Hoffman Honda
Customer Reviews of Hoffman Honda
Review type:
Excellent experience purchasing new car
Winners
by kabby52 on 07/08/2015Great service, timely delivery, no problems and all done with a smile and thank you!Hello kabby52, Thank you for choosing Hoffman Honda service. We are here for you when ever you need us and are dedicated to providing exceptional service. We appreciate you and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great experience
by Chris_Beutel on 05/30/2015I just got a new 2015 Honda CR-V EX-L from Hoffman Honda. I am living in Fairfield County, so traveling all the way to Canton was not ideal, but I did so because I got hands down the best price. I was dealing with Heather to get the price… down. She was very responsive and transparent and was able to help me get by far the best price. I was in contact with over a dozen different dealerships in CT and when I told other dealers the price I was getting here, they said there was no way they could match it. Heather was able to provide the best price with a detailed of all expenses and fees up front so I was not surprised and there were no hidden fees. I went in today to purchase the vehicle and was helped by Joe (Heather was off). He was extremely helpful and nice. The transition from Heather to Joe was seemless. We were able to do everything from purchasing the car, getting the insurance, adding the cross bars and floor mats, registering with the DMV, and drive out 100% completed all within the same morning. Joe was able to help and efficiently get the process done. When the car came to us after being cleaned, Joe gave it a final last touch to make sure it was perfectly clean. I can honestly say that when I need another car, my first call will be to Heather and Joe at Hoffman Honda.Hi Chris, Thank you for choosing Hoffman Honda for your recent purchase. We appreciate your feedback on working with Heather and Joe. They are a great team who are committed to ensuring you have an exceptional experience every time. We are thrilled our Honda team was able to get the right price for you and provide a seamless process. We trust you are loving your new Honda CR-V EX-L and thank you for sharing your story. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Patient and professional
by simone8 on 05/29/2015I recently purchased a 2015 CR-V. There are so many new features using unfamiliar technologies that I was feeling a bit daunted. My salesman (Simon Karikari) was unfailingly patient and I'm sure I'll need a few more questions answered.Hi simone8, Thank you for choosing Hoffman Honda for your recent purchase of the beautiful new CR-V. It is important to us to ensure you have an exceptional experience at every visit. Simon would be happy to help any time you have a question or service need. We trust you are loving your new vehicle and look forward to seeing you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great Experience
by Jenn2908 on 03/30/2015My husband and I had planned to buy a vehicle at the beginning of next year, but after totaling our vehicle, we were suddenly in the market for a new car. We started shopping for a compact SUV and after some internet research, ended up at… Hoffman. Our experience at Hoffman was wonderful. Sales manager Jason Gunn was professional, knowledgeable, and attentive without being pushy. We truly appreciated his laid-back approach. We also had positive interactions with salesmen Jeff Rushworth and Mike Audet. Thanks to the Hoffman team for a great buying experience!Hi Jenn2908, Thank you for choosing Hoffman Honda. We appreciate your feedback on Jason, Jeff and Mike. They are a great team that is dedicated to ensuring you have an exceptional experience at every visit. We are pleased to hear you and your husband are in good health after totaling your vehicle. We trust you are loving your new vehicle. Let us know any time you have questions or service needs. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
New Honda Accord Purchase
by joez7 on 03/18/2015Sales, finance and management staff were very professional, Pricing beat best prices obtained from others and online data. Very happy at this point!!Hello joez7, Thank you for trusting Hoffman Honda. We are pleased to read your feedback on our Honda team. It is important to our team to ensure you have an excellent experience with us. We trust you are enjoying your new Accord and look forward to seeing you again for your next scheduled maintenance. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great work & service from a Honda authorized dealer
by MyR3 on 12/30/2014Delivered on time, washed and Service Personnel clearly described in detail all work performed.Hello MyR3, Thank you for choosing Hoffman Honda and letting us know about your recent visit with us. We look forward to seeing you again in the future! Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
service review
by R2k2 on 12/28/2014Excellent and timely service.Hi R2k2, Thanks for letting us know you had a great experience! We look forward to seeing you at Hoffman again in the future. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Hoffman Honda, West Simsbury, CT
by gdowns38 on 12/21/2014updated 12/26/2014Great price for an oil and filter change, and multi point inspection. I brought in a coupon and they gave me an even lower price.Hello gdowns38, Thanks for choosing Hoffman Honda to keep your car in excellent running condition! We are always pleased to provide the best price for the services needed. We look forward to seeing you again. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Personable Service Rep
by Sprintze on 12/22/2014I appreciated the time, explanations and honesty my service advisor shared with me. Apparently he is new to Hoffman Honda. I hope he remains for a long time. He will win many friends for the dealership.Hi Sprintze, Thank you for sharing your feedback about working with our team at Hoffman Honda. We are committed to providing exceptional service and are pleased to hear that one of our new service advisors is doing a great job! See you again! Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Great Dealer - Everything as Advertised
by ActionJaxson on 12/21/2014I have always been skeptical of dealers, especially large ones. Always trying to upsell and not supportive after the sale. I bought this 2005 low mileage Civic from them for a fair price. They were honest and fair in dealing. As with… any use cars, things can go wrong. They offered a decent warrenty 3 months/3000 miles. About 1000 miles in, the engine light came on. They took care of everything and were absolutely perfect to deal with. Turned out to be the throttle position sensor. Great communication, didn't try to upsell me other things and even took care of the recent airbag recall even though I hadn't recieved the notice yet. Now I don't need to bring it back. Don't be scared that Hoffman is a big dealership. They treat you like a small car dealer and treat you like you are an important customer to them. I bought a used Civic and feel like I was treated the same as the person who bought the most expensive car on the lot.Hi ActionJaxson, Thank you for your recommendation of Hoffman Honda. We know there are others like you who are often skeptical, but we are here to build trust and are thrilled to have earned your trust! We hope you are loving your Civic and look forward to helping you keep it running beautifully for the years ahead! Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Reliable and trusted
by RKW2014 on 12/22/2014My service rep clearly communicated about recommendations and distinguished between critical and recommended needs.Hi RKW2014, Thank you for choosing Hoffman Honda! We appreciate your feedback and look forward to seeing you again in the future. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Service Experience
by BGHBB on 12/18/2014The service I received recently at Hoffman Honda for my CRV was excellent. The total cost came in less than the upfront quote and they completed everything within the time frame they described.Excellent Service
by Andiamo76 on 12/01/2014updated 12/06/2014You continue to earn my trust.Great job again
by lazuli1 on 11/18/2014I had an emergency and Rocky was able to accomodate my car and do all the work necessary right away....always a pleasure dealing with him.Great Service
by PatsSoxUconn on 11/10/2014I've brought my Honda Civic many times for service at Hoffman Honda and they always have reasonable prices, give good advice, and have the car ready on time. Carlos always makes the time to sit and explain everything that was found during… inspections. I would highly recommend.Not so pleased...Read other site reviews
by dcbUNHPY on 11/04/2014After we were told accord needed 3rd transmission and 7K in repairs. We told sales person that money is very tight ( medical bills; we have chronic illnesses in family, including child. this has set us back some) so we needed the least… expensive monthly cost we can get. Sales department, when wife was alone, gave her the hard sell... accord might go at any moment, leases will never be lower, etc. And sales person lied - we had quote from another dealership and hoffman said they will beat it (we have email from hoffman sales person that says so). Wife got railroaded. Less than 12 hours later, wife contacted them to see if we could do something about getting a larger vehicle or returning. Sales manager David eventually got back to us after a couple of days to say he doesn't know. General Manager Steve emailed me several days later and was working with honda finnancing to help us get out of this overpriced vehicle. I thought a car dealer was going to gain my trust, but all lof a sudden on a Friday, general manager gone and so was our help! (Maybe he knew of the sales practices and couldn't live with himself?). No one else wanted to help us! I am not telling you not to buy a car from these poeple. But the other reviews about them being sexist and not being truthful, well, you decide. PLEASE do yourself a favor, check out other dealerships before doing business here. Oh, we did get a nice handwritten thank you note from the salesman - it was addressed and written to ME. I had nothing to do with this, it was my wife! How can they service a customer if they don't know who they are! My wife tore up the letter, but i saved it. Thinking about giving it back to them. Please, at least shop around before buying/leasing here. Remember they are "built on trust"...well, i don't.Hello Doug, I am sorry that there is continued frustration with your situation. Did you call our Sales Director, Tyrrell Dabrowski, as you stated you would in your message to me when we discussed this same review you wrote on September 8? We sincerely want to work with you to understand what happened months ago when you and your wife had the initial complaint. Do you still plan to call Tyrrell or would you prefer I have him call you at a convenient time? We look forward to talking with you to better understand where the disconnect has occurred and determine what we can do to restore a great relationship with you and your wife. Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
I would not have such a wonderful car if not for Rocky Subramani
by pame3 on 11/03/2014Dear Hoffman Honda: I would be remiss if I did not write to sincerely inform you of yet another wonderful service experience~we have had with Rocky Subramani of Hoffman Honda in West Simsbury, CT. As I arrived ~there was Rocky servicing… another customer, with his genuine smile & joy. He has a sincere affinity for people & treats his customers with ingratiating warmth & kindness! On 9/13/14 ~my Honda Civic needed 2 repairs~ one of which was costly & proved difficult~ & may have not been possible to complete. Rocky devised a wonderful plan to successfully have the repair completed ~which was a tremendous relief to our hearts! His knowledge of cars & expertise is beyond compare ~ which sincerely helped in this situation! He sincerely always goes beyond the extra mile ~always putting the needs of the customer first, while not compromising integrity~never recommending service that isn't needed. If it were not for Rocky's sincere caring, thoughtfulness & marvelous expertise ~I would not have the wonderful lil car~ that is so dear to our hearts! Because of Rocky's care & proper service advice for my beloved lil car~ most recently I have had 2 unsolicited offers from people who offered to purchase my wonderful little car! Yet again ~it is with sincere gratitude I wish to extend to Rocky for his wonderful expertise, ingratiating warmth & caring ~& dedicated polite service! You have a Gem in Rocky! It is my sincere wish that Rocky see this & that he be commended & rewarded for all the wonderful assistance he provides in the most magnificent way! With our Sincerest appreciation & gratitude ~ Sincerely always, Pam & Howie Eichelman :)Simply great customer service - Marcell Thomas
by 1sebringnow on 11/01/2014We just drove off the lot with a 2014 Honda Civic EXL Sedan with Navi. It would have never happenned if it were not for the superior effort, truthfulness, and trust which was earned by Marcell in a very short time. It is not easy to make… the sales process incredibily simple without any pressure to buy. The Hoffman Dealership did not hide anything or try to pressure this sale. They were clear on what they would do and how far they would negotiate - Marcell just made it happen along with his Manager Terry. They actually went out of their way to find ways to save money for us. I have purchase new vehicles at Lexus, Honda, multiple GM brands, Chrysler but this experience was something very special and out of the ordinary. Its the little details, very significant effort and attention given along with a level of respect which makes you know there will not be a white knuckle event occuring, rather, most if not everything you ask for is included in the deal. But it went beyond that, I knew I was already getting a great deal, but then there were a few other items which needed to be added and instead of trying to be sneaky, I was impressed by how Marcel and his manager handled the negotiation. Once again, over the top fair. Even the finance manager Mike who knew his job and was focused on us and our needs. It wasn't like going to the dentist, it was like going onto your favorite golf course on the best day of the year. I can't thank Marcell enough along with Terry, Mike and the Hoffman dealership. Simply a great experience.don't know what this means???
by blmfld on 10/28/2014had tires rotated and balanced, however, next while on highway low tire pressure gauge appeared on dash board. had to pull off highway to gas station and have air put into front wheel tires.Palmers CRV
by PalmsCRV on 10/19/2014We had a very good experience on Saturday and it was very busy. Thank you!
Tommy, it's wonderful to hear that Eduardo and Max made your experience at Hoffman Honda smooth and respectful. We appreciate your kind words about our team's professionalism! Enjoy the new ride!
by Hoffman Honda on 05/21/2025