Customer Reviews of AutoNation Chevrolet Doral
Review type:
chevrolet
Update - Avoid doing business with this dealership
by D Wood on 04/11/2025I bought my daughter a used car through Autonation Chevrolet Doral and was told there was a 90 day warranty in case it had any issues. The car had a few problems so I took it into an Autonation location closer to my home. When the local… service agent contacted Doral, they refused to authorize the work because they said it was too expensive. They literally won't honor the warranty because their own company charges too much for service. Meanwhile, my daughter's car has been at the shop untouched for over a week and my contact at Doral won't take my calls. This level of fraud and lack of customer service is completely unacceptable. I absolutely do not recommend doing business with these people. Update April 2025: 4/14 update Doral finally submitted the warranty information to my local Autonation today. After assuring me everything was going to be handled quickly, the work was denied again. I've called multiple times and no one picks up the phone or calls me back. I can't say I've ever heard of this kind of fraud and incompetence all happening at once. It's truly criminal. 4/11 I bought my daughter a used car through Autonation Chevrolet Doral and was told there was a 90 day warranty in case it had any issues. The car had a few problems so I took it into an Autonation location closer to my home. When the local service agent contacted Doral, they refused to authorize the work because they said it was too expensive. They literally won't honor the warranty because their own company charges too much for service. Meanwhile, my daughter's car has been at the shop untouched for over a week and my contact at Doral won't take my calls. This level of fraud and lack of customer service is completely unacceptable. I absolutely do not recommend doing business with these people.We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you are willing, please call our General Manager at (786) 416-6002 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
AutoNation are [non-permissible content removed]!
by Pete Kane on 04/09/2025AutoNation Chevrolet Doral are [non-permissible content removed]! I purchased a used vehicle from AutoNation Chevrolet Doral on March 30th. Just five days later, I started experiencing starting issues and the check engine light came on. I… immediately reached out to my sales rep, but they never picked up or responded to my messages. The next day, I took the car to their service department, and they quoted me $1,000 for repairs. When I mentioned I had just bought the car the week before, the service rep told me to come back on Monday. I took the car in on Monday, but today (Wednesday), a manager finally called and told me they wouldn’t honor any repairs. Despite me reporting the issue on the 5th day, I was told I had to bring the car in before the 5th day for them to take responsibility. I brought it in on the 6th day, but the manager said there was nothing they could do for me. The best they could offer was a $500 discount on a $1,500 repair bill. To make matters worse, they’re not doing a full 200-point inspection as promised, and instead, all they’re doing is resetting the check engine light. This is unacceptable! These people are [non-permissible content removed], and I strongly advise against buying from AutoNation Chevrolet Doral. DO NOT waste your time or money here!Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (786) 416-6002. We would appreciate the chance to turn your experience around.
Pete, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (786) 416-6002 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
To Beckett Adams and Barry Lewis, The poor customer service I previously mentioned has continued without improvement. It's become abundantly clear that the well-rehearsed lines about "caring for your customers" and "maintaining high standards" are just that—lines. Your actions, or lack thereof, speak much louder. You responded to my review by suggesting I contact the “General Manager,” yet failed to actually provide a name. Instead, you listed the main dealership number, which sends callers through multiple automated prompts before anyone can be reached. When I do finally speak to someone and ask for the General Manager, I’m told he’s either not available or too busy to take calls. I’ve left two messages for the General Manager and three for Avi, the service manager. As of now, not one person has had the professionalism or courtesy to return my call or provide an update. Sadly, this seems to be the standard practice at your dealership. Meanwhile, the vehicle I purchased for my son remains unreliable, and he’s now relying on Ubers to get to school and work. This situation is unacceptable, and your lack of accountability only reinforces how little regard you have for your customers. You’ve stated that you “wish to restore good faith in your dealership.” If that’s true, now would be the time to show it through action—not empty words. Otherwise, I’ll be pursuing legal action to hold you accountable for the negligence and inconvenience you’ve caused. —Pete Kane
chevrolet
by Alexis Q on 03/18/2025updated 03/27/2025The seller Willian Rodriguez, it was excellent , gave us a very good attention . we felt very much like doing the leasesThank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Recall Service for 2024 Chevy Silverado
by 5221Silverad on 02/27/2025I took my truck on a Saturday to Auto Nation in Doral for recall issues/service engine messages on a truck that is less than 1 year old. The quick diagnostic test was supposed to be performed on Monday and the service representative would… reply thereafter. I didnt want to be a "Karen" but I use my truck for work, so I waited until Tuesday to get some information and I sent a text message/left a voicemail. On Wednesday and Thursday I sent additional messages and called several times and always got a voicemail. No one returned my call. Funny enough, I was only able to speak with a person when I pressed the button to "schedule NEW service" instead of "check on the status of your vehicle" (which would go straight to voicemail each time). The rep "escalated" the call to a manager, which also did not call be back. I finally received the call from the initial service rep saying the truck was ready for pickup and everything necessary had been done including the recall. Fast forward, my brand new truck still has the same error message "Service Driver Assist System" so I will have to go to a dealer yet again for service. Will be going to a different dealer.Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (786) 416-6002 to discuss what we can do to help.
Best car buying experience ever
by Arodri75 on 02/07/2025This was my third purchase at this dealership. The salesman Jose Pepe Fernandez and Alain, sales manager, are simply the best in the business. Always delivering top notch customer care and facilitating a haggle and stress free buying… experience.Hello, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Chevy Doral
by Carlos G on 11/22/2024updated 12/03/2024The managers (Jorge) was very helpful and professional.Hi Carlos, we appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase Genesis GV80 2024
by MIZZLGV80 on 08/02/2024We were greeted by multiple people upon entering the establishment. Our person of contact was Mr. Alain Hernandez . He was very personable, not pushy like others salesman at other dealerships I had encountered during my search. He knew… what we wanted. He presented the vehicle and made sure we were satisfied. The paperwork didn't take long(they work as a team). Test drove , got my tag and registration. I have my dream vehicle!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by Manuel Lin on 06/27/2024Experience was great. The job was done perfectly.Enrique the advisor and the mechanic were professional and understanding of my needs.Hi Manuel, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet Doral. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I bought a brand new Chevy Silverado
by Marco Garcia on 04/02/2024Pedro Din helped me through my process, very nice and smooth process, he was very knowledgeable. 100% recommend to ask for Pedro Din When you go to get your car.Thanks so much for the warm recommendation of the team here at Autonation Chevrolet Doral. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Lease
by Popo123 on 03/31/2024I had 2 leases that were due in July 2024 and Rahel was able to help me get 2 new leases. The transactions were very smooth and without any complications. Will keep going to Chevrolet Autonation Doral.Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great buying experience
by Lenin fraga on 03/07/2024My experience was great. Alex our salesperson and orestes in financing did an amazing job. Seamless transactionHello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
What is customer service
by Briana C on 03/06/2024Terrible experience. They hang up on you when you ask to speak with a manager and tell you that you need to send your complaints/concerns/issues to the person that sold you the car. That doesn't make sense. The salesperson doesn't know… anything. No one ever answers the phone and they treat their customers like garbage. They have me riding my car with an expired tag and they continue to give me the runaround on my previous tag they were supposed to transfer over a month ago.Hi Briana, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Agradecidos por la atención recibida
by Nancy R on 02/27/2024Estamos muy contentos mi esposo y yo por la atención recibida por parte de la señora Estefanía y el señor Jorge Félix fueron amables y muy profesionalesWe are pleased to hear you had such a positive experience with us, Nancy! If you ever need help, just give us a call. Happy motoring!
Nos complace saber que tuvo una experiencia tan positiva con nosotros, Nancy! Si alguna vez necesita ayuda, llámenos. Feliz automovilismo!
Service center has terrible communication
by jfliriano on 02/01/2024My vehicle had catastrophic oil leaks. After a day they gave me a quote and let me know the part needed was on back-order with no known estimate of when it would be available. I let them know I would be in the market for a new car and was… in no hurry to complete the repair. It became a nine month ordeal. I expected a least some sort of communication from them. I got NOTHING. I actually had to visit the dealership once a month to check in because I would receive absolutely no updates. No responses to phone call messages left on the machines of the service advisor or manager. After about the 6 month mark I spoke to the manager (Sheldon) directly and he assured me he would personally handle the issue. He shook my hand and I left. One month later of no communication I come back and see him again. He tells me "I forgot, that's my bad." Completely unacceptable. More promises and more terrible follow up. On the next visit I finally asked them to find the part via different methods if necessary. The entire time they could have offered the option to source the part from a non-OEM source or a junkyard if need be. Instead they chose to let the car sit in the lot for 9 months where is suffered bumper damage, a missing visor and a spill of an unknown liquid in the back seat. Also they returned the car to me with the passenger fender liner missing. All things that they fixed for me for no cost but had absolutely no reason to happen in the first place. The service department never made an effort to apologize for the terrible service. They charge a premium price and to deliver a sub-part experience. For example, when I initially turned the vehicle in, I wanted the quote for the repairs but my service advisor was off for the weekend. I asked for quote and was told that only my specific advisor had access to that information. Instead of finding a solution, they told me I had to wait the weekend. So instead of making my car purchase at this dealership, I took my business elsewhere.We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. If you would be willing to give us another chance in the future, please reach out to our General Manager at (786) 416-6002. We would appreciate the chance to turn your experience around.
Hello, we are deeply disappointed by your experience at AutoNation Chevrolet Doral. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
2024 Rocket
by Naz on 01/31/2024Out of all my car buying experiences, this one not only met my needs and wants but exceeded them. My sales person Luis Guevara was able to answer all my questions, negotiate princing and was responsive/available. I commuted from Orlando… to Miami and had to head back for a wedding. Luis and the financing manager made sure everything was ready for me to sign, the car was ready. Over all 5 stars. I would give 10 if I could. I will definitely be a repeat customer.Hello Naz, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
Autonation Chevy Doral
by Melissa on 01/05/2024I am so happy with my Jeep! I purchased it from AutoNation Doral, but I owe it to Estefania and Mandy who made it happen and brought the jeep down from Pines so I can see it. I am usually not a used car kind of gal, but the jeep was in mint… condition and they made the process as smooth as possible. Very grateful for these two peeps who I can definitely see myself doing business with in the future. Thanks y’all!Hello Melissa, thank you; we appreciate your feedback! We look forward to your next visit! Take care!
Service
by Autonation on 12/08/2023Great service very friendlyHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Mr
by Kenya@$ on 12/08/2023Service advisor was super kept me informed on the progress and told me that the part to complete the work would not arrive for 2 weeks and that she would call me when the part arrive to schedule the repairHello, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent
by Marioandmo on 12/07/2023My family and I were treated like royaltyHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Used Car purchased via internet sales
by Jjjjjjj on 12/07/2023Purchasing used car strictly online without seeing it in person with Doral AutoNation was easy; the internet sales team was professional, very quick to answer all questions/concerns & provide detailed videos with additional pictures of the… vehicle on a lift in the shop. The dealership rating is based on the transportation of the SUV from south FL to north FL. The delivery service showed up 3 days after initial pickup & originally stating themselves for a next day delivery. The delivery it showed up a little after 9pm & had approximately 300-400 miles more on the SUV than the original sales invoice stated from the dealership. Unsure on where these additional miles came from & the time of night on an ‘As-Is’ car sale I cannot justify giving the dealership anything other than a good/fair rating.Hi, thank you for taking the time to share your feedback with us. We would like the opportunity to address your concerns. Please reach out to us directly at (786) 416-6002 when you have a chance. Thank you, and we look forward to hearing from you.
Oil change
by Marilyn on 11/20/2023They were very quick for the car serviceHi Marilyn, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sue Tilly on 03/28/2025