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Mercedes-Benz of Fort Myers


15461 S Tamiami Trl, Fort Myers, FL 33908 (map)
Today 9:00 AM - 7:00 PM
Sales Rating
Recommend:
Yes (28) No (2)
Service Rating
Recommend:
Yes (1) No (2)
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Dealership Sales Review

3 out of 5 starssales Rating
Ye Ol' bait & switch
Written by Jeffrey on 05/31/2024

Well, the day that I viewed and purchased the vehicle was the vehicle that I picked up the following day, HOWEVER, with the exception being that the original rims had been switched out to a lower grade "standard" rims without my consent and the removal of the weather shield floor mats! Additionally, the detailing that was to occur really amounted to a car wash. They didn't clean the inside doors, etc. Unfortunately, I continue to have problems with the Ft. Myers Mercedes Benz dealership and service department. Not sure why I just didn't follow my initial instincts and go down the street to Genesis.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Brooke Stockton on 06/04/2024
Dealer Response
Jeffrey, we regret to hear that you had this experience with us. We would like the opportunity to make this up to you. Please contact our manager at (800) 351-7403 so we can make your experience a positive one.
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