AutoNation Ford Miami

My daughter, a 19 years old, went to the Autonation Ford of Miami service department on Nov 16, 2013 because she noticed a noise when she went over speed bumps in her 2006 Ford Explorer. Since we had an extended warranty that I bought at this dealer, I instructed her to get the car inspected. First, she was told that inspecting the car and diagnosed the problem it will cost her $125.00 which she refused to pay because she knew that under the warranty the maximum you will pay for any repair is $100. Then they told her that it would take 1.5 hours to diagnose the problem (She saw a group of mechanics chatting in waiting area like they did not have any assignments).Then the service advisor said that they could not work in her car because it was Saturday and they could not contact the extended warranty department (although this is the dealer who sold me the warranty). The light of the tire pressure was on so my daughter asked to put air in the tires. They brought the car back without doing anything, did not put air in the tires and did not inspect the truck just to make sure that there was a safety issue that could cause a major problem. I called to complaint to the manager and he said that the light of the tire pressure was intermittent which indicate a problem with the system. I asked if he checked the tires with a tire pressure gauge and he said that the service advisor visually checked the car and did not see any problem with the tires! When my daughter got home I check the tire pressure light and it was solid red (the service manager just lie) and the front right tire has 20 PSI. In my 20 years of Ford ownership I had never had such a bad experience. This service department did not have regard for the safety of a young client that could have a serious problem but maybe because it was Saturday; it was too much an inconvenience.