Mercedes-Benz of Fort Myers
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Customer Reviews of Mercedes-Benz of Fort Myers
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I'm very pleased
by WilliamP on 04/30/2025
I had a flawless experience with MB of Fort Myers. Nero was super helpful throughout the process, which I had initiated with an internet inquiry and followed up with a personal visit. Based upon our initial meeting, Nero found the perfect… car in his inventory and provided a very compelling offer. The day of my second visit I drove home in a beautiful new car. The excellent service continued after purchase with Nero setting up my Mercedesme account and giving me a full lesson in the car's many features.
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Worst Customer Service Experience Ever...
by RCATPA on 03/29/2014updated 06/12/2025At the Mercedes Benz Fort Meyers dealership, I found a 2012 Jaguar XF Porfolio in the exact color combination that I've been looking for for the past 6 months. Living in Tampa, I wanted to do as much pre-work as I could so not to waste a… trip down there. I clicked on the True Price button and entered my information to have someone contact me. The next day, after not hearing from anyone, I went ahead and filled out the credit application on their website. About 30 minutes later, Bridget the eSales Rep called me. I gave her some addition information and she told me that someone in the Finance Dept would contact me regarding my application. That was on a Saturday. On Tuesday, 3 days later, I still had not heard from Bridget nor from anyone in the Finance Dept. So I sent them an email from their website asking for a status update. An hour or so later, I received a call that went to my voicemail (because I was in a meeting), from their Director of Finance, Aaton (don't actually know how to spell his name). I called him back 30 minutes later and within 3 minutes into the conversation, he says, "Hey, i need to call you back. We have a big delivery coming in and I need to take care of it". I'm like.."Okaaaay, but can you at least email me my application information and payment info so I can review it." He says, "Ok, i will do that". An hour later I received a voicemail from Bridget saying she received my email from their website and to call Aaton (she didn't realize that I had already spoke with Aaton) . 3 days later, I never received anything from Aaton and no follow up from Bridget. Today (Friday), a full 7 days from when I first reached out to the dealership, I called both Aaton and Bridget at 1:30pm and asked them to call me back with some type of status update. 10:19pm Friday night...no call back from either of them. I go on their website and the Jag is sold. I've been dealing with BMW, Lexus, MB, Cadillac, Jag dealerships over the past 6 months as I've begun my car search. Most of those dealerships have been awesome in keeping in touch with me--literally every couple of days with a call or email--to see if i've made a decision. Mercedes Benz of Fort Myers won't even return my calls. I will definitely not purchase, nor recommend to anyone, to buy a car from this Sonic dealership.Love MB
by MikeTed on 03/30/2014updated 06/12/2025I have purchased two vehicles and Nick V. was and is by far the most enjoyable sales person we have delt with. His knowledge and assistance in choosing the right car wasd like doing business with a family member. The no pressure and… friendly way he was made our decision easy to choose Ft Myers Mercedes. For one of the vehicles I wanted, I called Nick and when I came in he had the exact SL500 I have allways wanted. He made my retirement complete because of his effort to pllease me I have been pleased every day since then. Nick is the only person I would ever go to for a Mercedes and tell every one I know who is looking for a Mercedes. Nick, through his committment to satisfy my vehicles needs has contributrd to the enjoyment of my retirement. He is a true gentleman and pleasure to do bisiness with.Great buying experience / Professional environment
by proudowner22 on 01/02/2013updated 06/12/2025This is my second MB that I've purchased from this dealer and my third MB overall. This dealership is superb and excels in sales and service in many different ways. The buying expereince is pleasant, hassle free and positive. My salesman,… Bob D. is terrific. Bob is patient, knowledgeable, forthright and worked hard to get me into the car I wanted. He worked several days/weeks to find me the model, with the options I wanted without having to special order a vehicle. His sales manager, Darrell A., is a very good man to do business with. He gave me a fair deal on my trade and I am happy with all of the financial aspects of the transaction. The receptionist, Jennifer C., made sure my numerous phone calls were attended to and my appointment times were met and kept. More importantly, she represents the face of the dealership and she did a fabulous job making me feel welcomed. Brooke D. is the finance manager and she helped me navigate through a labyrinth of financial options without ever feeling I was being hard sold on anything. Brooke is very good at explaining things and reaffirming my positive experience. MB of Ft Myers has a great team and I enjoy the opportunity to tell you about them!We appreciate your thoughtful feedback, proudowner22! Knowing that everyone benefits from effective teamwork, we do our best to work together to make sure all your needs are satisfied. Thank you again for your kind words, and enjoy your new vehicle!
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
About our dealership
Hi RCATPA, We are committed to providing prompt customer service, and it saddens us to hear that we did not live up to this expectation. We sincerely apologize for your frustration and would like to speak with you at your earliest convenience. Please contact John Rennirt, General Sales Manager at 239-433-8300. Thank you.
by dlr_custserv on 04/01/2014