Skip to main content

Hoffman Honda


40 Albany Tpke, West Simsbury, CT 06092 (map)
Today 8:30 AM - 6:00 PM
Sales Rating
Recommend:
Yes (5) No (1)
Service Rating
Recommend:
Yes (17) No (3)
Back to Service Reviews

Dealership Service Review

5 out of 5 starsservice Rating
Great Dealer - Everything as Advertised
Written by ActionJaxson on 12/21/2014

I have always been skeptical of dealers, especially large ones. Always trying to upsell and not supportive after the sale. I bought this 2005 low mileage Civic from them for a fair price. They were honest and fair in dealing. As with any use cars, things can go wrong. They offered a decent warrenty 3 months/3000 miles. About 1000 miles in, the engine light came on. They took care of everything and were absolutely perfect to deal with. Turned out to be the throttle position sensor. Great communication, didn't try to upsell me other things and even took care of the recent airbag recall even though I hadn't recieved the notice yet. Now I don't need to bring it back. Don't be scared that Hoffman is a big dealership. They treat you like a small car dealer and treat you like you are an important customer to them. I bought a used Civic and feel like I was treated the same as the person who bought the most expensive car on the lot.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 1 comment
Sort by:
susanlane on 01/14/2015
Dealer Response
Hi ActionJaxson, Thank you for your recommendation of Hoffman Honda. We know there are others like you who are often skeptical, but we are here to build trust and are thrilled to have earned your trust! We hope you are loving your Civic and look forward to helping you keep it running beautifully for the years ahead! Kind regards, Susan Lane, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.
Report