Germain Honda of Naples
Customer Reviews of Germain Honda of Naples
Review type:
SW Florida Honda Dealer
Best service representative
by Brian on 08/22/2025Adrien Macaulay was the best service adviser we have had at a Honda service dealership. His service was above and beyond and Honda is lucky to have him. We are committed to always servicing our Honda at the dealership and now that we have… Adrien as our service rep we will continue to only drop our car off with him.Brian, we appreciate your 5 stars for Adrian! Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Best Regards, James Koser General Manager
Professional
by Logan Clark on 08/21/2025I like the professionalism received throughout the services on my car.Your complete satisfaction is our ultimate goal. Thank you for choosing Germain. See you next time for another amazing visit. Best Regards, James Koser General Manager
Got it done quick and perfect.
by VCarlo on 08/11/2025Good, knowledgeable service manager. Also courteousThank you for sharing such kind words. Our team is dedicated to ensuring a quality guest experience for all. Best Regards, James Koser General Manager
Un día maravilloso
by Ch1971 on 08/07/2025Es un lugar donde te atienden con mucho respeto y te valoran como cliente nunca olvidaré las atenciones de Lazaro este muchacho es un gran profesional y tiene un gran futuro tiene mucha paciencia con sus clientes y te explica todo gracias… LazaroAgradecemos sus 5 estrellas para Lazarol! Gracias por tomarse un momento para decirles a todos lo que lo hace destacar. Estamos felices de ser su opción # 1 para mantener su vehículo en forma. Su negocio y sus amables palabras son muy apreciadas. Saludos, James Koser Gerente General
FIRST visit
by CHIEF ONE on 08/06/2025VERY BIG OPERATION,SLOW SERVICE ,HIGH PRICESWe appreciate the opportunity to serve you and thank you for your feedback. Our team looks forward to the opportunity to improve upon the efficiency of your next visit. Best Regards, James Koser General Manager
Outstanding service!!!
by Jorge Ramirez on 08/04/2025Carlos Lopez is an excellent service advisor, he was on top of the whole process during the last service of my car, he recommended best steps to get my car ready on the road, He was courteous and efficient, thank Carlos, please keep it… up. I would like to add waiting in the room for service wasn’t too long and Germain Honda offered a bunch of amenities to make us feel comfortable. Thanks for taking care of your customers to demonstrate your excellence. Highly recommended!!!!!Thank you for telling us why you like working with Carlos and our dealership! Your satisfaction means the world to us, and we're pleased that we continue to be a reliable resource for your service needs. We look forward to ensuring more high-quality service at your next appointment. Best Regards, James Koser General Manager
Excelencia definida a Germain Honda de Nápoles
by Aristides on 07/18/2025Aquí todo es excelencia un servicio de 5 estrellas atendido por Anahi Quizphe no tiene comparación ella es especial su esfuerzo porque te sientas bien te mantiene al tanto de cómo va el servicio es lo que te hace sentir muy satisfecho… muchas gracias AnahíMuchas gracias por compartir su experiencia con Anahi y nuestro Departamento de Servicio. Nuestro objetivo es la satisfacción del cliente al 100%, y parece que logramos ese objetivo con usted. ¡Queremos que cada experiencia sea de "cinco estrellas"! Lo apreciamos a usted, a su negocio y a los comentarios positivos. Todo lo mejor, James Koser Gerente General
Ok doeky
by Dan Gil on 07/15/2025Professional, on time. Comfortable waiting area.Thank you for choosing Germain Honda of Naples for your recent automotive needs. See you next time. Best Regards, James Koser General Manager
SW Florida Honda Dealer
by TC on 06/11/2025Seref Denizeri was my Salesman at Germain Honda Of Naples and he made purchasing 2 vehicles at this Dealership the most pleasant experience. His professionalism and knowledge was truly appreciated. My husband & I love our new vehicles.Thank you for sharing. Seref is truly a wonderful representation of Germain. We are thrilled you had a great experience with him. Thank you for choosing Germain, and congratulations on your new vehicle. Best Regards, James Koser General Manager
Jorge Lorenzana Review
by John Lara on 05/30/2025Jorge Lorenzana provided excellent customer service was very knowledgeable regarding Hondas and was extremely professional through out the process. He made buying my new car a painless process and I look forward to working with him again… in the future.Congratulations on your new car! We are so appreciative of the opportunity to work with you, and we are glad that Jorge provided you with 5-star service and made your experience with us an all-around success. It is our pleasure to assist you in any way possible. Thank you and safe travels! Best Regards, James Koser General Manager
Return Please
by Suzanne Moore on 05/23/2025I had a scheduled appointment for an oil change and tire rotation and an update on my car. I was planning on waiting for the repairs. Arron Fairchild was very honest with me about the length of time required to do the job. The waiting room… was very crowded. He suggested that I reschedule for the next week, when the wait period was shorter. I rescheduled and it was very convenient for me. Arron also kept me informed of the cost of the repairs and when it would be completed!It's great to hear from you! We're glad you continue to have excellent service experiences with us, and that Aaron always makes sure that you and your vehicle are well taken care of. We appreciate your business and look forward to seeing you at your next service visit. Best Regards, James Koser General Manager
No hassle oil change
by Kenneth Woods on 05/22/2025Brought my car in for a simple oil change. As Aaron Fairchild stated drain it, fill it and return it to you and that’s exactly what happened. The process took about 45 minutes and during that time, Aaron was forwarding me text messages on… the progress. The service tech had done a multi check on the car and Aaron reviewed those items with me. Like I said no hassle and I enjoyed Aaron‘s upbeat personality.Thank you! It's great to hear that Aaron was so helpful and attentive, and that he took great care of you and your Honda. We appreciate your business and hope to work with you again in the future. Best Regards, James Koser General Manager
STARS
by Dick on 05/03/2025Germain Honda is a first class dealership up to date in every way and customer friendly. I like the fact that they give me a 10% discount and a car wash with every service. I recommend Brandon McAvoy and his associate Anthony in the sales… department.It is an honor to have you as part of our Germain family. We are thrilled you had another extraordinary experience with our team. Thank you for sharing. Best Regards, James Koser General Manager
So patient and courteous
by TC on 05/05/2025Chris was very helpful and found items that had been automatically added to our service order that had already been recently completed. There was some odd damage to the air filter caused by improper handling that was replaced at no charge… after we inquired how damage like that could have been sustained. Thank you, Chris for following up and making sure we were happy customers who will return.Thank you for choosing Germain and for letting us know that Chris ensured your overall satisfaction. Best Regards, James Koser General Manager
Service with CLASS
by Jim S on 04/25/2025Great service! Convenient shuttle service ! Very clean dealership! Marko Clanak was a very good service advisor.Thank you for providing feedback on your recent experience at Honda of Naples. We take pride in providing a clean and inviting space for all of our guests, so our team appreciates that you noticed. We are also pleased to know that Marko took great care of you. We look forward to seeing you again soon! Best Regards, James Koser General Manager
Recent Service
by Melissa B on 04/21/2025Marko Clanak was a very personable Service Manager and kept me updated with the status of my vehicle service. I had to bring my car in for a recall and Marko, as well as the workers at Honda, were prompt and got me out of there quickly!Ensuring quality and efficient service is our priority. Thank you for choosing Germain. Best Regards, James Koser General Manager
No hassle car buying experience.
by PRD on 04/07/2025Steve Zaremba was our salesperson. He was respectful of our time. He worked with us to get us the best deal. He was responsive to all our questions and concerns.Thank you! It's great to hear that your car-buying experience was so pleasant and efficient, and that you got a great deal on your new car. We appreciate your business and hope to work with you again. Best Regards, James Koser General Manager
Battery Power
by Bob Novy on 04/01/2025The staff are very courteous and accommodating. Mario was exceptional.Thank you for your business and for highlighting Mario in the kind review. Best Regards, James Koser General Manager
Great Service at Germain Honda in Naples, FL
by Frank M on 03/19/2025I had my Honda Accord in for its annual service at Germain Honda in Naples, FL last week. Outstanding service and customer treatment is always the focus at Germain. Michael Lovejoy was my Service Advisor, and he was awesome. Michael was… friendly & courteous, kept me informed along the way and made sure the work on my car was completed expeditiously. I highly recommend Michael Lovejoy and Germain Honda.Thanks for sharing positive feedback on Michael. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, James Koser General Manager
Service
by LCR on 03/07/2025updated 03/17/2025Very professional. Was able to get a loaner since my car was kept overnight for warranty service. Logan Clark was my service representative and was excellent to work with. Very friendly and helpful.We are thrilled to know you are completely satisfied with your experience with us here at Germain Honda of Naples and our team appreciates the kind 5-star rating. We look forward to working with you again. Best Regards, James Koser General Manager
Julian Pro
by James on 03/11/2025This dealership operates in a professional and courteous manner. It will do everything to accommodate a potential customer and that customer will be treated in a respectful, proper way.It's important to all of us that every customer receives only the best in customer care. We all look forward to continuing to provide you with the quality and respectful service you deserve as a valued customer. Best Regards, James Koser General Manager
Thank you for sharing. Seref is truly a wonderful representation of Germain. We are thrilled you had a great experience with him. Thank you for choosing Germain, and congratulations on your new vehicle. Best Regards, James Koser General Manager
by Germain Honda of Naples on 06/17/2025