Customer Reviews of AutoNation Ford Margate
Review type:
No Pressure, Transparent, Great Deal
Ms
by Ana Jimenez on 11/14/2023The experience of shopping with Thomas Anderson was excellent! which dedication, absolute attention, explanation and clarification of all processes ! Thanks; ThomasHello Ana, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Vehicle Service
by Jarrett on 11/10/2023I have the most horrible experience. I took my car to be serviced for A/C problems they said I have the Dealership warranty plus I have extended warranty fine So they said it will not cost me anything fine. They said they have fixed the… problem I came in for . Almost in two months I have the same problem with the A/C which they claim they fixed. I took back the car to them which they should have fixed the first time the service guy who is taking care of my car now said I have a different problem which is the Temperature sensor not working so why didn’t they address it the first time and now I have to pay a diagnostic fee and labor which is not covered under the warranty. I won’t be going back there. They are so dishonest,Hi Jarrett, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (954) 644-4976 to discuss what we can do to help.
Oil Change, Warranty Work, Recall Work and Tire Repair
by Seth Conway on 11/08/2023Happy all this work was able to completed in just two days at one location.Hi Seth, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Wrangler no more, now I drive a Green Pony!
by Jaime Martinez on 11/01/2023Great experience leasing a Ford Bronco. The whole team was excellent. Roy/ Timur / Vas/ GM- all came together to get us the deal we wanted. Don’t hesitate- this the dealer you should visit.Hi Jaime, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Ranger
by Set2rest on 10/28/2023The service department fixed my transmission (under warranty) without hassle. However upon receiving my vehicle back there were several issues that required me to bring my vehicle back. Jose and Drew both did a great job of making sure… things were fixed the right way. Drew gave me a loaner vehicle and even covered the cost of a new battery as mine died as a result of the truck sitting for an extended period. Both Drew and Jose were fast to respond to any concerns I had and in the end, all is working great! Thank you Drew and Jose for going above and beyond to make sure things were right. Highly recommend!Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Not the excellent service I experienced in the past.
by Wolfman on 10/27/2023I was disappointed with this service experience. I was told the parts were available for my recall when I made my appointment at 7:00am the following morning. After two hours waiting, I was told that the parts had to be ordered and they… would arrive in two days. I waited a week, no one called me back, so I called back to find out parts were on backorder. Parts showed up a month later no one called and notified me. I had to continue to follow up. I've traveled out of the area to use Margate Ford due to their great passed service. They need to work on better communication skills with the customer. All new faces, looks like they need to spend time on training the service writers,Hi, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (954) 644-4976.
SERVICE ENGINEER
by Baspillane on 10/26/2023Service writer went above and beyond to not only ensure that the vehicle was out on time ..... But also to make sure that the service package that was prepaid was honored at time of vehicle pickupHi, we're happy you found our staff to be so supportive during your experience here at AutoNation Ford Margate. Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The best
by Moncayo on 10/24/2023The experience was unique and the environment was fantastic.Hi, thank you for sharing your positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent service
by Camille on 10/21/2023The service provider was curtious and patient. He called back twice to keep me up with the status of my car. Also when there was a change in the original price that had been quoted.Hello Camille, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by Dan S on 10/18/2023Each associate, from internet contact all the way through finance, was top notch and straight forward. Upon arrival at dealership, I was greeted by my sales associate immediately, and that was quickly followed up by meeting the Sales… Manager. I mean this place does it right. Great pricing and no BS, very easy to get along with and they do everything possible to make the buying experience pleasant, and they succeed at it. Have purchased many a vehicle over the years, but this by far tops them all.Hi Dan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Mr
by Fernando on 10/18/2023I had great service from competent and polite representatives.Hi Fernando, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
2018 Mustang convertible
by Scruffy Mike on 10/18/2023Brought my car in for service on 4 different issues, including a faulty door latch. I have a service contract with a third party, who gave me resistance on the door latch claim. My assigned service advisor, Shomari, was very patient and… went beyond what I would expect to help me deal with the service contract company. Even though the door latch issue was not resolved, I left with a properly repaired and nicely cleaned car. Thank you Shomari.Hi Scruffy, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Vehicle Service Report
by Elizabeth on 10/13/2023I had an appointment for an oil change and tire rotation. When I arrived I was helped immediately by Jose (service man) and sent into the waiting room while my vehicle was attended to. I waited approximately 1 hour and 10 minutes and my… car was finished.Hi Elizabeth, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2020 ford explorer
by Raymond on 10/12/2023Had my car serviced. Auto Nation went above and beond. I'm very happy.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change/brake pads
by GoodDriver on 10/09/2023Service advisor Nate very courteous. Waited 3+ hours, having an 8:30 oil change appt. Said I needed to replace brake shoes/pads & machine the drums/rotors. Paid over $550 with points credit but didn’t even get a complimentary car… wash! Note: I would've answered yes/no questions with “I don’t know.”Hi, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4976. We hope to hear from you.
Why give me another phone # to call? You have my phone & email so you can reach me! Re your ?s: How can I judge the quality of the work you did & whether or not it was timely or fairly priced? if you're going to offer a car wash, it's too late now!
Don’t waste your time
by Juan Rivera on 10/07/2023Don't waste your time with these people, they put their ads online for a car and when you arrive after driving 45 minutes, they tell you, I'm sorry, the car you wanted was sold 15 minutes ago and they try to sell you another one that isn't… even similar. I spoke from the day before my appointment with ANTONIO MAYTIN, and he never informed me that the car was sold, he sent me 3 emails confirming the appointment, and the next day before leaving my house to go to the dealer, I let him know that I was driving and He still answered that he was waiting for me, without telling me that the car was no longer in his lot. Completely wasted my time!!Hi Juan, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (954) 644-4976. We hope to hear from you.
Mr
by Giacomo on 10/05/2023Easy check-in and comfortable environment!Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Service with a smile
by Terry yacks on 10/02/2023Very pleasurable, concise, and always smiles.We are pleased to hear you had such a positive experience with us, Terry! Feel free to stop by if you ever need any more help.
Service
by Nancy Spano on 09/22/2023Jose Fiquera was very informative.Hi Nancy, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Tires at autonation
by Edward A. on 09/21/2023I dropped off my car at 9 am for 4 tires. They had two tires in stock, had to order two more from Miramar. Lyft took me home. I was told car would be ready around 1. At 4 i called and the two tires had not been delivered so someone had to… pick them up. I got my car around 6;30. A long time to get 4 new tires. Andrew, my service rep did his best. Something along the line got messed up and i8 was without a car for the day. I got a good price on the tires and the service was great except for the glitch in getting the two other tires. I still like autonation. Andrew is the best.Hi Edward, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Finance and sales
by Brenda V on 09/14/2023They met all my needs and gave me several options to meet my budget. Great serviceHi Brenda, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
by Nyla Silvester on 04/07/2024