AutoNation Chevrolet Doral

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AutoNation Chevrolet Doral
1201 NW 89th Ct, Miami, FL 33172 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
(76)
Recommend:
Yes (30) No (1)
Service Rating
(67)
Recommend:
Yes (20) No (5)
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AutoNation are [non-permissible content removed]!
Written by Pete Kane on 04/09/2025

AutoNation Chevrolet Doral are [non-permissible content removed]! I purchased a used vehicle from AutoNation Chevrolet Doral on March 30th. Just five days later, I started experiencing starting issues and the check engine light came on. I immediately reached out to my sales rep, but they never picked up or responded to my messages. The next day, I took the car to their service department, and they quoted me $1,000 for repairs. When I mentioned I had just bought the car the week before, the service rep told me to come back on Monday. I took the car in on Monday, but today (Wednesday), a manager finally called and told me they wouldn’t honor any repairs. Despite me reporting the issue on the 5th day, I was told I had to bring the car in before the 5th day for them to take responsibility. I brought it in on the 6th day, but the manager said there was nothing they could do for me. The best they could offer was a $500 discount on a $1,500 repair bill. To make matters worse, they’re not doing a full 200-point inspection as promised, and instead, all they’re doing is resetting the check engine light. This is unacceptable! These people are [non-permissible content removed], and I strongly advise against buying from AutoNation Chevrolet Doral. DO NOT waste your time or money here!

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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Pete Kane on 04/11/2025
To Beckett Adams and Barry Lewis, The poor customer service I previously mentioned has continued without improvement. It's become abundantly clear that the well-rehearsed lines about "caring for your customers" and "maintaining high standards" are just that—lines. Your actions, or lack thereof, speak much louder. You responded to my review by suggesting I contact the “General Manager,” yet failed to actually provide a name. Instead, you listed the main dealership number, which sends callers through multiple automated prompts before anyone can be reached. When I do finally speak to someone and ask for the General Manager, I’m told he’s either not available or too busy to take calls. I’ve left two messages for the General Manager and three for Avi, the service manager. As of now, not one person has had the professionalism or courtesy to return my call or provide an update. Sadly, this seems to be the standard practice at your dealership. Meanwhile, the vehicle I purchased for my son remains unreliable, and he’s now relying on Ubers to get to school and work. This situation is unacceptable, and your lack of accountability only reinforces how little regard you have for your customers. You’ve stated that you “wish to restore good faith in your dealership.” If that’s true, now would be the time to show it through action—not empty words. Otherwise, I’ll be pursuing legal action to hold you accountable for the negligence and inconvenience you’ve caused. —Pete Kane
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Beckett Adams on 04/11/2025
Dealer Response
Pete, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (786) 416-6002 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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Barry Lewis on 04/11/2025
Dealer Response
Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you would be willing to give us another chance in the future, please reach out to our General Manager at (786) 416-6002. We would appreciate the chance to turn your experience around.
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