Customer Reviews of Mercedes-Benz of Miami
Review type:
Horrible experience
by Stevedw on 02/12/2025The worst service ever. They want to charge $495 to look at my hood latch. Then tell me it was a broken cable. Then they told me I should replace my brake pads and that was not needed. Then they wanted to charge me an additional $495 to… look at the springs on my front end. Talk to Cesar and it was like talking to a wall. Then the manager called me to smooth things over and gave me lip service. Worthless call with the manager. Never go back. I’m in the market for a 550SL. Not at that dealer!!!!Satisfied
by Patricia on 01/08/2025Ricardo was very informative of my service issue. He knew exactly what was wrong upon my concerns and I really appreciate it.Hello Patricia, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Miami. If you ever need help, just give us a call. Happy motoring!
Quick Service
by Carlos M. on 02/21/2024Quick service that took only 2-3 hours and they gave me a rental in the meantime. Just had to call and schedule ahead of time.Hi Carlos, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Totally Dissatisfied
by SIMPLYV on 02/19/2024I paid $3,914 for service only to have to sell my car 2 days later because they wanted over $14,000 to repair. This is HIGHWAY ROBBERY!! In the words of a wise woman and I quote: "You will never win playing dirty!" I even tried to sell… the car that needed the repair and was told I wouldn't get anything for it. I'm at peace because I was honest and forthright about the situation with my car. I appreciate Ignacio, and Bryan the service manager; Austin on the other hand leaves alot to be desired. My mother always told me if you have nothing good to say about a person don't say anything at all so therefore that's all I'm going to say about him, needs alot of training on being Respectful!!First year service
by Luis Fragoso on 12/06/2023Very efficient and well explained before the service start.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Replace battery
by Gloria4 on 12/02/2023From pulling up service reps very courteous and professional, advisor did not keep me waiting. Explain the service needed an approximate time needed. Kept me informed. I left there feeling very good about the service provided..Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
awesome service
by Burak Erten on 11/11/2023Amazing service, VIP treatment. The dealer even arranged an UBER so that i didn't need to wait. They gave me a good discounted package and the service quality was top notch . I am overall content with everything i have seen in that… dealershipHi Burak, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service Review
by Bob Farbish on 10/24/2023Everything went well and in a timely manner.We appreciate you taking the time to leave us a response, Bob! Feel free to stop by if you ever need any more help.
NEW BATTERY INSTALLED AND SERVICE CHECK.
by JAMESWW on 09/24/2023Service was accurate, complete and efficient. I was able to get work done with no hassle.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
front windows make noise
by muxGLAowner on 08/31/2023Very good service advisor, Carlos. But, overall communication from the dealer needs to improve. Some parts were not available. I still have no idea when they are coming. And, apparently neither do they. I can only say nice things about the… pick up / drop off.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (305) 707-0147 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Compressor Replacement
by GLE Girl on 08/24/2023Raphael communicated and kept me up to date with the process.Hello, we're happy you found our staff Raphael to be so supportive during your experience here at Mercedes-Benz of Miami. If you ever need help, just give us a call. Happy motoring!
Mercedes check engine service
by Nazareth on 08/17/2023Absolutely flawless service, Cesar was support attentive and understanding in the whole process. Walked me through from start to finish. Felt very comfortable and was catered to the entire process.Hi Nazareth, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Yearly Service
by Miami Benz on 08/10/2023It was a good experience, Alan was very professional, patient and understanding and most important helped me understand some of the verbiage on the ticket, which can be confusing to consumers.Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service Review
by Lenny Simon on 08/10/2023Service was prompt and completeHi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Sr
by Jehison on 08/04/2023Very good service, good attention from Ignacio Cidad, who really should be the Manager of the departmentHi Jehison, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mr.
by Bigmax9 on 08/03/2023As usual. Prompt and courtesy. No doubt the best in the my opinion.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
As usual. Prompt and courtesy. No doubt the best in my opinion.
Andy
by Automation on 08/03/2023The vehicle service advisor is a good customer experience and he very politely also he make me comfortable and then obviously helpful.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Regular
by Alberto on 07/28/2023Not sure if job wasndone properly. I left my c300 becasuse some alterts were on dash. I immediately took it to service. They turned off the car. Said 2 days later nothing wrong was foind. In the scanner usially there is a back up of the… warnings. This creats me uncinfidence.Hello Alberto, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (305) 707-0147 so we can assist you further.
Mercedes-Benz of Miami
by Gerardos on 07/26/2023As always a great experience I’m a long time customer With Mercedes Benz of Miami since 2001 Sales and Service department are a very professional Team. Thank you Sabrina Seferlis Gerardos MarketplaceHi, your wonderful feedback and rating mean a lot to us. Feel free to reach out to us if you need anything. Have a wonderful day.
Services
by Loretta73? on 07/26/2023Professional servicesHi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Service Visit
by brainsurgeon on 07/25/2023As usual, the service visit was perfect. The service representative, Rafael, was courteous, knowledgeable, polite, and helpful. He was fast and precise. I didn't have to spend an extra minute on the visit. He eliminates the inconvenience of… taking the car to the dealership for service. This gentleman is the gold standard of customer service.Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for leaving this detailed feedback about your experience with our dealership. We would like the opportunity to address your concerns. Please reach out to us directly at (305) 707-0147 when you have a chance. Thank you, and we look forward to hearing from you.
by Paige Mason on 02/14/2025