Mercedes-Benz of Miami
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Dealership Service Review
service Rating
Horrible experience
Written byon 02/12/2025
The worst service ever. They want to charge $495 to look at my hood latch. Then tell me it was a broken cable. Then they told me I should replace my brake pads and that was not needed. Then they wanted to charge me an additional $495 to look at the springs on my front end. Talk to Cesar and it was like talking to a wall. Then the manager called me to smooth things over and gave me lip service. Worthless call with the manager. Never go back. I’m in the market for a 550SL. Not at that dealer!!!!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Paige Mason on 02/14/2025
Dealer Response
Hi, thank you for leaving this detailed feedback about your experience with our dealership. We would like the opportunity to address your concerns. Please reach out to us directly at (305) 707-0147 when you have a chance. Thank you, and we look forward to hearing from you.
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