Mercedes-Benz of Fort Myers
Today 9:00 AM - 7:00 PM
Customer Reviews of Mercedes-Benz of Fort Myers
Review type:
I'm very pleased
by WilliamP on 04/30/2025
I had a flawless experience with MB of Fort Myers. Nero was super helpful throughout the process, which I had initiated with an internet inquiry and followed up with a personal visit. Based upon our initial meeting, Nero found the perfect… car in his inventory and provided a very compelling offer. The day of my second visit I drove home in a beautiful new car. The excellent service continued after purchase with Nero setting up my Mercedesme account and giving me a full lesson in the car's many features.
66 reviews
Sort by:
MERCEDES BENZ OF FORT MYERS - GREAT PERSONNEL AND SERVICE
by Mike Maher on 08/07/2024Purchased another Mercedes and had the best experience doing so!!! Grant Fuller handled the whole process over the phone with the Manager, Ken!!! Excellent customer service and I highly recommend this dealership!!!No pressure. Great experience
by Swflbo79 on 06/14/2024Grant from the moment we walked in was super friendly and eager to help us find what we were looking for. He was really professional and went above and beyond to make us feel comfortable. Everyone at the dealership that helped us made this… experience stress free and easy to work with.Hi there, thank you again for taking the time to let us know how we did. We hope you have a great day!
Ye Ol' bait & switch
by Jeffrey on 05/31/2024Well, the day that I viewed and purchased the vehicle was the vehicle that I picked up the following day, HOWEVER, with the exception being that the original rims had been switched out to a lower grade "standard" rims without my consent and… the removal of the weather shield floor mats! Additionally, the detailing that was to occur really amounted to a car wash. They didn't clean the inside doors, etc. Unfortunately, I continue to have problems with the Ft. Myers Mercedes Benz dealership and service department. Not sure why I just didn't follow my initial instincts and go down the street to Genesis.Jeffrey, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (800) 351-7403 so we can make your experience a positive one.
Owner
by Lucius's on 05/24/2024The sales person , Krzys Waskowski, listened, and was very professional, and courteous. Pleased with his handling of the sale and his delivery of the car. A nice experienceLucius, thank you again for taking the time to let us know how we did. We hope you have a great day!
They came thru for me
by Msmcdickey on 04/25/2024updated 05/06/2024Got me into a beautiful car.Thank you again for taking the time to let us know how we did. We hope you have a great day!
So easy
by Mademtp on 04/30/2024Our sales rep Gary was great. Very personable and easy to deal with. He knew the answers to all my questions. He was very professional and I felt very comfortable making the purchase. The process after leaving Gary was a little long and… took a lot longer than I expected. He tried to speed it up but it didn’t seem like anyone was in a hurry. I don’t know why signing all the paperwork took 2 hours when I was the only one going through the process.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Kris was great
by Davis.jw02 on 04/01/20242nd vehicle purchased from Kris because he was so personable and helpful the first time.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Sales Dept
by robert lee on 03/28/2024Great attentive service!Thank you again for taking the time to let us know how we did. We hope you have a great day!
Bad Deal
by Ljerome on 03/14/2024I viewed a vehicle online at this store. I went in to test drive and look at the vehicle, (2015 GL450), 64000 miles on the vehicle. I test drove the vehicle, the ride was good. I was told by the sales person (John), that it had to be… inspected by the dealer. Also, when I first looked at the vehicle the sales person said that two tires would be replaced. I asked if they would do an inspection that would qualify for Mercedes extended warranty. He said yes, and said he would contact me when it was done. I was contacted a few days later. I went back to purchase. I was told that the inspection was done and there were no issues found during the inspection. He then said I should not have said that they are not going to replace the tires. They did not replace two tires. He did show me a tire measure guage, that showed the tread was still somewhat decent, but not real good. It was in the yellow. I made the purchase. A week later, I had another inspection done because I was planning to drive out of town. After a diagnostic inspection that cost me over $200.00 I was told that the motor and transmission mounts were bad. To repair this was over $2000.00, after I had been told that the dealer inspection returned not issues. Also, I was told that the wiper blades were replaced before I purchased. The wiper on the passenger side is warped, the center does not touch the glass. So either they did not replace the wipers blades, or they installed a bad wiper blade. I did not expect the vehicle to be perfect, but certainly did not expect to have a repair of this amount just a few days after purchasing. I think that is very bad business. I will never ever go back to this store!Ljerome, we regret to hear that you had this experience with us. Here at Mercedes-Benz of Fort Myers, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (800) 351-7403 to discuss ways we can better serve you in the future.
Incompetent Service
by Mike S on 02/22/2024We brought out GL to Mercedes Benz of Fort Myers for the emission recall campaign and was told it would take a week. After two weeks we went to pick it up and it was making a noise that the service foreman verified and they kept it another… week to find they left a bolt out. Went to pick it up again and there was a harsh vibration which the foreman verified and they kept it another week to adjust the new exhaust. Finally picked it up to discover the front grille was broken as was the mount for the grille and the right headlight. They also put a nick on the front left wheel rim and one of the clamps for the under hood fuse box was missing as was three push rivets and two 10mm screws from the undercarriage. The dealership provided a new grille but refused to fix or replace anything else. I ordered parts from another MB dealership and ring be returning to MB of Fort Myers.Mike, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (800) 351-7403 so we can make your experience a positive one.
Damaged center console 3 times in car wash
by Angela on 01/08/2024I spent a considerable amount of time writing this message. As an individual who values hard work and takes pride in my possessions, I make an effort to keep them in excellent condition. I even keep a microfiber cloth in my car to ensure it… stays free from dust, regularly wiping it down. Unfortunately, on three separate occasions, this dealership has vandalized my vehicle I purchased brand new. The fact that I trusted them for the third time only to face disappointment leaves me incredibly upset. To avoid any further misunderstandings, I took photographs of my car before leaving it in their care. Ironically, they managed to damage my center console during their supposedly complementary car wash and vacuum, exactly one year after the last incident, even though it was noted in their computer system not to have my car vacuumed or washed because of the two prior incidents. It is disheartening to realize that you pay these individuals and entrust them with your property, only for them to destroy it. The saddest part of my experience is that the dealership has gone as far as accusing me of intentionally scratching my own car in an attempt to humiliate me. Such behavior from the people working at the dealership reflects poorly on their character, and I can no longer have faith in them to handle the maintenance of my car. During a conversation with their Service Manager, Nick, he made it clear that he would only fix my console if I left him a five-star review and called and texted me repeatedly pleading with me to change my existing review to a five star review. When I refused his request, I was informed that they would not repair it for a third time, as they had already replaced it twice due to their own negligence during the complementary car wash. Frustrated, I brought this matter to the attention of their manager, Todd Voggel. Despite already expressing my desire to never return to their location again to Nick, Todd thought he could hurt me by stating that I am no longer considered a client. Todd, I believe your dealership has tarnished the Mercedes name and that you do not take pride in your job or your dealership. It is ironic how your attempts to manipulate reviews, both through your own and your employees' fabricated five-star ratings, fail to erase the narratives at your dealership. My experience with your establishment has been tarnished not once, but three times. I have included below time-stamped and dated photos depicting the condition of my console when I dropped it off at your dealership and when I picked it up. I would never recommend your dealership to any of my family, friends or clients.Hi Angela, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to have a better understanding about your experience. Please reach out to us at (800) 351-7403 at your earliest convenience and we will do our best to resolve this with you.
Purchasing a car
by Mercedes #1 on 11/21/2023Glen Trautman was the salesman I worked with going through the process of buying a vehicle. Unfortunately I was unable to purchase the car of choice at the time but without question the dealership and Glen are professional, thoughtful and… courteous and have always been helpful with me! I WILL be buying a vehicle from them in the future and look forward to a successful transaction with Mercedes Benz!We appreciate your positive review about your recent experience with us! We hope to see you soon!
Tricky Trade in and Lease
by lisandra on 08/17/2019Horrible, they are professional [non-permissible content removed]. It is a shame that we can not give zero starts to this place. I'm just alerting all Leasing Customer about this method to take your money. I was Lease customer for almost 3… years, then a dealer Seller called promising great prices, and nothing to worry about if I trade in my old car. I did lease another Mercedes then the BIG SURPRISE ARRIVED!! A letter came from Mercedes Benz came with almost $ 3,000 dollars as a result of post lease inspections and excess of wear. We went to the dealer looking for an explanation and the Manager was expecting us very defensive, unprofessional talking to us in middle of a hallway in front all Dealership staff.He treated us horribly in a very sarcastic way. " You needed to read the disclaimers from previous lease made 3 years ago, that stated that you will be charged post lease" I told them that I will call to customer service and complain , he again said " Have a good day ". They made us to look like we did not have any rights, just go away and pay what you owe. We were very upset because the seller promised that will be a trade in, and never told us about post lease inspection. I spent the whole day crying out of frustration because of his behavior. We have been leasing cars for more than 12 years and never experienced a situation like this with any other dealer. Please make sure, when you do a trade in for your old lease to get in writing that you won't get any post Lease inspections. We will never put a feet in that place againHi Lisandra, I’m sorry to hear of this experience you had with us. When you leased your new Mercedes from us, Mercedes Financial waived your last three remaining payments and we didn’t use your previous lease as any sort of trade in. We didn’t appraise it nor listed it on any paperwork. We informed Mercedes Financial that you turned your lease in and re-leased a new car through them. As far as you not owing anything on your car regarding the deal, that is all true. The remaining payments were taken care of. The condition of your car is something MBF determines and after picking the car up and inspected for excess wear and tear, you were billed for the damages. Most of the damage appears to be interior damages to the trim, door panels and such that need to be replaced according to MBF. I know you visited us and discussed the bill you received and I would like to talk with you further about this. Between MBF, myself and you I’m sure we can come to some happy resolution. I can be reach at 239-433-8300 every day. I hope I hear from you, thank you Jeff Gann General Manager
Ask for Jorge
by Elizabeth90 on 01/11/2017updated 01/20/2017Jorge is a wonderful salesman. He has plenty of experience and if he does not know the answer he will get it. The first time that I have ever purchased a car that I did not fell pressured. He made the sale very relaxed. The sales manager… was also very professional and did not force the sale.DO NOT TRUST
by roly1202 on 11/01/2016Unfortunately i thought I didn't have any other options than to take my 2008 sprinter to the Mercedes dealer because it had a software error, but first they didn't know what was wrong with the vehicle and then they told me that they… needed to start replacing a body control module which cost $480.00 dollars and then maybe it needed to replace the Ignition switch and this was going to be another $800.00 dollars all plus labor, at this point they didn't convince me at all so i took it out of the dealer after paying $164.00 dollars for no results. After doing some calls i found a honest mechanic in Naples that only works in Mercedes he connected his computer to my vehicle and in less than 30 minutes problem was resolved in wish i had not to replace no parts at all. DO NOT TRUST THIS MERCEDES DEALER they only want to make a lot of money in selling you parts even if your vehicle has only a blown fuse.5 star
by silver179 on 10/06/2016All staff are very courteous. Adam our service advisor was very efficient, and friendly. He kept us very well advised of the service needed and the time frame for the repairs.Great Service
by Jcartales on 10/03/2016They picked up my car. Brought me a rental. Serviced my car. Went above and beyond. Returned my car right to my door. The person who called prior and told me what had been done to maintenance my cat was very polite and informative.Great Service, Great Staff
by ChillyGirl on 06/16/2016Took my 2011 550E in for service. Cody was fantastic and very thorough. He explained everything that should be done and what was unnecessary at this time. Though I had been told when I scheduled the appointment that there was no loaner… vehicle available, Cody quickly corrected that. He has been diligent in following up to make sure that I was satisfied and that the car was performing as expected. I have recommended Cody and the dealership to several friehds.Excellent service
by MillerB24 on 05/28/2016Very pleased with enter level if professional service. Always courteous and exceptional serviceVery satisfied
by Kshinabarker on 05/18/2016From the receptionist to the service techs to all the people walking through the halls everyone was very friendly and helpful and I would definitely recommend this dealership to anyoneGreat Service
by DAlbert21 on 04/25/2016Dealership provided great service experience. Provided new loaner car, very nice. Work was done in timely fashion; vehicle was vacuumed and sparkly clean upon return.
Mercedes-Benz GLC-Class
Mercedes-Benz C-Class
Mercedes-Benz GLA-Class
About our dealership
Mike, thank you again for taking the time to let us know how we did. We hope you have a great day!
by Brooke Stockton on 08/08/2024