Customer Reviews of AutoNation Ford Miami
Review type:
Maverick purchased
by kromag2003 on 02/20/2024
Friendly staff that made the purchase process easy.
162 reviews
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Ronald V is why we purchased
by Deltacav15 on 05/28/2014updated 06/05/2025Ronald was super helpful through this process... we came up from the Keys and were running short on time to finish and get home before sunset.... Ronald moved everything along... he was helpful in discussions about the truck and very… knowledgeable.Knowalageble sales woman
by Lvalderrama on 03/06/2013updated 06/05/2025Shonna did a great job helping me buy the Ford explorer sport. She has a great disposition and knows the vehicle features extremely well.Very Happy!!!
by emaldonado20 on 07/24/2013updated 06/05/2025Mr. Verley R., well done sir. Well done. This was the first time ever in my lifetime of car dealership experiences that I just told him what I wanted, what I wanted to pay, and he made it happen. I did not have to make any requests, he did… everything for me before giving me the chance to request them. Your finance manager did a superb job on finding me the best deal/rate possible. Left with a smile on my face. I'm even happier that this dealership is close to home so I can come back for my oil changes and maintenance...hoping to get the same type of customer service there as well. A+++!!!Hello and thanks for this feedback. Were so gratified to read this review and learn that you received great care from our team. Thats what we like to hear. Welcome to the family!
great save!
by cstoc001 on 07/13/2013updated 06/05/2025My husband & I went to this dealership and walked away with a very bad taste in our mouths. The salesman made it feel like we were wasting his time. He shouted out my credit information to where everyone could hear him. It was embarrassing.… He was a total [non-permissible content removed]! We left & was looking at other dealerships. My husband had made many inquiries online & the internet customer service rep for autonation contacted him. He blew her off initially but she was persistent. So he finally broke & started working with her. We thought we were getting what we want but it seemed to good to be true. We got back to the dealership & it was the wrong car. We were seriously disappointed but the internet sales person onsite did not give up. She showed us a few other things & ended up leaving empty handed. After thinking it over, I contacted the internet sales rep and told her the car we were originally shown, that I think I want to buy it. She answered her email immediately even though it was her day off! She set everything back up and the next day we met again with the onsite internet sales person and we drove away very happy customers. My advice to you is to bypass those regular salesman and go through the internet! My team rocked it and continue to rock it. When I email questions, they answer me back immediately. If I call they always seem eager to answer my questions or listen to my concerns. I definitely don't feel like I'm wasting their time. The regular sales staff, especially that first [non-permissible content removed] I dealt with, could take a real lesson from the internet sales team!WOW!!
by joshygt on 02/18/2013updated 06/05/2025I ordered my wife a 2013 Ford Fusion SE from a different dealer (we live in Central Florida) on December 22nd, 2012. We custom ordered the car since the closest one we were able to find with the options she wanted was in Ohio. I understand… that when custom ordering it can take between 8-12 weeks just to begin the building process, but the experience I had along the way was miserable. Not only were we treated as "low priority", our order was placed with "low priority". After 8 weeks, I had enough of Ford Marketing telling me I had to talk to the dealer for more information (all they could tell me was that the order was "processing") and the dealer telling me I had to talk to Ford to get more information. I was becoming even more frustrated as I had $2250 in rebates from the factory that were going to expire in two weeks and a locked-in low APR rate from my bank for the financing that would expire as well. On Tuesday I called Ford Marketing and told them enough was enough and I was cancelling my order and going with the Kia Forte (wife's second choice). The call center employee asked if she could find one built with the exact specifications we desired and I told her "sure, good luck" because I had been looking every few days myself. Shoot - I was willing to drive out of the state just to get it if we could get it sooner! I didn't think she'd come back with anything but to my surprise, told me one had just been delivered to a dealership in Miami - AutoNation Ford Miami. I figured I'd give it a shot though the deal I had arranged with the other dealer I initially ordered from would be hard to beat. That Tuesday evening I called AutoNation Ford Miami and Dan S answered, he's in Internet Sales. I described my frustrating situation (he apologized for the other dealerships behavior and my bad experience) and that he had one shot to earn my business or I was going to get the Kia. I told him he had to match the price I agreed to purchase it for with the other dealer and that it had to be that exact car. In just a few minutes he called me back and said they would match the deal, but the dealer fee was a bit higher - I was perfectly fine with this given I wouldn't have to fight for the other deal anymore. Since I live 300 miles away, he offered to drive it to me himself but I preferred to pay to have it delivered on a truck (didn't want the extra miles and usage on it). Dan worked out every detail, had the paperwork overnighted to me with a return envelope for overnight shipping, and wow'd me with every step. By Thursday I had the paperwork in my hands and a check from my bank, by Friday I had the car in my driveway - wow! Dan kept me appraised of everything very well via text message (which was extremely convenient for me) and provided me more than enough detail along the way. He managed to come in on his day off (Wednesday) to get everything prepared and shipped to me - something he didn't have to do but he did. We wanted the car to be delivered that Saturday and he seemed to be having trouble arranging that - but much to my surprise - he had been working to arrange it for Friday night! On Friday morning at 10:30am I received a text message from Dan that said "Good morning. Good news, the car just got detailed, I received your paperwork, and I just loaded it on the truck for delivery tonight." - WOW! I couldn't believe it!!! He followed it up by saying "Also, I threw in a new set of nice floor-mats since this model doesn't include rear floor-mats and I know you'll want to keep the floor clean." - WOW! Later that evening Dan send me a message and told me to be sure to take a picture of us with the car when we got it and send it to him. He called us immediately after we sent the picture and spent an hour on the phone walking us through all of the features and talking us through the setup for the Sync system - WOW AGAIN! It was 8:30pm and a sales person was just as excited to be helping us as we were to be sitting in our new car! Unbelievable! You see, what most sales people and dealerships forget is that it's the little things that really make for a great and memorable buying experience. I work in the automotive industry and in the past I've even built a piece of software that helped make car buying easier, but nothing could be as good as the experience we had this go around. It sounds cheesy but Dan and AutoNation Ford Miami single-handedly restored my faith in Ford (I also own a Mustang GT). They didn't have to go the extra mile and do the extra things that they did, and Dan certainly didn't have to add a personal touch to the entire process, especially given the price I was paying, but they did anyways and I couldn't have had a better buying experience. I'd buy another car with Dan and AutoNation Ford Miami in a heartbeat because we were treated like royalty (even though we never once visited the store) and because it's the extra little things that really made it perfect. Thanks Dan and thanks AutoNation Ford Miami - you guys really helped make an already frustrating situation into an amazing experience! We WILL be buying our next car from YOU. *Note: I will be posting this same review elsewhere (ease of copy+paste) and this is NOT spam. I have nothing to do with Ford and/or AutoNation. I genuinely mean the things I said.Very satisfied customer
by rvega1 on 10/23/2013updated 06/05/2025This dealership was a total pleasure to do business with. In over 20 years of buying cars, this was by far my best experience. From Abdi, the internet manager, to Abdel D., my sales person, to all of the managers and finance guys that… worked hard to get me the car I wanted at the price I was happy with, you have earned a loyal customer for life. There are Ford dealerships that are actually closer to where I live, but I would rather drive out of my way to go to AutoNation Ford Miami to get my service done!!Excellent Sales Person - Verley R.
by RB_MiamiBeach on 12/27/2013updated 06/05/2025I had leased a 2014 Ford Expedition EL recently from AutoNation Ford Miami. Verley R. was the sales person and it was a pleasure working with him. He is one of the very rare breed of non pushy car sales persons I have ever met.An "Edge" above the rest!
by jrk4 on 02/23/2014updated 06/05/2025Bought a Ford Edge from this dealer after visiting every other Ford dealer in Miami. Save time, frustration and money and go here first.Thanks for the Meds
by frankdlg on 10/15/2013updated 06/05/2025David Thanks for the help in finding Penny My F150. The girls now love it. You did a GREAT job in providing the Meds to find the right truck. You are definitely one of the good ones in sales. I have been buying cars for 35 years you were… Awesome! Thanks.weak start, strong finish
by mark_kro on 03/11/2013updated 06/05/2025After querying Edmunds, and getting somewhat shoddy service from an internet person quoting for Autonation subbing for my original contact, I scoured the internet for inventory myself, and made a contact. Later, I got a quote from the… Autonation internet person who was my original contact and told me to go and meet with a sales rep who was not my contact. I went there today, she was not there, the dealer caller her twice and she did not answer. Spoke to the rep I had talked to earlier and seemed to be confusion initally as to what inventory was on hand. As I prepared to walk out, disgusted with another waste of time with a another Ford dealership, the salesman realized I was serious then proceeded to work with me, gave me a fair deal, and everything was in writing and we consummated a sale. He then gave me instructions on using the car. Definitely redeemed the dealership.Great Experience
by GMC2014 on 12/03/2013updated 06/05/2025Verley R. is a great sales person. He is more interested in finding what you need than pushing you to buy anything. He gave me the time, not hurries, great buying experience.Purchased my dream car
by philosopher3 on 04/01/2014updated 06/05/2025I bought a new Ford Mustang convertible which I have been wanting for a long time. My experience with Auto Nation and the sales people in particular was excellent. We were able to be honest with each other and the time it took to close a… deal was very reasonable. In addition, the delivered the car to my home. I recommend them.Thank you for your kind words and review! It's good to hear our team is living up to the promise of providing fantastic service to our customers.
Great Service
by TheCordiGroup on 01/07/2014updated 06/05/2025Spoke to Salesperson once on the phone regarding my budget and vehicle. He had all the paperwork ready for me the next day. That Simple. Service before, during and after purchase is amazing.Awesome Dealership!
by traceyg1 on 05/13/2014updated 06/05/2025Great Sales Staff .Ask for Carlos Delgado, he provided exceptional service and helped us find the perfect Mustang :)great purchase experience
by simoni on 11/19/2013updated 06/05/2025Ed G., sales associate, went out of his way to ensure that my purchase experience was a pleasant one. Highly recommend the dealership and Ed.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Chole Yates on 02/23/2024