darlene Miller on 06/09/2025Mathew Christen went above and beyond to make my leasing experience so easy. His communication with me was great and everything was handled seamlessly.We're thrilled to hear how pleasant your leasing experience was with Matthew's assistance, Darlene! Thank you for sharing your thoughts. We wish you many happy travels this summer in your new vehicle! Regards, Don Nelson - General Manager
New Lexus NX
by Peggy E on 05/28/2025I would like to say that buying a Lexus from Germain was a seamless and very great experience. Dedra Eddy is an excellent asset to your dealership. She has expertise in any questions that I had regarding the NX.Peggy, we're thrilled you had such a great dealership experience with Dee. Thank you for your fantastic review of her assistance. We'd love to work with you again some day! Regards, Don Nelson - General Manager
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by Scott Streckenbein on 05/21/2025This dealership is comprehensive. Starting with the sale, progressing through years of first rate maintenance service. Culminating with an excellent trade offer. I’ve done this several times over many years. This year my sales… representative,Mark Lee, did a wonderful job helping us select our RX 350h. His attention to details and availability for keeping us informed was greatly appreciated. Our car was assembled in Canada and he helped by tracking the vehicle for final delivery at Germain. We would highly recommend Mark to anyone looking to purchase or lease at Lexus of Naples.Scott, we're so happy Mark took the time to find exactly the right RX 350h for you. Congratulations! We wish you many pleasant travels, from all of us here at Germain Lexus. Regards, Don Nelson - General Manager
Great experience
by Joe O on 05/20/2025Fair, fast, and professional. Paul Campos is not only a hard-working and knowledgeable sales professional, he is just a good guy. Highly recommended.Joe, we're delighted Paul and the Germain Lexus team provided you with an experience worth recommending. We truly appreciate you telling us what you liked about your visit with us. Safe travels until we may assist you again. Regards, Don Nelson - General Manager
Best experience
by Ana E on 05/03/2025From start to finish, I was treated like a valued guest, not just a customer. The team was attentive, transparent, and truly listened to what mattered to me. That kind of service goes a long way, and it’s exactly why I’ll continue coming… back. Highly recommend! Go see Orllando Sabau!Ana, thank you for your 5-star rating and recommendation! It is always our goal to ensure our guests are comfortable with their visit, and we are glad that Orllando took great care of you. It is our pleasure to assist you in any way possible. We wish you the safest of travels until we meet again! Regards, Don Nelson - General Manager
Lexus is the Bestest!
by Deb on 04/23/2025Germain Lexus of Naples - can’t go wrong! The whole experience is seamless, from the moment you walk in the door you are greeted & the service is excellent. I highly recommend this dealership! I specifically worked with Adria Levy - very… sweet, very efficient & knowledgeable. Received follow up calls after visit also, to confirm satisfaction. Great place 👍Thank you, Deb! We're pleased you had another great service experience with us, and that Adria made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager
Nice experience
by Dave Magnante on 04/10/2025I purchased several cars through GERMAINE Lexus Of Naples Florida since 2006. I have always found them to be very professional and fair to deal with.Thanks, Dave! We sincerely appreciate your thoughtful assessment of our dealership, as well as your continued business. We hope you'll think of us the next time you have any automotive or Lexus needs. Regards, Don Nelson - General Manager
Trustworthy Service
by Tony Barre on 03/26/2025Friendly, knowledgeable, supportive service writers, efficient service. I have dealt with many different dealers in my 75-year life. Lexus, in general, and Germain in particular are definitely the very best. I have come to expect the… environment to be cold and indifferent so I am repeatedly surprised by Germain's real customer orientation. Jackson Kirby, my service writer, exemplified this by explaining my service with whatever detail I requested, and updated me frequently as work on my car progressed. I am always pleased with the quality of work on my car.Tony, we appreciate your 5 stars for Jackson and the Germain Lexus team. Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Regards, Don Nelson - General Manager
excellent!!
by Ada on 03/11/2025updated 03/19/2025very professional, caring,Thanks so much for your thoughtful feedback, Ada. We're glad our sales team took the time to address your needs and interests to ensure a supportive dealership experience. We certainly look forward to working with you again some day! Regards, Don Nelson - General Manager
The Reluctant Customer (me)
by WGriff on 02/19/2025Germain Lexus is a large and busy dealership in an extremely wealthy community. That could combine to create an intimidating experience for someone like me who 1. Isn't wealthy and 2. Avoids crowds. It wasn't the case here. Germain has… a lot of employees and each contributes to creating a customer-friendly atmosphere. Still, I get the feeling that making an appointment is advisable. While searching for a used Subaru Legacy, I had spotted this non-Lexus vehicle in Germain's inventory and made an on-line inquiry. Cary Vhugen (correct spelling and the 'V' is silent in his last name) called me back and became my salesman. I'm nervous/anxious in auto dealerships because I've always had to watch my finances, buying a car is such a major purchase, and a few high-pressure past experiences left psychological scars. Cary was a paradigm of patience from the test drive to explaining finances and the mandatory registering/titling costs. To complicate things, I was buying a car in Florida and registering and insuring it in Massachusetts. In my experience, Florida dealerships find Massachusetts is a hard state for them to deal with when it comes to paperwork. Cary and business dept. rep Cris Domingues were terrific in getting this done. In the For-What-its-worth department, this is the third time in 20-plus years that I've bought a used Subaru from a non-Subaru dealership. All have been good deals, moneywise, and great cars though I'm only two weeks and several hundred miles into this latest journey. I enjoyed the luxury-car dealership experience at Germain and would do business with this dealership and especially Cary Vhugen in the future; hopefully a number of years down the road...William, we really enjoyed reading your review, and want to thank you for expressing your appreciation of the service provided to you by Cary, Cris, and the Germain Lexus team. We wish you all the best in your travels this year, and hope to get the chance to work with you again some day. Regards, Don Nelson - General Manager
Great car Great dealership
by Ed Schaeffer on 02/12/2025Marcello Rivadeneria salesman and his manager Eddie Vesco made it an easy process and educated us about the vehicle, They made promises and keep them that a great dealership and sales force. Customer first!!!Ed, we're glad you had a supportive and educational dealership experience with Marcelo, Eddie, and the Germain Lexus team. Congratulations on your new vehicle! We hope you enjoy many great travels on the road ahead. Regards, Don Nelson - General Manager
Great service!
by Jacques Mignault on 02/11/2025Great dealership. Larry Vasco was our representative…he truly was amazing. Easy transaction, very competent and kind. Everyone we dealt with were fabulous. I totally recommend this dealership and Larry.Hi, Jacques! Thanks for making our day with your terrific feedback on Larry. We're delighted he made everything easy for you. We wish you all the best in your travels this year, from everyone at Germain Lexus. Regards, Don Nelson - General Manager
Bob rocks!
by Beth on 02/03/2025Bob was excellent in every way and he was able to make the experience as delightful as buying a car can be.Beth, we're delighted Bob is someone you can count on for a reliable and fun dealership experience! Thank you for your awesome feedback. Best wishes for safe and pleasant travels in 2025! Regards, Don Nelson - General Manager
New car experience
by Suber92 on 01/29/2025Purchased a new RX 350h at Germain. I worked with JEFFREY SMITH and he was helpful, knowledgeable, and made this experience pleasant. I tried out several other vehicles first, and was happy with this purchase (my 4th RX).Nothing means more to us than your satisfaction, so thank you for your awesome review of Jeffrey! We're pleased Jeffrey did everything he could to make sure your transaction was flawless. Congratulations! Best wishes for amazing travels in your new RX 350h! Regards, Don Nelson - General Manager
What about Bob?
by Mike Mac on 01/29/2025I’ve been soliciting offers for a nice certified Lexus from several dealerships in a 200 mile radius. I had the specs I wanted, model and year, miles, no accidents, service history, and color. Bob Reisch from Germain Lexus responded on… the first go and kept in touch as cars were taken in by his dealer. He sent fact filled responses, alerted me when a great car came in, and we landed on a nice car within a few weeks. His sales approach was very professional and low key, instead of the badgering style of some guys. We took a drive, then got to a good price quickly. We dispensed with the add-ons that they’re required to offer, closed, and Bob connected us to the app and service group. We’re Germain customers now and gave Bob the next model to look out for down the road.Mike, thanks for taking a moment to give us the highlights of your dealership experience with Bob! We're delighted he was dedicated to your complete satisfaction. Congrats on the new car! Best wishes for pleasant travels in your future, from the whole team at Germain Lexus. Regards, Don Nelson - General Manager
drove out with new RX350
by Bob on 01/23/2025Morgan Savage at Germain Lexus was excellent, patient, professional and not pushyCongratulations on your new RX 350, Bob! We're thrilled you enjoyed a pleasant and supportive buying experience with Morgan, and we appreciate your fantastic feedback. We wish many happy travels to you in your new ride, from all of us at Germain Lexus. Regards, Don Nelson - General Manager
How Scott Fielding helped me
by Frank Tropea on 01/23/2025My ES350 had a dead battery. I replaced the battery because I couldn't bring the car to Lexus, as it was stuck in my garage. Scott went above and beyond, reminding me that the battery was under warrantee, and that Lexus would reimburse me… for the cost. He did a great job, no one provides service like Scott and Lexus. This is my second Lexus and I wouldn't buy any other brand of automobile.Thanks so much, Frank! We're delighted the value of Scott's support and expertise exceeded your expectations at this visit. We appreciate your business, and wish you the safest of travels until we see you again. Regards, Don Nelson - General Manager
Hey Lexus
by Richard Ryan on 01/20/2025Matthew Christen was a fantastic sales rep with friendly and great attention to detail. This was my best auto buying experience ever. I would recommend Matthew Christen to anyone that wants to purchase a Lexus.Richard, thank you for making our day with your glowing feedback on the service provided to you by Matthew. It's obvious he made sure you were well taken care of. Congrats on your new Lexus! May all your upcoming travels be safe and pleasant. Regards, Don Nelson - General Manager
Annie, thanks for taking a moment to share positive and encouraging feedback with us! Your loyalty to Germain Lexus is an honor, and we hope to continue being your #1 choice for years to come. Regards, Don Nelson - General Manager
by Germain Lexus of Naples on 06/20/2025