AutoNation Chevrolet Doral

My vehicle had catastrophic oil leaks. After a day they gave me a quote and let me know the part needed was on back-order with no known estimate of when it would be available. I let them know I would be in the market for a new car and was in no hurry to complete the repair. It became a nine month ordeal. I expected a least some sort of communication from them. I got NOTHING. I actually had to visit the dealership once a month to check in because I would receive absolutely no updates. No responses to phone call messages left on the machines of the service advisor or manager. After about the 6 month mark I spoke to the manager (Sheldon) directly and he assured me he would personally handle the issue. He shook my hand and I left. One month later of no communication I come back and see him again. He tells me "I forgot, that's my bad." Completely unacceptable. More promises and more terrible follow up. On the next visit I finally asked them to find the part via different methods if necessary. The entire time they could have offered the option to source the part from a non-OEM source or a junkyard if need be. Instead they chose to let the car sit in the lot for 9 months where is suffered bumper damage, a missing visor and a spill of an unknown liquid in the back seat. Also they returned the car to me with the passenger fender liner missing. All things that they fixed for me for no cost but had absolutely no reason to happen in the first place. The service department never made an effort to apologize for the terrible service. They charge a premium price and to deliver a sub-part experience. For example, when I initially turned the vehicle in, I wanted the quote for the repairs but my service advisor was off for the weekend. I asked for quote and was told that only my specific advisor had access to that information. Instead of finding a solution, they told me I had to wait the weekend. So instead of making my car purchase at this dealership, I took my business elsewhere.