Customer Reviews of AutoNation Ford Miami
Review type:
Maverick purchased
by kromag2003 on 02/20/2024
Friendly staff that made the purchase process easy.
162 reviews
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My purchase with Javier Garcia
by tony260 on 02/04/2015I visited AutoNation Ford Miami because a friend of mines his whole family purchased there cars there so i went and met Javier Garcia very cool guy. I spent almost two weeks over the phone after my first visit trying to figure out numbers… and finding the color I wanted and style and also dealing with other financial matters he was awesome very patient and never gave up on finding a solution for me to be able to leave with the car I wanted he even came to pick me on Super Bowl day because I couldn't get a ride but he had the car i wanted he drove far to get me in the middle of the game and i left with the car i wanted and am very happy Thank you Javier Garcia you made by first new purchase experience one to remember in a very good way.HEAVENLY RIDE ON FOUR WHEELS
by micky9 on 01/28/2015Our experience at AutoNation Ford Miami new vehicles was simply heavenly. We felt the 'royal treatment' from the second we got there. The salesperson was attentive, very informative, not pushy, a complete gentleman. The sales manager was… friendly, attentive, very diligent in finding exactly what we wanted and he went out of his way to make our dream a reality. The transaction was handled with complete ease, the truck was waiting, totally cleaned with all the options selected. I would recommend them to everyone. Even had free hot dogs and burgers when visiting to pick up some documents. How can you go wrong?Great Experience
by olgamiami7744 on 01/26/2015We bought our new Ford Escape from this dealership. Great service and super nice people. Thank you!!excellent service all the way around
by frankr5 on 01/13/2015Abdi and the finance department did everything they could to make a deal happen that same day. Even though we knew what we wanted coming in they did a great job at making sure we were happy with our purchase.Great experience
by robert1864 on 01/14/2015Had a wonderful experience leasing our new Explorer. From Ashley our salesperson through the negotiation,financial and final paperwork the process was done in a professional and timely manner.Internet Sales
by aghc21 on 12/23/2014Excellent service, Emily Roque was great! I got what I need.VERY SATISFIED
by focusjoe1 on 12/23/2014Stan is the man that sold me a car. amazing experience. one of the things i always complain about is how long it takes to buy a car. well this is no longer a complain, it was fast straight to the point, picked a car got a price i liked and… financed the veh. in and outthe worst service i have experienced
by catracho21 on 12/17/2014this is the worst service i have ever experienced, they don't answer their phones, broken promises and complete disregard for the customer and they withheld information from me and got me a bad deal and they added features that i didn't… need, stay away from these guysThank you for your positive review. We always strive to provide excellent service with a professional and caring staff here at our location. Thank you for your positive review and recommendation of our dealership!
Exceptional
by Expedition15 on 12/11/2014Our family had not purchased a vehicle in over 8 years. I was dreading to go buy a car. We got to the dealer almost @ 9:00 in th evening & our salesman was honest & to the point! No, run around like in other places or with other people.… Osvaldo L, was fabulous! Go see him for an honest & to the point purchase. Very happyStan the man !!
by Kcccccc on 10/31/2014Stan treated us with respect. Backed up his promises. Did what he could to get us what we wanted. My only regret is all the time I waisted visiting other dealerships prior to meeting Stan. Thanks Stan ! Kathy & MercyLong day at AutoNation Ford!
by tonyk5 on 09/10/2014I had a long day at the dealership looking for a great deal on a Ford F-150 STX Super cab and Thanks to Mr. Stan J ( Sales Consultant ) I left home with a happy face and my new truck. If you are going to get a Ford go to AutoNation and see… Mr. Stan and you will be a happy camper. I love the truck and I am very satisfy with the deal I got. Oh! The reason I mentioned that I had a long day was because I am a VERY difficult and picky customer so Mr. Stan was the right person to assist me!We are glad you chose our dealership, Tony. It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. If you ever need help, just give us a call.
Sales and service
by lowkai on 08/22/2014I was treated with respect by the sales agent (ALBERT).He did everything possible to make sure i was happy with my service,and always take ,or return my calls asap.We're so happy you enjoyed working with our staff! If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
sales
by tato1 on 07/29/2014I bought a Ford Explorer at nations wide Ford and if it wasn't for the good sale services that was given to me by Mr Javier G I wouldn't drive off with the vehicle that I wanted thanks to him and nation wide Ford I drove with the vehicle I… actually went buy.2014 Escape Titanium
by yen1 on 07/31/2014We had rented a 2013 Escape when we went to NC. The SUV had a nice ride the gas mileage was good and the overall experience was great. Which when we decided to buy one the Escape was on the list. We purchased a 2014 Titanium model with all… the features we love it! I would highly recommend it if you're looking for a small SUV. Our overall sales experience was great thanks to our salesman Eddie C! Thank you AutoNation Ford!Ernesto was very helpful during and after the sale.
by GusExplorer on 07/24/2014I had a very nice experience in this dealership. Ernesto helped me with the sale plus many items afterwards. He would always answer me promptly and make sure things were taken care of. I would recommend him for sure.Professional and courteous service staff.
by jfig1 on 07/24/2014From the moment I drove in to the moment I drove out I was treated with courtesy.All my issues and questions were addressed in a professional manner. Juan M and all the staff I encountered were great. All service was complete properly.… would not go anywhere else for service.All the information up front
by sclemens on 04/07/2009When asked, the sales staff provided all the information I requested. I live 25 miles from the dealer. Vehicle was for my brother in-law (I did the negotiating). We came in, everything was as promised. Professional is the word that comes to… mind. Needless to say, I will buy my next truck there.BE CAREFUL
by tahoe33325 on 02/16/2009I recently purchased a used vehicle from this dealer. So far I have had the WORST customer service of my life. I am very pleased with the vehicle, but this dealer is HORRIBLE. The advertised internet price through AutroTrader.com was one… thing. They ended up charging me $$375 more than the listed internet price AND an additional $1279 for a DVD system they told me was INCLUDED in the price. I was there 2 different days for about 6 hours each. By the time I got to the final signing I was tired and extremely frustrated. I guess that's what they were banking on. They got me tired and frustrated and I let my guard down. A mistake I wont make again. I understand that it's my fault for signing the final price, but it would be nice to at least get a call back from these people. I needed to make an appointment to get the DVD player installed as it was missing. No one ever called as they promised. I called multiple times and no one called me back. I had to call and call and finally got someone after about 4 days. I got an appointment. I went into the dealer and the lady tells me I have to leave and she'll call me the next day because she doesn't have anyone there to do the kind of installation I need. This place is a good 30 minutes from my home and having to drive all the way there for NOTHING was ridiculous. She never called me back and I had to call and call to get a response. My husband ended up calling to complain and was able to speak to the customer service manager. She said she had to speak to everyone involved (not sure why as all he wanted was answers as to why we were being charged for a dvd player that was "included" in the price). No one has called back. Now, I can't get ANYONE to call me back to give me answers. I have left message after message for the finance manager, the customer relations manager, AND the general manager. Nothing. This is the most ridiculous customer service I've ever heard of. I wouldn't recommend this dealer to my worst enemy. It is such a shame. I am so happy with the car itself, but I can't even enjoy it. Everyday when I see the hole in the headliner where the dvd is missing it reminds me of this horrible experience. Maybe someone will call me back. But at this point I'm preparing for further action. Don't use this dealer unless you plan on never speaking to them again once they've made their sale.Total disaster
by laughalot48 on 02/15/2008I was disgusted with my dealings with Maroone Ford. I was cheated and lied to. After buying a used Hyundai at their big Dolphin Stadium sale last November (2007) I took it for an oil change (routine oil and lube) to my local mechanic. I… asked him why the revs where irregularly high upon changing gear to be informed it needed four engine mounts and two new axles. A total of almost $2000.00 worth of repairs. This was two months after driving the car off their lot. They told me (Maroones used car sales manager) that I was one day too late for their two month guarantee. They did however offer me the exchange of my vehicle for another vehicle of similar value at their next Dolphin stadium sale. Very nice I thought. The sales man agreed to meet me at 9 am on Friday 15th Feb 2008. I was on time and enthused to find new wheels. He showed up an hour and a half late, unapologetic and while waiting not one other salesmen would come near me. So we did the tour of the cars. My original purchase was window sticker priced at $7900.00 (although I negotiated a final price of $6000.00 tax and plate included). So I thought it reasonable I find a car of similar price. I did. A 2001 Jeep Cherokee sport with 40,000 more miles than my critically sick Hyundai. They had assured me that the deal was straight exchange. They take back my lemon, I drive off in the new choice with some paperwork completed. Once selected I am informed there is no one on site, their biggest sale remember, to authorise the exchange and that their used car manager, the man who proposed all this, would be there sooner of later. I didn't wait. I simply requested that my sales men finalize matters with the manager upon his arrival and phone to let me know when to come and complete the transaction. Phone he did. To tell me how happy they would be to complete the transaction as long as I came up with an additional $2000.00. Shameless frauds, typical of the old school of car salesmen. [violative content deleted] and [violative content deleted], making promises with no intention of keeping them. Stay away. They are [violative content deleted].How to retract a comment he asked? Maroone came through. Upon sharing my experience with their general manager I received a call assuring me the deal was to be done with the Jeep as promised. Saturday morning I showed up with the 'old' and drove off an hour and a half later with the 'new'. The Jeep needed an oil change and some other minor adjustments (nosy electric window, slight pull to the left and less than cold a/c). To my utter amazement and delight they invited me to bring it in Monday morning to get these things fixed at their expense. Instead of losing a customer who would have bad-mouthed them forever they have made a customer for life. An amazing turn around for which I am truly thankful.Delete Comment
No pressure environment!
by swimbikerun on 05/01/2014updated 06/03/2025I had a great experience buying my new Ford Escape Titanium from Verley. He was so patient answering all of my questions about each model to make sure I selected the right car for me. Once I decided on the car I wanted, the dealership had… to search to find the exact one I wanted but that is the benefit of buying from AutoNation because of their large selection and network of stores. Everyone I met at the dealership including the GM Hector and Finance person Shonna were very nice, courteous and I never felt rushed to make a decision like they couldn't wait for me to hand over my $. Thank you AutoNation Ford Miami for another easy car buying experience. I'll be back for my third car in a few years!Poor service
by jar25 on 11/17/2013updated 06/03/2025My daughter, a 19 years old, went to the Autonation Ford of Miami service department on Nov 16, 2013 because she noticed a noise when she went over speed bumps in her 2006 Ford Explorer. Since we had an extended warranty that I bought at… this dealer, I instructed her to get the car inspected. First, she was told that inspecting the car and diagnosed the problem it will cost her $125.00 which she refused to pay because she knew that under the warranty the maximum you will pay for any repair is $100. Then they told her that it would take 1.5 hours to diagnose the problem (She saw a group of mechanics chatting in waiting area like they did not have any assignments).Then the service advisor said that they could not work in her car because it was Saturday and they could not contact the extended warranty department (although this is the dealer who sold me the warranty). The light of the tire pressure was on so my daughter asked to put air in the tires. They brought the car back without doing anything, did not put air in the tires and did not inspect the truck just to make sure that there was a safety issue that could cause a major problem. I called to complaint to the manager and he said that the light of the tire pressure was intermittent which indicate a problem with the system. I asked if he checked the tires with a tire pressure gauge and he said that the service advisor visually checked the car and did not see any problem with the tires! When my daughter got home I check the tire pressure light and it was solid red (the service manager just lie) and the front right tire has 20 PSI. In my 20 years of Ford ownership I had never had such a bad experience. This service department did not have regard for the safety of a young client that could have a serious problem but maybe because it was Saturday; it was too much an inconvenience.Jar, our goal is to have all our customers happy and proud to be part of the AutoNation Ford Miami family so we are sorry to hear that your daughter had this experience. We take issues of safety very seriously. Thank you for bringing this to our attention and if youd like to discuss this with our General Manager, please call (305) 707-0141 and mention this post. We look forward to hearing from you soon.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 02/23/2024