AutoNation Ford Margate
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Dealership Service Review
service Rating
Not the excellent service I experienced in the past.
Written byon 10/27/2023
I was disappointed with this service experience. I was told the parts were available for my recall when I made my appointment at 7:00am the following morning. After two hours waiting, I was told that the parts had to be ordered and they would arrive in two days. I waited a week, no one called me back, so I called back to find out parts were on backorder. Parts showed up a month later no one called and notified me. I had to continue to follow up. I've traveled out of the area to use Margate Ford due to their great passed service. They need to work on better communication skills with the customer. All new faces, looks like they need to spend time on training the service writers,
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Nyla Silvester on 11/01/2023
Dealer Response
Hi, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (954) 644-4976.
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