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AutoNation Ford Miami


16800 NW 57th Ave, Miami, FL 33015 (map)
Today 9:00 AM - 9:00 PM
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Yes (7) No (4)
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Yes (26) No (3)
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Dealership Sales Review

1.3 out of 5 starssales Rating
Total disaster
Written by laughalot48 on 02/15/2008

I was disgusted with my dealings with Maroone Ford. I was cheated and lied to. After buying a used Hyundai at their big Dolphin Stadium sale last November (2007) I took it for an oil change (routine oil and lube) to my local mechanic. I asked him why the revs where irregularly high upon changing gear to be informed it needed four engine mounts and two new axles. A total of almost $2000.00 worth of repairs. This was two months after driving the car off their lot. They told me (Maroones used car sales manager) that I was one day too late for their two month guarantee. They did however offer me the exchange of my vehicle for another vehicle of similar value at their next Dolphin stadium sale. Very nice I thought. The sales man agreed to meet me at 9 am on Friday 15th Feb 2008. I was on time and enthused to find new wheels. He showed up an hour and a half late, unapologetic and while waiting not one other salesmen would come near me. So we did the tour of the cars. My original purchase was window sticker priced at $7900.00 (although I negotiated a final price of $6000.00 tax and plate included). So I thought it reasonable I find a car of similar price. I did. A 2001 Jeep Cherokee sport with 40,000 more miles than my critically sick Hyundai. They had assured me that the deal was straight exchange. They take back my lemon, I drive off in the new choice with some paperwork completed. Once selected I am informed there is no one on site, their biggest sale remember, to authorise the exchange and that their used car manager, the man who proposed all this, would be there sooner of later. I didn't wait. I simply requested that my sales men finalize matters with the manager upon his arrival and phone to let me know when to come and complete the transaction. Phone he did. To tell me how happy they would be to complete the transaction as long as I came up with an additional $2000.00. Shameless frauds, typical of the old school of car salesmen. [violative content deleted] and [violative content deleted], making promises with no intention of keeping them. Stay away. They are [violative content deleted].

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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laughalot48 on 12/06/2010
How to retract a comment he asked? Maroone came through. Upon sharing my experience with their general manager I received a call assuring me the deal was to be done with the Jeep as promised. Saturday morning I showed up with the 'old' and drove off an hour and a half later with the 'new'. The Jeep needed an oil change and some other minor adjustments (nosy electric window, slight pull to the left and less than cold a/c). To my utter amazement and delight they invited me to bring it in Monday morning to get these things fixed at their expense. Instead of losing a customer who would have bad-mouthed them forever they have made a customer for life. An amazing turn around for which I am truly thankful.Delete Comment
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