Mercedes-Benz of Fort Myers
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Customer Reviews of Mercedes-Benz of Fort Myers
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I'm very pleased
by WilliamP on 04/30/2025
I had a flawless experience with MB of Fort Myers. Nero was super helpful throughout the process, which I had initiated with an internet inquiry and followed up with a personal visit. Based upon our initial meeting, Nero found the perfect… car in his inventory and provided a very compelling offer. The day of my second visit I drove home in a beautiful new car. The excellent service continued after purchase with Nero setting up my Mercedesme account and giving me a full lesson in the car's many features.
66 reviews
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Always great service !
by Ernie70 on 03/31/2016updated 04/07/2016our experience at the Fort Myers Mercedes Benz has always been good! Whenever I call for an appointment , it is usually done in a timely manner and done with out complaint! The Service Dept. is courteous and friendly! I like it when I… arrive and they have even washed my car!! Many thanks ErnieGreat service
by DonWaldron1 on 04/07/2016My service advisor, Tom, did an outstanding job in telling me exactly what work was going to be performed and when My car would be ready for pickup.E320 Mercedes Benz Service Experience
by Jadmnro on 03/28/2016updated 04/06/2016We had a very nice experience with the repairing of our car. Our service tech,Brian Hayes ,and his team did a fine job of identifying the problem with the car and doing the best they could to repair the car in a timely manner and also… extended a discount to us as a courtesy in order to honor the original quote. We were also provided with a courtesy vehicle while our car was in service for repair. The GLE sport utility added space and comfort for our travels to accommodate our family and guests. We are very happy with our experience at Mercedes Benz of Fort Myers and we will be back should we need their service again.New Car Purchase
by Abeachbum on 03/31/2016It was a pleasure from the first time I walked into dealership. Worked with Carl Wennberg who was outstanding.Excellent Service
by lsgarlata on 03/31/2016The service and atmosphere was excellent. Special note to Torrey, my service manager.Sergei is the best!
by Rosiegirl584 on 03/27/2016Sergei is the best car salesman I have encountered in 40 years of car buying. He answered all of my questions thoughtfully and what struck me (as a woman) is that Sergei is a true gentleman. After years of pompous and condescending male… salesmen, Sergei is a delight whom I will recommend to my friends. Thank you, Sergei, for making my first MB experience a great one.Recalled vehicle
by Sophie2012 on 03/18/2016My 300 was recalled due to power steering problem. On my scheduled day of repair the loaner that was promised to me was in a fender bender. So, when I arrived there was no loaner and no appointment. To makeup for the mishap they promised… to deliver the loaner to my house the following week and pick up my car. Well, yesterday was the day and they picked my car, delivered the loaner, delivered my repaired car 6 hours later with an empty tank of gas. And that was my only regret. Why didn't they replace the gas they used?Great service ,nice people& facility
by Bawnmore on 03/17/2016My 2014 S550 has a trunk grocery rack which broke and was replaced under warranty. They called before my appt. Just to make sure they had the part in case they would need it. I was in and out in no time.Excellent service
by carlos1231233 on 03/17/2016Excellent service, very clean and professional environment.I am satisfied with the service
by gardencity6560 on 02/12/2016updated 02/25/2016They gave me the appointment according to my convenience and they took me in immedeatly when I reached there and finished the work as promised.No customer service for a name Mercedes Benz
by Torsten1282 on 02/23/2016Send my ML 350 in because it making noises at the steering. Included oil chance i paid over $ 600. After I picked up the car i found out the problem is still there. I called Mercedes two times about this and no one is calling me back so… far. This is not Mercedes Benz standard i know.Used Car Experience
by thefabulous on 02/10/2016I did a lot of homework before I went to this dealer. The price they offered me for a trade was very more than fair and the car I purchaseed was priced correctly based on my extensive market surveying.. The entire process took a very… short time, was simple and the easiest purchase I have ever made. Would highly recommend this dealer.Good service
by Michael2811 on 02/10/2016Service got me in quickly and corrected the problemCan't recommend this dealership.
by GBBM on 08/08/2015At 69 years of age, I have certainly purchased my fair share of cars over the years, ranging from $200 cars that ate more oil than gas to cars like Jaguar and Mercedes Benz. Unfortunately my experiences with this dealership are truly less… than desirable and that's giving the benefit of the doubt to the dealership. Some history to my review. I had a 2009 SL 550, my toy, that when i just traded it in only had 17K miles on it. I had taken it in to this dealerships service for a noise that occasionally sounded like a bowling ball bumping into something in the trunk. Long story short, took it in four different times before it was finally determined that a strut needed replaced. This is even after the service manager and I took it out to check the sound out and he heard what I was talking about. One of the times I had my car in I was given an E Class loner to drive. I asked the service rep there opinion of the E Class, as I was thinking about getting a car like the E class. The service advisor said it is a fine car however I probably should consider a Lexus or another Jaguar based on what I will probably have to deal with from the dealership during the sales process and after buying the car. As it turns out that service rep was right on and unfortunately I didn't heed the warning. In the past couple of weeks, I just traded my SL in on a MB certified ML and also purchased an E Class as well. I have to say the sales person was ok, but that is the last decent thing I can say about the purchase process. I walked away feeling that the management felt like they did me a favor to even sell me these cars, were condescending and after the deal was done did not follow up on items that needed done or return several calls I placed to either the sales person, managers. or the person who wrote up the the deal to get the paperwork done. I did find one thing that is really important to this dealership. Cram warranties for paint, tires etc. down the clients throat even after they've been told numerous times the warranty wasn't wanted. I have to say, it is more than likely I will take the the extra time and effort to take my cars to the Mercedes dealer in Napes for any services needed for the cars I just purchased. Oh it would have been nice to have at least received a cordial Thank You for buying your cars here instead of a feeling of don't let the door hit you in the butt leaving.Never been treated better!
by carlosl on 08/16/2007My wife and I were looking for a used SUV in good condition when we saw a black Durango on the lot. The entire buying process was totally stress free. After we decided to buy the truck, we secured financing from our credit union. We told… our sales rep we already had financing and he asked if they could have the opportunity to beat the interest rate, but also indicated that there was no need to do so if we were comfortable with the deal we already had. We let him check it out and they beat the rate. I've never been treated so well by any car dealer. There was no pressure to look at vehicles other then the one we came for and everyone we came in contact with was professional to the nth degree. When I'm ready to buy a new car for my wife, Mercedes will be the first place we go.BEWARE!!!
by mtechnic6 on 04/02/2013updated 06/04/2025BEWARE they maybe a high end dealer but they act like a mainstream dealer in how they interact with you and the tactics they use. Furthermore, they will not allow you to unwind a car deal even if you just return 10 minutes later due to… unforseen circumstances! My lenders was not please but could not help in this situation! They were rather shocked by the way this "high end" dealer handle this. This one dealer I will NEVER RECOMMEND nor Visit, let alone buy from them again! No matter the supposedly good deal! Go in fully prepared if you go...they act nicely enough initially but BEWARE!Where the online sales people [non-permissible content removed]
by 1223451 on 02/19/2013updated 06/04/2025As for cars, prices or vehicles, they have them all. BUT, more noticeably, the dealership as a whole, has adopted the ethical standards of a [non-permissible content removed]. If that's the way they choose to deal with their customers,… that's FINE! NO, I am NOT angry at them--what's the use of being angry? I am only mad at myself for having such a lousy personal luck ever to cross my life's path with them. My only hope and wish is for others to be fully aware of this and be fully prepared. That's all I want to say.Thank you for taking the time to bring this issue to our attention. Our primary goal at the dealership is to provide absolute customer satisfaction, so I apologize that you feel you were mistreated. I would love the opportunity to hear more about your experience so that we can rectify it. Please contact our general manager Jeff Matthews at (239) 210-6259, or by email at Jeff.Matthews@mercedesoffortmyers.com. We look forward to hearing from you.
Please stop infringing on my first amendment right of free speech. Its bad enough that my right as a consumer was disregarded by your dealership because your dealership engages in such selling behaviors that cherry pick consumers. Infringing or curtailing my first amendment right of free speech only adds salt to the injury already received. As a consumer, I reserve the right to give poor but honest dealer ratings in the cyberspace to alert other fellow human beings about the potential pitfalls in your dealership. Why should I call Jeff instead? To give your dealership another chance that mistreated us in the first place? Whats the point of wasting more time/energy awarding poor business behavior/practice by giving them a 2nd or even a 3rd chance so that they can again pretend they care about customers? I am too old to fall into that trap. After all, your dealership mistreated us in the first place, and now you are infringing upon our first amendment right of free speech. Is a 2.8 rating (out of 5.0) not high enough for a dealer that was dishonest to begin with? Why do you go to the extreme to purge my review by protesting to the dealerrater.com? Does the Constitution say that the dealer has the inalienable right to mistreat people and that the people mistreated shall give dealers the 2nd or 3rd chance at the request of the dealer? The answer is a resounding NO.
Very Satisfied Customer
by cbailiff on 09/18/2012updated 06/04/2025Purchased a used car from Mercedes Benz of Ft Myers and it was a stress-free, hassle-free experience. All of my questions/concerns were answered and I got a great deal on a great car! Would absolutly recommend this dealership!I'm so glad to hear about your positive experience, cbailiff! Thank you for your kind words and for taking the time to let us know how we're doing!
CLS 500 misrepresented
by leow239 on 04/25/2012updated 06/04/2025I purchased a 2006 Mercedes CLS500 from Mercedes Benz of Ft. Myers with 46k miles. The car is absolutely beautiful without a dent or scratch to be found. The easy care inspection indicated that everything on the checklist operated as it… should. The fact of the matter was that the vehicle had a couple issues and therefore the car was misrepresented. It needed a power steering pump due to a low whining sound. The inspection however, indicated it was normal and in proper working order. When this was brought to the salesperson's attention he said that every car had it's unique sound. The passenger window was also squeaking when you rolled it down. I plead with the used car manager John V. on several occasions and he refused to help me in any way with my $1300 service bill. The service Adviser Wendy was great. However, I would not recommend this dealer to friends and family. I would also suggest having an independent company inspect your used car purchase before signing the dotted line because they didn't proper represent the vehicle with the inspection they performed.Pleasant experience
by Robert_Snow on 01/02/2013updated 06/04/2025I hate going to car dealerships. For me, it has never been a very pleasant experience. However, I went to MB of Ft Myers to test drive a Certified Pre-owned 2010 vehicle and was pleasantly surprised. Everyone was friendly, courteous and… professional. I bought the car. I will buy my next car there also.I'm thrilled to hear you had such a pleasant experience at our dealership, Robert! We're thankful for your business and your kind review as well, and look forward to working with you in the future!
Perfect Place to buy a new Mercedes Benz
by pgufl on 09/17/2012updated 06/04/2025My wife and I were looking for a new GLK 350 2013. The entire buying process was totally stress free. After we decided to buy the GLK 350, we secured financing from our credit union. We told our sales rep we already had financing and he… asked if they could have the opportunity to beat the interest rate, but also indicated that there was no need to do so if we were comfortable with the deal we already had. We let him check it out and they beat the rate. I've never been treated so well by any car dealer. There was no pressure to look at vehicles other then the one we came for and everyone we came in contact with was professional to the nth degree. When I'm ready to buy a another new car, Mercedes Benz of Fort Myers will be the first place we go.Thank you for your kind review, pgufl! We try to make every experience here at our dealership enjoyable and stress-free, so I'm thrilled to hear that you're satisfied with your visit. Thanks for your feedback and enjoy your new GLK!
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
About our dealership
Hello, mtechnic6! We appreciate you taking the time to bring this issue to our attention. I'm sorry to hear that your experience with our dealership did not meet your expectations, and would love the opportunity to hear more about it so that we can set things right. Please feel free to contact our general manager Jeff Matthews at (239) 210-6259, or by email at Jeff.Matthews@mercedesoffortmyers.com. We look forward to hearing from you.
by mbftmyers on 04/04/2013